A Model for Selecting Information Technology solutions in banking institutions

Despite increasing technological dynamism and plausibility in many environments, poor services continue to be rendered because the IT solutions that are selected, deployed and used by the Nigerian banks are challenged by both technical and non-technical factors. The challenges could be attributed to lack of evaluation, causing ineffectiveness, inefficiency, and inconsistency in the processes, interactions and activities where IT solutions are applied. Thus, the study’s objectives is to identify, examine and gain an understanding of the factors that influence the selection, deployment and evaluation of the IT solutions that are used by the Nigerian banks. The interpretivist approach and qualitive method were followed. Following the interpretivist paradigm, the analysis was conducted using the hermeneutics approach. Based on the findings and interpretation, a model was developed, intended for actors that have stake in IT solutions in the two banks, to gain better understanding of the factors that can influence evaluation.

Author(s):  
Tiko Iyamu ◽  
Arthur Tatnall

Increasingly, many organizations are highly dependent on support from Information Technology (IT). Even though Carr has controversially argued that IT does not matter, there seems to be prima facie evidence that even the most ambitious business vision still needs IT to enable it. As such, there has been much focus and emphasis on technologies, and less attention on non-technical components in the development and implementation of IT strategy. This study is focused on the connection between the technical and nontechnical, including the relationships between actors in the development and implementation of IT strategy. This article describes how Actor-Network Theory (ANT) was employed to investigate the impact of non-technical factors on the development and implementation of IT strategy in an organization. ANT was used as it can provide a useful perspective on the importance of relationships between both human and non-human actors. Another example: design and implementation of a B-B web portal, is offered for comparison.


Author(s):  
Tiko Iyamu

Information Technology (IT) has significant impact on organisation's success or failure. However, IT does not operate in a vacuum. It is influenced by non-technical factors, such as of human actions and structure, which are inseparable. Hence the relationship between the factors is critical as revealed in this chapter. Structuration was applied as a lens to examine the types of structures that existed during the development and implementation of IT strategy, and the structures that emerged as a result of human action in the organisation used as the case. The chapter presents that both human actions and structures depends on each other on all processes and activities that are involved in the development and implementation of the IT strategy. Drawing from the findings, the chapter develops a model to illustrate how cultural, policy and personal issues enable at the same time constrain activities in the development and implementation of IT strategy.


The evolution of information technology is seen as a response to the growing needs for business organizations to keep abreast with industry trends, as well as necessary needs and preferences of employees, other stakeholders. From current literature most of the studies document several factors that continue to experience positive effects relative to the banking industry’s increasing adoption of IT. Some of these factors (which play a moderating role in assuring improved performance, productivity or efficiency among employees) include work infrastructure, ease of use, enhanced coordination, skill compatibility, confidence, effective time management, the creation of trust, and higher employee returns (through improved service quality). The present paper suggest that IT implementation through training has led to skill improvements among employees and also yielded a positive, supportive work environment that has, in turn, motivated workforces towards supporting the vision and mission or banking institutions with which they work.


2016 ◽  
Vol 7 (1) ◽  
pp. 51
Author(s):  
Imam Yahya ◽  
Retnandi Meita Putri

<p>The more advanced information technology, the more frequently for banking institutions including BRI Syariah to follow and to use it as a part of service system, that is called as electronic banking. The growth of technology will change banking transaction system radically that eventually will change banking culture. The transaction through electronic banking will ease the customers in doing transaction therefore they are able to opt various services related to their need. <br />Tabungan Faedah BRISyariah delivers affordable and easy service by using electronic banking in which all the transactions are free of charge. It starts from cash withdrawal, money transfer to BRISyariah ATM network, BRI Bank, Prima and Bersama. However, since May 6 2015, there was a transaction charge change especially for transaction in Issuer ATM that is BRI ATM, Prima and Bersama. Since the regulation was applied, the number of transactions also changed. According to the data of BRISyariah Issuer ATM transaction from January to December 2015, the total transaction declined. This research is aimed to discover the influence of transaction charge change of ATM card in faedah banking account to the costumers’ proclivity in BRISyariah KC Semarang.<br />The transaction charge change of ATM card having positive influence and significance towards the costumer’s proclivity. The transaction charge such as cash withdrawal, money transfer, and balance check which is very expensive makes the customer’s proclivity declined. It is proved by the value of t-count is 2.878 &gt; t-table which is 2.024 by the degree od significance is 0.000 below 0.05.</p>


2017 ◽  
Vol 19 (1) ◽  
Author(s):  
Tiko Iyamu

Background: There is always emphasis on information technology (IT) projects because of their significance in organisations. Thus, efforts and resources are reciprocally committed to ensure the successes. Still, failure of IT projects in many organisations remains high and affects competitiveness. As recourse for remedy, different techniques and approaches have been employed. However, little or no progress has been made in increasing the success rate of IT projects in many organisations.Objectives: The objective of this study was to examine the factors that influence and impact IT projects, improvisation and how improvisation manifests.Method: The study was carried out using a single case study approach. Qualitative data were collected and duality of structure from the perspective of structuration theory was used as lens to guide the analysis.Results: Findings from this study reveal how reproduction of actions manifests from non-technical factors, such as cultural value, organisational structure, power relationship, human capacity, know-how and change management. These factors help to gain a more constructive and better understanding of how IT projects improvisation is influenced or impacted by non-technical factors in organisations.Conclusion: The study is intended to benefit both practitioners and academics. Some of the benefits will be gained from fresh perspectives on the complexities of IT projects improvisation, which are often caused by various seen and unforeseen non-technical factors. This includes how actions from relationship, know-how about facilities and communicative scheme are produced and reproduced.


2011 ◽  
Vol 21 (1) ◽  
pp. 18-22
Author(s):  
Rosemary Griffin

National legislation is in place to facilitate reform of the United States health care industry. The Health Care Information Technology and Clinical Health Act (HITECH) offers financial incentives to hospitals, physicians, and individual providers to establish an electronic health record that ultimately will link with the health information technology of other health care systems and providers. The information collected will facilitate patient safety, promote best practice, and track health trends such as smoking and childhood obesity.


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