scholarly journals Reflecting on the Effects of Disruptive Innovation in South Africa’s Accommodation Subsector: A Focus on Emerging Black-Owned Businesses

2021 ◽  
Vol 10 (10(6)) ◽  
pp. 1959-1972
Author(s):  
Lemay Llorente Quesada ◽  
Mark Boekstein
Keyword(s):  
South Africa ◽  
Disruptive Innovation ◽  
Tourism Industry ◽  
Digital Era ◽  
Market Trends ◽  
Tourism And Hospitality ◽  
Developmental Policies

South Africa’s tourism industry has experienced significant changes since 1994. These changes have been propelled by the government’s developmental policies with the aim being to redress the imbalances of past racial injustices. The tourism and hospitality industries remain dominated by white-owned enterprises as well as by large and well-established international brands. In light of this narrative, this paper reflects on how the ever-growing online dominion offers palpable opportunities to deal with the ongoing struggles faced by existing and emerging black-owned small tourism businesses in South Africa. Specifically, the paper reviews key literature on disruptive innovation in the sharing accommodation economy. An important take from the literature is that for emerging black-owned accommodation ventures to succeed in the digital era, there needs to be a strategic shift in how they understand new market trends in the industry. The latter is imperative for their success and sustainability in a post-pandemic world.

scholarly journals Unlocking the Potential of Women Entrepreneurs in the Tourism and Hospitality Industry in the Eastern Cape Province, South Africa

2017 ◽  
Vol 9 (4(J)) ◽  
pp. 6-13
Author(s):  
Vikelwa Judith Nomnga
Keyword(s):  
Economic Growth ◽  
South Africa ◽  
Women Entrepreneurs ◽  
Hospitality Industry ◽  
Information Dissemination ◽  
Tourism Industry ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

At the height of political turmoil and the so-called economic downgrade to ‘junk’ status by rating agencies in South Africa, the tourism and hospitality industry, through women entrepreneurship, seems to be an alternative exit the government can use to foster economic growth and curb unemployment. The paper adopts an extensive documentary review analysis to determine the challenges and opportunities for women entrepreneurs in the tourism industry in South Africa. The paper observes that women entrepreneurs in the Eastern Cape Province face a myriad of challenges emanating from low levels of education, lack of financial resources, poor information dissemination, gender inequity, limited support from stakeholders, limited technical skills and reluctance to shift from status quo. The paper concludes that, to unlock the potential of tourism and hospitality industry, women entrepreneurs need to embrace education and get trained on how to use modern technologies-which is fundamental in coping with the trends in the globalized environment. The paper recommends and empowers women to be at the forefront and become active entrepreneurs in tourism opportunities whereby stakeholder funding is the key to achieve economic growth.

scholarly journals Unlocking the Potential of Women Entrepreneurs in the Tourism and Hospitality Industry in the Eastern Cape Province, South Africa

2017 ◽  
Vol 9 (4) ◽  
pp. 6
Author(s):  
Vikelwa Judith Nomnga
Keyword(s):  
Economic Growth ◽  
South Africa ◽  
Women Entrepreneurs ◽  
Hospitality Industry ◽  
Information Dissemination ◽  
Tourism Industry ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

At the height of political turmoil and the so-called economic downgrade to ‘junk’ status by rating agencies in South Africa, the tourism and hospitality industry, through women entrepreneurship, seems to be an alternative exit the government can use to foster economic growth and curb unemployment. The paper adopts an extensive documentary review analysis to determine the challenges and opportunities for women entrepreneurs in the tourism industry in South Africa. The paper observes that women entrepreneurs in the Eastern Cape Province face a myriad of challenges emanating from low levels of education, lack of financial resources, poor information dissemination, gender inequity, limited support from stakeholders, limited technical skills and reluctance to shift from status quo. The paper concludes that, to unlock the potential of tourism and hospitality industry, women entrepreneurs need to embrace education and get trained on how to use modern technologies-which is fundamental in coping with the trends in the globalized environment. The paper recommends and empowers women to be at the forefront and become active entrepreneurs in tourism opportunities whereby stakeholder funding is the key to achieve economic growth.

