scholarly journals Knowledge Sharing and the Improvement of Service Delivery in an Academic Library

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Service Delivery ◽  
Knowledge Sharing ◽  
Ad Hoc ◽  
Practical Knowledge ◽  
Academic Library ◽  
Competitive Edge ◽  
Software Packages ◽  
Use Of Technology ◽  
Improve Service Delivery

Knowledge can play an important role in ascertaining an organization’s competitive edge if the knowledge of employees is nurtured and utilized as an asset with a potential to improve service delivery. The study focused on knowledge sharing at the Thomas Mofolo Library in Lesotho to determine if knowledge sharing was being used to improve service delivery at the Library. A case study design that triangulated interviews and questionnaires was used in this study. Quantitative data was processed using software packages. Data from the interviews was analyzed through content analysis based on the objectives of the study. This study established that staff recognized the need to share knowledge. However, knowledge sharing occurred on an ad hoc basis. There was a limited use of technology-based and human-based mechanisms of sharing knowledge. The study suggests practical knowledge-sharing practices that may contribute to improved service delivery in a library setup. As a case study, study may also contribute to the development of theory about the phenomenon.

Commons consent

2015 ◽  
Vol 36 (8/9) ◽  
pp. 570-583 ◽  
Author(s):  
Colin Storey
Keyword(s):  
Ad Hoc ◽  
Academic Library ◽  
Power Structures ◽  
Learning Spaces ◽  
Dynamic Learning ◽  
Content Type ◽  
Making Sense ◽  
Learning Commons ◽  
Prime Movers

Purpose – Constructing academic library learning spaces involves ad hoc groups of agents often with fuzzy inter-relationships. Librarians and their user communities are initially hailed within these groups as prime-movers in realizing projects. Librarians bring to the table contagious ideas generated from their own profession in the hope of securing appropriate funding and planning pre-requisites. All other agents, be they internal community representatives or external architects, assist them in making sense of each other’s standpoints to co-create dynamic learning spaces in “commons consent”. The paper aims to discuss these issues. Design/methodology/approach – Using the community culture in The Chinese University of Hong Kong as existed in 2012 as a case study, this paper examines the reality of this process in terms of a new library for learning, teaching and research. Findings – Can librarians hold sway over the priorities of other individual agents, particularly architects, to gain consent to build their initial concept of the commons which they are vigorously promoting as professionally valid and educationally potent? In the co-creation of a building, individual preferences and organizational power structures in ad hoc groups drawn from the university’s distinct cultural environment fuel compromise and even tension around the librarians’ and architects’ original visions. Research limitations/implications – Many other case studies of library building learning commons projects would be useful to add to these findings in sensemaking, co-creation and community cultures. Practical implications – Assists library managers in their management of large buildings projects. Originality/value – An original case study of a major Asian academic library learning commons project which involves sensemaking, co-creation and community cultures ideas imported from construction science.

scholarly journals Using Objectives and Key Results (OKRs) and Slack: A Case Study of Coordination in Large-Scale Distributed Agile

2021 ◽  
Author(s):  
Viktoria Stray ◽  
Nils Brede Moe ◽  
Henrik Vedal ◽  
Marthe Berntzen
Keyword(s):  
Problem Solving ◽  
Knowledge Sharing ◽  
Goal Setting ◽  
Large Scale ◽  
Ad Hoc ◽  
Relational Coordination ◽  
Software Projects ◽  
Coordination Theory ◽  
Working From Home

Today, many large-scale software projects have members working from home, which has changed the way teams coordinate work. To better understand coordination in this setting, we conducted a case study through which we examined two teams in a large-scale agile project by observing meetings and conducting 17 interviews. Through the lens of Relational Coordination Theory (RCT), we analyzed the use of the goal-setting framework Objectives and Key Results (OKRs) and the collaboration tool Slack. Slack was used for frequent, timely, and problem-solving communication and, and its use decreased the number of planned meetings. However, discussions often started on Slack and continued in virtual ad-hoc meetings. The use of OKRs facilitated knowledge sharing, helped the teams align their goals, and provided inter-team insights. The main implication of our research is that projects using OKRs need to support project members, especially in formulating the key results that align and motivate the teams to work toward the same mission.

