Towards the Customers' Intention to Use QR Codes in Mobile Payments

This research studies the motivation of customers to choose the QR code as a payment tool by developing an integrated model based on UTAUT 424 valid responses were collected from diversified socio-economic backgrounds to validate the proposed framework. Compared with the original UTAUT model, the new one integrates ‘perceived security’, ‘perceived benefits’ and excludes ‘social influence’ to provide more comprehensive and consistent guidance. PLS-SEM technique was performed as in the data analysis process using SmartPLS. Our study concluded that seven of nine hypotheses are supported by the use of PLS-SEM technique. Customers' intention (R2=0.87) to use QR code as the payment tool is jointly contributed by their attitude, perceived usefulness, and subjective norms toward using QR code as the payment method. The formation of customers' attitudes (R2=0.79) towards using QR code is affected by their perceived usefulness, perceived benefits, and subjective norms. Discussion and strategies for the third parties of QR payment providers and future research directions are also presented.

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Towards the Customers' Intention to Use QR Code in Mobile Payment

Journal of Global Information Management ◽

10.4018/jgim.20211101oa46 ◽

2021 ◽

Vol 29 (6) ◽

pp. 0-0

Keyword(s):

Subjective Norms ◽

Perceived Usefulness ◽

Future Research ◽

Qr Code ◽

Perceived Benefits ◽

Research Directions ◽

Utaut Model ◽

Analysis Process ◽

Perceived Security ◽

Future Research Directions

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Critical Success Factors for Performance Oriented M-Learning in Sri Lanka

Journal of Educational and Social Research ◽

10.36941/jesr-2020-0031 ◽

2020 ◽

Vol 10 (2) ◽

pp. 112

Author(s):

D. M. R. Dissanayake ◽

Y. L. Velananda

Keyword(s):

Sri Lanka ◽

Critical Success Factors ◽

Success Factors ◽

Perceived Usefulness ◽

Future Research ◽

High Tech ◽

Research Directions ◽

Main Research ◽

Critical Success ◽

Future Research Directions

Students engaged with multi tasks commitments demand modern learning environments facilitated with virtual engagements and high-tech contact methods. Thus, they are looking for such technically equipped learning facilities avoiding physical presence where they can learn at anytime and anywhere. The mobile devices provide many facilities for education sector providing execution supports for M-learning. This has reshaped the education model of many countries and institutions. Sri Lanka is an emerging economy and one of the countries in Asia reports higher level of educational priorities. Many of public sector universities and higher educational institutions have adopted M-learning in line with the government educational policies and some international funding options. However, it has attributed with some challenges in terms of strategy, motivation and performances. Thus, critical success factors on M-learning was the main research question addressed by this paper. This paper examines the critical success factors for improving performance-oriented M-Learning concerning nine factors: Perceived Ease of Use, Personal Innovativeness, Perceived Usefulness, Performance Expectancy, Self-Management of Learning, Effort Expectancy, Social influence, Perceived Self Efficacy and Perceived Playfulness. The factors were constructed in relation to the Technology Acceptance Model, the Unified Theory of Acceptance and Use of Technology Model and several other factors from the literature. The main research strategy used was the literature review with some attention given to cases and practices based on Sri Lankan context. Paper discusses different scenarios and cases guiding future research directions. Authors conclude research avenues by highlighting future research directions for the extended studies.

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