scholarly journals Scuba Diving Experience and Sustainability: An Assessment of Online Travel Reviews

2018 ◽  
Vol 9 ◽  
pp. 43-52 ◽  
Author(s):  
Peunjodi Naidoo ◽  
Prabha Ramseook-Munhurrun ◽  
Jing Li
Keyword(s):  
Text Analysis ◽  
Physical Environment ◽  
Scuba Diving ◽  
Tourism Industry ◽  
Small Island ◽  
Analysis Software ◽  
Unsupervised Analysis ◽  
Online Travel Reviews ◽  
Tourism And Hospitality ◽  
Online Travel

Scuba diving is a popular activity in small island destinations which is on the rise. However, it is particularly important to preserve the physical environment for small island developing states due to their unique biodiversity and fragile ecosystems. Scuba diving tourism in island destinations is provided mainly by dive operators who are responsible to deliver the scuba diving experience to tourists. However, despite the importance of sustainability for the tourism industry, it is unclear to which extent the marine environment or green issues are important for consumers. Studies are increasingly suggesting that sustainability is an important feature considered by consumers. However, information is sparse regarding the extent to which sustainability is a key component for customers when evaluating the scuba diving experience. In this study, 3109 text reviews from the Trip Advisor website across all 57 listed diving operators in Mauritius were selected for data analysis. Th e present study uses Leximancer, a text analysis software that conducts unsupervised analysis of natural language texts provided in an electronic format.The Gaze: Journal of Tourism and Hospitality Vol.9 2018 p.43-52

scholarly journals Eclectic Paradigm and the analysis of FDI in tourism in Nepal

2013 ◽  
Vol 5 ◽  
pp. 69-82
Author(s):  
Sandeep Basnyat
Keyword(s):  
Host Country ◽  
Tourism Industry ◽  
Policy Reforms ◽  
Local Service ◽  
The Third ◽  
Tourism Sector ◽  
Eclectic Paradigm ◽  
Tourism And Hospitality ◽  
Internalization Advantages ◽  
Theory Paradigm

This paper analyzes the factors that determine the inflows of FDI in tourism sector of Nepal using Eclectic Theory (Paradigm) propounded by John Dunning. It was observed that the first and second conditions (ownership specific advantages and internalization advantages) are firm specific determinants of FDI, whereas, the third is location-specific and, therefore, has a crucial influence on the host country Nepal’s inflows of FDI in tourism. It was further observed that the development impact of FDI on the tourism industry of Nepal may be determined by various combinations of three main important factors – policy environment, including policy reforms that trigger further inflows of FDI; the level of development (and maturity) of the tourism industry; and, the geography of Nepal. The paper suggests that MNC’s can help Nepal by, among other things, diversifying the supply of tourism products and improving the local service standards.The Gaze: Journal of Tourism and Hospitality Vol.5 2013 pp.69-82

scholarly journals Transport Choices and Tourism Destination Competitiveness: The Case of Zimbabwe

2017 ◽  
Vol 7 (2) ◽  
pp. 332 ◽  
Author(s):  
Shepherd Nyaruwata ◽  
Douglas Runyowa
Keyword(s):  
Road Transport ◽  
Policy Formulation ◽  
Tourism Industry ◽  
Tourist Destination ◽  
The Road ◽  
Visitor Perceptions ◽  
The Government ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
International Airlines

The tourism industry in Zimbabwe has experienced fluctuating trends in its growth since the dawn of the new millennium. The Ministry of Tourism and Hospitality Industry undertook a visitor exit survey in 2015/2016 period. The purpose of the study was to gather visitors’ views on Zimbabwe as a tourist destination in order to guide policy formulation on the sector. One of the objectives of the survey was to assess the visitor perceptions of Zimbabwe as a competitive tourist destination. Questionnaires were administered to departing visitors at the country’s three international airports and seven border posts during the period July 2015 until June 2016. The results of the survey indicated that 77% of visitors use road transport to enter into the country. The survey also showed that 18% of visitors to the country travelled by air. It is recommended that that the government accelerates the implementation of the open skies policy so as to attract more direct international airlines to fly into the country. It is also recommended that the government undertakes massive improvement of the road infrastructure in the country so as to encourage the geographical distribution of tourists within the country. It is finally recommended that the private sector and the national tourist organization, Zimbabwe Tourist Authority (ZTA) engage international tour operators and persuade them to develop and promote fly-drive tour packages to the country.