scholarly journals Conditions Affecting the Performance of Peripheral Vein Cannulation during Hospital Placement: A Case Study

2017 ◽  
Vol 2017 ◽  
pp. 1-10 ◽  
Author(s):  
Monika Ravik ◽  
Anton Havnes ◽  
Ida Torunn Bjørk
Keyword(s):  
Nursing Students ◽  
Ad Hoc ◽  
Practical Knowledge ◽  
Clinical Placement ◽  
Peripheral Vein ◽  
Safe Patient Care ◽  
Vein Cannulation ◽  
Video Recordings ◽  
And Performance

Learning practical nursing skills is an important part of the baccalaureate in nursing. However, many newly qualified nurses lack practical skill proficiency required to ensure safe patient care. The invasive skill peripheral vein cannulation (PVC) is particularly challenging to learn and perform. This study explored conditions influencing nursing students’ learning and performance of the technical implementation of a PVC during their clinical placement period. A qualitative and descriptive case study design with two students in Norway practicing PVC during their clinical placement was conducted. One student who mastered the vein cannulation was compared with one student who did not. Data were collected in late 2012 using multiple data sources: semistructured interviews, ad hoc conversations, and video recordings. Video recordings of the two students’ cannula implementations were used to help clarify and validate the descriptions and to identify gaps between what students said and what they did. Thematic analysis of the transcribed text data enabled identifying themes that influenced skill performance. There were two overall themes: individual and contextual conditions influencing the technical implementation of a peripheral vein cannula. These findings were evaluated in terms of Benner’s work on scientific and practical knowledge, defined as “knowing that” and “knowing how.”

scholarly journals Using Objectives and Key Results (OKRs) and Slack: A Case Study of Coordination in Large-Scale Distributed Agile

2021 ◽  
Author(s):  
Viktoria Stray ◽  
Nils Brede Moe ◽  
Henrik Vedal ◽  
Marthe Berntzen
Keyword(s):  
Problem Solving ◽  
Knowledge Sharing ◽  
Goal Setting ◽  
Large Scale ◽  
Ad Hoc ◽  
Relational Coordination ◽  
Software Projects ◽  
Coordination Theory ◽  
Working From Home

Today, many large-scale software projects have members working from home, which has changed the way teams coordinate work. To better understand coordination in this setting, we conducted a case study through which we examined two teams in a large-scale agile project by observing meetings and conducting 17 interviews. Through the lens of Relational Coordination Theory (RCT), we analyzed the use of the goal-setting framework Objectives and Key Results (OKRs) and the collaboration tool Slack. Slack was used for frequent, timely, and problem-solving communication and, and its use decreased the number of planned meetings. However, discussions often started on Slack and continued in virtual ad-hoc meetings. The use of OKRs facilitated knowledge sharing, helped the teams align their goals, and provided inter-team insights. The main implication of our research is that projects using OKRs need to support project members, especially in formulating the key results that align and motivate the teams to work toward the same mission.

Dimensions of Multiskilling

1999 ◽  
Vol 30 (1) ◽  
pp. 4-10 ◽  
Author(s):  
Carole E. Johnson
Keyword(s):  
Hearing Loss ◽  
Service Delivery ◽  
Monitoring Program ◽  
School Age Children ◽  
School Age ◽  
Support Personnel ◽  
Educational Personnel ◽  
Educational Audiology ◽  
Children With Hearing Loss ◽  
Improve Service Delivery

Educational audiologists often must delegate certain tasks to other educational personnel who function as support personnel and need training in order to perform assigned tasks. Support personnel are people who, after appropriate training, perform tasks that are prescribed, directed, and supervised by a professional such as a certified and licensed audiologist. The training of support personnel to perform tasks that are typically performed by those in other disciplines is calledmultiskilling. This article discusses multiskilling and the use of support personnel in educational audiology in reference to the following principles: guidelines, models of multiskilling, components of successful multiskilling, and "dos and don’ts" for multiskilling. These principles are illustrated through the use of multiskilling in the establishment of a hearing aid monitoring program. Successful multiskilling and the use of support personnel by educational audiologists can improve service delivery to school-age children with hearing loss.

