scholarly journals Mobile Interactivity and Perceived Waiting Time

2021 ◽  
Vol 29 (6) ◽  
pp. 0-0

While perceived waiting time can undermine user evaluation and cause application abandonment, there is little scientific research on waiting in mobile applications. This paper incorporates three mobile interactivity features (ubiquitous connectivity, active control, and responsiveness) into the model and examines the mediating role of cognitive absorption and the moderating role of perceived procedural justice between these features and perceived waiting time in a short-waiting application. The researchers empirically examine the model using data from 468 uses of the ride-sharing mobile application. The results reveal that mobile interactivity can directly and indirectly (via cognitive absorption) lead to more tolerance in perceived waiting time. The findings elicit several implications for theories and practice.

2021 ◽  
Vol 29 (6) ◽  
pp. 1-20
Author(s):  
Changqin Yin ◽  
Huimin Ma ◽  
Qian Chen ◽  
Yeming Gong ◽  
Xiaobing Shu

While perceived waiting time can undermine user evaluation and cause application abandonment, there is little scientific research on waiting in mobile applications. This paper incorporates three mobile interactivity features (ubiquitous connectivity, active control, and responsiveness) into the model and examines the mediating role of cognitive absorption and the moderating role of perceived procedural justice between these features and perceived waiting time in a short-waiting application. The researchers empirically examine the model using data from 468 uses of the ride-sharing mobile application. The results reveal that mobile interactivity can directly and indirectly (via cognitive absorption) lead to more tolerance in perceived waiting time. The findings elicit several implications for theories and practice.


2020 ◽  
Vol 44 (7) ◽  
pp. 1126-1152
Author(s):  
Hsin-Hui Hu “Sunny” Hu ◽  
Hung-Sheng “Herman” Lai ◽  
Brian King

This article provides a timely exploration of the relationship between hospitality employee service sabotage and customer deviant behaviors in Taiwan. The authors also examine the mediating role of relational quality and the moderating role of corporate reputation. The proposed research framework was tested using data from 226 customers of casual dining restaurants who responded to a questionnaire-based survey that was administered in northern Taiwan. The results indicate that employee service sabotage is positively related to customer deviant behaviors and potentially increases the incidence of the latter. Moreover, the relationship between employee service sabotage and customer deviant behaviors is mediated by relational quality, including satisfaction and commitment. It was found that the relationship between employee service sabotage and customer deviant behaviors is negatively moderated by corporate reputation. Employee service sabotage has less effect on customer deviant behaviors when customers perceive corporate reputation more positively. The study contributes to knowledge by proposing an empirically developed and tested conceptual model that offers an enhanced understanding of the relationship between employee service sabotage and customer deviant behaviors.


2011 ◽  
Vol 7 (1) ◽  
pp. 125-151 ◽  
Author(s):  
Chih-Ting Shih ◽  
Shyh-Jer Chen

Recent research suggests that employees perceive organizational citizenship behaviour (OCB) as costly while OCB in the aggregate benefits organizations. Employees thus face an OCB dilemma. This study adopts the social dilemma perspective, proposing that employee OCB varies with the three types of psychological contracts (e.g., relational, balanced, and transactional) due to different degrees of perceived social dilemma and explains why employees engage in OCB in the context of varying levels of social dilemmas. We used moderated structural equation modelling to test the mediating and moderating hypotheses using data from 485 supervisor-subordinate dyads from 58 companies in a variety of industries in Taiwan. As predicted, results suggest that employee OCB has the strongest relationship with balanced psychological contract. Results also confirm the mediating role of felt obligations in both relational and balanced psychological contracts and the moderating role of empathie concerns in transactional psychological contract. We discuss the theoretical and practical implications of these results.


2020 ◽  
Vol 12 (22) ◽  
pp. 9773
Author(s):  
Michal Biron ◽  
Hilla Peretz ◽  
Keren Turgeman-Lupo

An organization’s capacity to sustain a crisis, and to benefit from work-from-home (WFH) arrangements in routine times, is dependent on its employees’ ability to successfully adjust to WFH conditions. The COVID-19 pandemic, which forced vast numbers of employees worldwide to WFH, provides an unprecedented opportunity to identify factors that facilitate WFH adjustment. Leveraging this opportunity and drawing from theories on person-environment fit and work adjustment, we consider trait optimism as a possible facilitator of WFH adjustment during the pandemic. We further investigate how situational optimism and cultural (country-level) optimism contribute to the relationship between trait optimism and WFH adjustment. Using data from 388 employees in five countries, we find that trait optimism positively relates to WFH adjustment. This relationship is partly mediated by situational expectations regarding health/financial benefits of WFH amid the pandemic. Moreover, trait optimism is more strongly related to WFH adjustment in countries with high (vs. low) cultural optimism. This study addresses the call to investigate whether and how personality traits relate to WFH adjustment. Our findings can improve organizations’ ability to select and train employees who WFH, and to enhance operational resilience to future crises. Managers in global firms can draw from our results to understand how cultural differences affect the ease with which WFH is adopted, and to develop country-specific WFH practices.


2021 ◽  
Vol 58 (2) ◽  
pp. 1693-1705
Author(s):  
Pibool Waijittragum

The popularity of digital devices especially smart phones has been dramatically increased with the innovation in technology from the past few years. The popularity of smart phones is based on the number of mobile applications that are designed for various purposes. The usage behavior of these mobile applications has many determinants that can shape the usage behavior regarding the mobile applications. In this context, the current study has been conducted in order to find out and explore the impact casted by need for uniqueness, self identity and perceived performance risk on the usage behavior of mobile application along with the mediating role of attitude towards design of mobile application. For this purpose, data from 447 mobile application designers has been collected through online survey questionnaire. The collected data has been analyzed through SPSS and AMOS statistically. The results of the study suggest that all the independent variables i.e. need for uniqueness; self identity and perceived performance risk have significant and positive impact on the usage behavior of mobile applications. In addition, the mediating role of attitude towards mobile application design has also been found as significant in all three cases.


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