scholarly journals Global Perspective in Tourism Development

2015 ◽  
pp. 406-439 ◽  
Author(s):  
Quee-Ling Leong ◽  
Shahrim Karim
Keyword(s):  
Multivariate Statistics ◽  
Hospitality Industry ◽  
Tourism Development ◽  
Demographic Factors ◽  
Tourism Industry ◽  
Global Perspective ◽  
Effect Of Food ◽  
Tourism And Hospitality Industry ◽  
Socio Demographic Factors ◽  
Tourism And Hospitality

Malaysia offers a rich potpourri of delicious cuisines from diverse ethnicity. However, not much attention given to promote Malaysian food and the food seems to be ignored in the tourism industry. Furthermore, the concept of utilizing Malaysian food as a marketing means is tenuous. In this chapter, the image dimensions of Malaysian food and the effect of food images on tourists' satisfaction are discussed. Additionally, the influence of socio-demographic factors on tourists' perceived image is deliberated. Univariate and multivariate statistics are used to describe the obtained findings. The results of the study will significantly fill in the gap in the literature about Malaysian food's image and the potential of Malaysia being promoted as a food destination. Additionally, the results would indisputably provide better insight to the tourism and hospitality industry on the perceptions of international tourists towards Malaysian food and Malaysia as a food tourism destination.

scholarly journals EQUALITY, THE CONSUMER PROTECTION ACT AND CUSTOMER-SEGMENT PRICING STRATEGIES: IS THERE RELIEF FOR THE POOR RICH TOURIST?

Obiter ◽  
2021 ◽  
Vol 31 (2) ◽  
Author(s):  
Mark Tait ◽  
Madéle Tait
Keyword(s):  
South Africa ◽  
Consumer Protection ◽  
National Park ◽  
Negative Impact ◽  
Tourism Industry ◽  
Pricing Strategies ◽  
Price Differentiation ◽  
Consumer Protection Act ◽  
Customer Segment ◽  
The Republic

The year 2010 is Soccer World Cup year in South Africa. From watching the press and other media it quickly becomes apparent that this event is perceived as something of a cash cow to be used (and sometimes even abused) to generate maximum profit for certain industries and its businesses. Complaints have been made about airlines and accommodation establishments hiking prices excessively. The tourism industry has been warned about the negative impact such exorbitant prices may have on tourism in the future as South Africa may no longer be considered as a value-for-money destination. The hiking of prices is based on an anticipated increase in demand for certain services and products caused by the expected influx of soccer tourists. Businesses world-wide employ different pricing strategies to try and optimize revenue. One such pricing strategy that is employed is to differentiate between citizens and foreign nationals when charging for a service or product. This strategy in the context of the tourism industry is the focus of this note. Whilst the tourist is visiting South Africa s/he may want to visit some attractions and it is often at these places that an interestingsituation can be observed. International tourists have to pay one price whereas citizens pay a reduced price. For instance, a visit to the website of the Addo Elephant National Park reveals that SANParks asks different prices – for South African citizens and residents R30 per day visit, SADC nationals R60 per day visit, and foreign visitors R130 per day visit to the Addo Elephant National Park. Similar price differentiation is employed by private businesses as well. Other jurisdictions in Africa also make use of similar customer-segment pricing strategies. The Ugandan Wildlife Authority differentiates between admission fees for foreign non-residents and East-Africans to protected areas such as Lake Mburo and the Semuliki National Park. The Consumer Protection Act 68 of 2008 (hereinafter “the CPA”), once operational, will prohibit the charging of different prices for any goods or services to any persons or category of persons on the basis of one or more of the grounds of unfair discrimination contemplated in section 9 of the Constitution of the Republic of South Africa, 1996 (the Constitution) or Chapter 2 of the Promotion of Equality and the Prevention of Unfair Discrimination Act 4 of 2000 (hereinafter “the Equality Act”), amongst others. Does this mean that suppliers of services and products to tourists who differentiate in the prices asked between citizens and non-citizens will fall foul of this provision of the CPA? This is the question this note will endeavour to answer.