On the Origins of Administrative Rent: Doing Business in a Russian Region N

2010 ◽  
pp. 58-80 ◽  
Author(s):  
A. Oleinik
Keyword(s):  
Rent Seeking ◽  
Individual Decision ◽  
Resource Rent ◽  
Competitive Edge ◽  
Doing Business ◽  
Russian Region ◽  
Positive Gain ◽  
Access To The Field ◽  
Quantitative And Qualitative Methods

In the article two types of rent are differentiated: resource rent and administrative rent. The latter is linked to restrictions on the access to the field of interactions. The contribution of the theory of public choice and the theory of rent-seeking and directly-unproductive activities is further developed by shifting the emphasis from individual decision-making to interactions between three actors: C, who controls access to the field, A, who gets a competitive edge as a result, and B, who assumes a subjacent position with regard to both A and C, yet still receives a positive gain from transacting. Domination by virtue of a constellation of As, Bs, and Cs interests is illustrated with the help of an in-depth case study of a Russian region. This study combines quantitative and qualitative methods, as well as their triangulation.

Strategic Innovation and Service Delivery in Public Universities in Kenya: A Case of Kenyatta University

2019 ◽  
Vol 3 (III) ◽  
pp. 199-211
Author(s):  
Stella Gati Maroa ◽  
Mary Namusonge
Keyword(s):  
Regression Analysis ◽  
Service Delivery ◽  
Diffusion Of Innovation ◽  
Technology Use ◽  
Public Universities ◽  
Policy Objective ◽  
The Public ◽  
Strategic Innovation ◽  
Use Of Technology ◽  
The Government

Strategic innovation is a strategic tool that can be used to align the institution’s resources and capabilities with opportunities in the external environment in order to enhance survival and long term success of the organization.  Innovation promotes use of technology consequently impacting positively on service delivery. Public universities reforms have been a necessary and on-going policy objective for the Government of Kenya. Innovation as one of the approaches to the reforms is intended to induce an overhaul the public university system to better serve the needs of both government and the citizens with improved delivery of public services. In Kenya technology in public institutions has not been effectively used to enhance service delivery more so institutions where technology use has been embraced, its impact on service delivery has not been assessed effectively. This study applied the institutional theory, diffusion of innovation theory and stakeholders theory of management to determine how strategic innovation at Kenyatta University impacts on service delivery. The general objective of this study therefore was to determine the effect of strategic innovation on service delivery in Kenyatta University. Specific objectives included finding out the influence of eLearning, online student registration and use of e-messaging services on service delivery in Kenyatta University. A population of 72,000 students admitted to Kenyatta University was used from which random sampling was conducted to a sample of 200 students using Nassiuma’s formula. Data was collected by disbursing physically the questionnaires to the students. Descriptive and regression analysis was conducted using SPSS 22 to provide findings on the study. The study conducted a multiple regression analysis to estimate the model for the study. The study had a coefficient of correlation R of 0.912 an indication of strong of correlation between the variables and a coefficient of adjusted R2 was 0.814.This means that there was a significant correlations between the variables and service delivery at Kenyatta University however other factors that are not considered in the research paper contribute approximately 18.6% of the service delivery at Kenyatta University. Therefore, a very extensive further research is highly required to investigate and come up with other factors of the viability to service delivery at Kenyatta University. The study concluded that the strategic innovation of the public universities ranges from the products and services offered and is determined by the technology that is revolutionizing the current global world and has improved the service delivery at Kenyatta University. A strategic innovation brings a lot of advantages and has a great impact on human and business daily life. Therefore, strategic innovation development is the best choice in helping higher institution of learning stay on track.

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