Aspect-Based and Multi-Level Sentiment Information Applying Contrast Dictionary

The customer feedbacks provide alternative and important sources to discover knowledge supporting the marketers and customers to make better decisions. However, the manual process to extract useful information depends on domain experts. This paper focuses on improving the performance of the automatic sentiment information extraction from customer feedbacks. The article proposes a new extraction method that consider multiple dimensions of feedback information, aspect, word, contrast, sentence or phrase, and document levels. The aspect-based sentiment extraction uses a named entity recognition technique to extract the desired aspects of a target product. The aspect-based sentiment combines with sentiment information from multiple levels of feedback contexts resulting in the fused sentiment information improves the extraction performance. We validate the effectiveness by measuring the accuracy of the sentiment and aspect recognition methods comparing with SentiStrength and Word-Count. This information gives some insights on customer satisfaction and can be applied in an alarming tool.

PLoS ONE ◽  
2021 ◽  
Vol 16 (6) ◽  
pp. e0253308
Author(s):  
Lina Cao ◽  
Jian Zhang ◽  
Xinquan Ge ◽  
Jindong Chen

The occupational profiling system driven by the traditional survey method has some shortcomings such as lag in updating, time consumption and laborious revision. It is necessary to refine and improve the traditional occupational portrait system through dynamic occupational information. Under the circumstances of big data, this paper showed the feasibility of vocational portraits driven by job advertisements with data analysis and processing engineering technicians (DAPET) as an example. First, according to the description of occupation in the Chinese Occupation Classification Grand Dictionary, a text similarity algorithm was used to preliminarily choose recruitment data with high similarity. Second, Convolutional Neural Networks for Sentence Classification (TextCNN) was used to further classify the preliminary corpus to obtain a precise occupational dataset. Third, the specialty and skill were taken as named entities that were automatically extracted by the named entity recognition technology. Finally, putting the extracted entities into the occupational dataset, the occupation characteristics of multiple dimensions were depicted to form a profile of the vocation.


2021 ◽  
Author(s):  
Artem Revenko ◽  
Anna Breit ◽  
Victor Mireles ◽  
Julian Moreno-Schneider ◽  
Christian Sageder ◽  
...  

The usage of Named Entity Recognition tools on domain-specific corpora is often hampered by insufficient training data. We investigate an approach to produce fine-grained named entity annotations of a large corpus of Austrian court decisions from a small manually annotated training data set. We apply a general purpose Named Entity Recognition model to produce annotations of common coarse-grained types. Next, a small sample of these annotations are manually inspected by domain experts to produce an initial fine-grained training data set. To efficiently use the small manually annotated data set we formulate the task of named entity typing as a binary classification task – for each originally annotated occurrence of an entity, and for each fine-grained type we verify if the entity belongs to it. For this purpose we train a transformer-based classifier. We randomly sample 547 predictions and evaluate them manually. The incorrect predictions are used to improve the performance of the classifier – the corrected annotations are added to the training set. The experiments show that re-training with even a very small number (5 or 10) of originally incorrect predictions can significantly improve the classifier performance. We finally train the classifier on all available data and re-annotate the whole data set.


Author(s):  
Zhiwei Yang ◽  
Hechang Chen ◽  
Jiawei Zhang ◽  
Jing Ma ◽  
Yi Chang

Named entity recognition (NER) is a fundamental task in the natural language processing (NLP) area. Recently, representation learning methods (e.g., character embedding and word embedding) have achieved promising recognition results. However, existing models only consider partial features derived from words or characters while failing to integrate semantic and syntactic information (e.g., capitalization, inter-word relations, keywords, lexical phrases, etc.) from multi-level perspectives. Intuitively, multi-level features can be helpful when recognizing named entities from complex sentences. In this study, we propose a novel framework called attention-based multi-level feature fusion (AMFF), which is used to capture the multi-level features from different perspectives to improve NER. Our model consists of four components to respectively capture the local character-level, global character-level, local word-level, and global word-level features, which are then fed into a BiLSTM-CRF network for the final sequence labeling. Extensive experimental results on four benchmark datasets show that our proposed model outperforms a set of state-of-the-art baselines.


2020 ◽  
Author(s):  
Shintaro Tsuji ◽  
Andrew Wen ◽  
Naoki Takahashi ◽  
Hongjian Zhang ◽  
Katsuhiko Ogasawara ◽  
...  

BACKGROUND Named entity recognition (NER) plays an important role in extracting the features of descriptions for mining free-text radiology reports. However, the performance of existing NER tools is limited because the number of entities depends on its dictionary lookup. Especially, the recognition of compound terms is very complicated because there are a variety of patterns. OBJECTIVE The objective of the study is to develop and evaluate a NER tool concerned with compound terms using the RadLex for mining free-text radiology reports. METHODS We leveraged the clinical Text Analysis and Knowledge Extraction System (cTAKES) to develop customized pipelines using both RadLex and SentiWordNet (a general-purpose dictionary, GPD). We manually annotated 400 of radiology reports for compound terms (Cts) in noun phrases and used them as the gold standard for the performance evaluation (precision, recall, and F-measure). Additionally, we also created a compound-term-enhanced dictionary (CtED) by analyzing false negatives (FNs) and false positives (FPs), and applied it for another 100 radiology reports for validation. We also evaluated the stem terms of compound terms, through defining two measures: an occurrence ratio (OR) and a matching ratio (MR). RESULTS The F-measure of the cTAKES+RadLex+GPD was 32.2% (Precision 92.1%, Recall 19.6%) and that of combined the CtED was 67.1% (Precision 98.1%, Recall 51.0%). The OR indicated that stem terms of “effusion”, "node", "tube", and "disease" were used frequently, but it still lacks capturing Cts. The MR showed that 71.9% of stem terms matched with that of ontologies and RadLex improved about 22% of the MR from the cTAKES default dictionary. The OR and MR revealed that the characteristics of stem terms would have the potential to help generate synonymous phrases using ontologies. CONCLUSIONS We developed a RadLex-based customized pipeline for parsing radiology reports and demonstrated that CtED and stem term analysis has the potential to improve dictionary-based NER performance toward expanding vocabularies.


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