scholarly journals The challenges of developing small tourism enterprises in townships: case of Umlazi, South Africa

2016 ◽  
Vol 14 (1) ◽  
pp. 201-205
Author(s):  
Nsizwazikhona Simon Chili ◽  
Simiso Lindokuhle Mabaso
Keyword(s):  
South Africa ◽  
South African ◽  
Local Economic Development ◽  
Tourism Industry ◽  
Small Scale ◽  
Elite Group ◽  
Global Tourism ◽  
Tourism Enterprises ◽  
Township Tourism ◽  
Tourism Economy

Township tourism in South Africa has grown in popularity since 1994 and is considered by some researchers to be an appropriate mechanism for stimulating local economic development. Opportunities for the development of black-owned enterprises in South Africa began for the first time when the country integrated into the global tourism economy after many years of international sanctions. The growth of township tourism thus can provide the context for potential economic opportunities for local entrepreneurs to enter the business, an activity that traditionally has been the domain of established white South African entrepreneurs. The main objective of the study is to present findings on the challenges that face a certain group of small tourism enterprises in townships with more attention being specifically paid to Umlazi as the second biggest township in the Southern hemisphere. The main reason for the choice of the study is due to the fact that there is only a limited literature that explores the conditions of small-scale and informal tourism entrepreneurs operating in South Africa’s black townships. The focus falls upon the challenges of developing small tourism entrepreneurs for black owners in the township, especially because South African tourism industry is highly concentrated and dominated by small elite group of large, mostly locally owned, tourism organizations which drive the tourism economy that unfortunately excludes and sidelines that of the townships

scholarly journals Soft Skills for Sustainable Development in Tourism: The Bulgarian Experience

2019 ◽  
Vol 8 (2) ◽  
pp. 57 ◽  
Author(s):  
Teodora Kiryakova-Dineva ◽  
Vyara Kyurova ◽  
Yana Chankova
Keyword(s):  
Sustainable Development ◽  
Quantitative Research ◽  
Soft Skills ◽  
Education For Sustainable Development ◽  
Tourism Industry ◽  
Research Approach ◽  
Skills Acquisition ◽  
Hospitality Education ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The aim of this paper is to discuss the soft skills acquisition in the tourism industry as a means of education for sustainable development. A quantitative research approach has been applied in order to investigate the soft skills needed for tourism. The analysis is based on interviews carried out with representatives of the Bulgarian regional Chamber of Commerce and representatives of the Bulgarian hotel and restaurant industry. Additionally, a case study involving three groups of respondents, i.e. Learners, Educators and Representatives of business and Employers in the tourism and hospitality industry in Bulgaria was conducted based on a combined list of soft skills. Whereas some hard skills are traditionally taught at the educational institutions, soft skills, here identified as Core soft skills, Specific soft skills and Managerial soft skills, often remain beyond the educators’ aims. Thus, the study provides some useful insights into the contemporary practice of tourism and hospitality education, on the one hand, and into the paradigm of education for sustainable development, on the other. Keywords: Soft Skills, Tourism, Business, Hospitality, Education, Sustainability, Bulgaria

scholarly journals Innovations in Educational Technologies in the Training of Personnel for the Tourism and Hospitality Industry

2021 ◽  
Vol 20 (2) ◽  
pp. 97-104
Author(s):  
Vladimir V. Zelenov ◽  
◽  
Vladislav V. Galstyan ◽  
Anastasia V. Gorbachevskaya ◽  
◽  
...  
Keyword(s):  
Hospitality Industry ◽  
New Technologies ◽  
Educational Environment ◽  
Tourism Industry ◽  
Educational Technologies ◽  
Literary Sources ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Training Of Personnel ◽  
Descriptive Method

The article discusses and summarizes the features of the application of innovative technologies and methods in the educational environment for the training of specialists for the tourism and hospitality industry. The methodology of the study of this issue was the analysis of literary sources of domestic authors, the synthesis of the acquired knowledge and the use of the descriptive method. Results: the tourism industry is one of the priority sectors of development, it is necessary to use new technologies in the educational environment.

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