scholarly journals TOWARDS AN UNDERSTANDING OF EMPLOYEES’ INTENTION TO USE ROBOTS

2021 ◽  
Author(s):  
Monizaihasra Mohamed ◽  
◽  
N Alia Fahada W Ab Rahman ◽  
Farizah Sulong ◽  
◽  
...  
Keyword(s):  
Social Influence ◽  
Fast Food ◽  
Online Survey ◽  
Partial Least Square ◽  
Least Square ◽  
Intention To Use ◽  
Fast Food Industry ◽  
Moderation Effect ◽  
Performance Expectancy ◽  
Use Of Technology

The goal of this study is to investigate the underlying factors that influence an employees’ decision to use robots at work. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used in this study. This theory assumes that people’s actual behaviour and willingness to utilise technology is influenced by four underlying elements, namely performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating conditions (FC). Based on this assumption, the specific objective of this study is to investigate the relationship between these factors and a fast-food restaurants employees’ intent to use robots at work. The role of gender as a moderator in each of these interactions was also considered in this study. Based on data acquired from an online survey, the stated hypotheses were tested using the Partial Least Square (PLS) approach. The findings revealed that performance expectancy and social influence enhances an employees’ intention to use robots at work. It also showed that there was no moderation effect in the proposed model. This study presents empirical facts and direction to managers in the fast-food industry in Malaysia, researchers and practitioners regarding the adoption of robots or technology-based services at work. Theoretical advances as well as prospective research directions are also explored.

scholarly journals SERVICE ROBOT ADOPTION AMONG EMPLOYEES: A CULTURAL PERSPECTIVE

2021 ◽  
Author(s):  
N Alia Fahada W Ab Rahman ◽  
◽  
Monizaihasra Mohamed ◽  
Farizah Sulong ◽  
◽  
...  
Keyword(s):  
Social Influence ◽  
Fast Food ◽  
Service Robots ◽  
Service Robot ◽  
Intention To Use ◽  
Fast Food Restaurant ◽  
Cultural Perspective ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Restaurant Employees

This study examines the adoption of service robots by fast-food restaurant employees. Adopting the Unified Theory of Acceptance and Use of Technology (UTAUT), this study proposes four determinants of intention to use: performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating conditions (FC). The role of culture was also considered to examine its role in moderating the influencing factors. The data was collected from Malaysian fast-food restaurant employees and analysed using the Statistical Package for Social Sciences (SPSS) and the Smart-PLS software. The findings showed that intention to use service robots is primarily influenced by performance expectancy and social influence. Additionally, culture also has a significant effect as moderating factor on the relationship between social influence and intention to use service robots in a fast-food restaurant setting. Lastly, a discussion on the contributions and implications are presented.

scholarly journals Tingkat Penerimaan E-Commerce Agribisnis oleh Ibu Rumah Tangga di Kelurahan Sumur Batu, Kecamatan Bantar Gebang, Kota Bekasi

2020 ◽  
Vol 8 (1) ◽  
pp. 27
Author(s):  
Siti Aulia Rahmaniah
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Partial Least Square ◽  
Least Square ◽  
Unified Theory ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy

E-commerce di Indonesia sudah semakin berkembang, tidak menutup kemungkinan bahwa sektor pertanian turut serta dalam digitalisasi bisnis tersebut, salah satunya dengan keberadaan e-commerce agribisnis yang saat ini sudah mulai berkembang sejak adanya program pemerintah tentang sinergi aksi untuk ekonomi rakyat pada tahun 2015. Penelitian ini dilakukan untuk mengetahui tingkat penerimaan ibu rumah tangga dalam menerima e-commerce agribisnis dengan menerapkan model UTAUT (Unified Theory of Acceptance and Use of Technology). Metode penelitian yang digunakan kuantitatif dengan teknik analisis data menggunakan PLS (Partial Least Square). Responden penelitian sebanyak 99 ibu rumah tangga Kelurahan Sumur Batu, Kecamatan Bantar Gebang, Kota Bekasi. Teknik penentuan responden menggunakan simple random sampling. Hasil penelitian menunjukkan bahwa ibu rumah tangga di Kelurahan Sumur Batu belum menyadari akan keberadaan e-commerce agrbisnis namun bisa bersikap positif dan menerima. Variabel Behavioral Intention (minat penggunaan) dipengaruhi oleh variabel Performance Expectancy (19,7%), Social Influence (22,4%), dan Facilitating Condition (36,7%). Sedangkan variabel Effort Expectancy tidak memiliki pengaruh yang signifikan namun berpengaruh positif terhadap minat penggunaan.

The use of fitness centre apps and its relation to customer satisfaction: a UTAUT2 perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Helena Ferreira Barbosa ◽  
Jerónimo García-Fernández ◽  
Vera Pedragosa ◽  
Gabriel Cepeda-Carrion
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Positive Impact ◽  
Partial Least Square ◽  
Least Square ◽  
Intention To Use ◽  
Content Type ◽  
Behavioural Intentions ◽  
Performance Expectancy ◽  
Use Of Technology

PurposeThe purpose of this paper is to analyse the intention of using fitness app made available by the fitness centre to its members and their relationship with overall customer satisfaction.Design/methodology/approachThe present study uses the extended unified theory of acceptance and use of technology (UTAUT2) as the base model. All the hypothesised relationships were tested through partial least square structural equation modelling (PLS-SEM), in a quantitative study with data from 1,676 fitness consumers from Portugal.FindingsThe results support the ability of UTAUT2 in predicting the customer´s intention to use the fitness app. Performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation and habit have a positive impact on behavioural intentions to use the fitness app. Performance expectancy and habit have the strongest relationships. Behavioural intentions are positively related both to the usage behaviour of the fitness app and to overall customer satisfaction.Practical implicationsThe results of this study present a strong contribution for fitness centre managers, since it highlights the importance of using these apps as a way to increase customer satisfaction, increasing retention levels.Originality/valueThis study is paramount as regards to examine the behavioural intention to use the fitness apps that the fitness centres make available to their members using UTAUT2 model.

scholarly journals Electronic Ticketing: What Factors Make People Use this Technology?

2020 ◽  
Author(s):  
Cyrillus Hugo Kristantyo ◽  
Ignatius Aryono Putranto
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Least Square ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Condition Indicator ◽  
Facilitating Conditions ◽  
Use Behavior

In this fourth industry revolution era, there are so many technologies that enable people to do their activities easily. The aim of this research was to investigate factors that influenced people to use one of technology around us, electronic ticketing system. This research uses as the indicators from Unified Theory of Acceptance and Use of Technology (UTAUT) Model which developed by Venkatesh et al (2003). The indicators used in this research were use behavior, behavioral intention, performance expectancy, effort expectancy, social influence, and facilitating conditions. This research used 5- Likert scale questionnaire and there are 218 respondents who are responds to this questionnaire. The data was analyzed using Partial Least Square (PLS). The result of this research shows that performance expectancy influence behavioral intention on using electronic ticketing system. Effort expectancy also influences behavioral intention on using electronic ticketing system. Meanwhile, social influence indicator does not influence behavioral intention on using electronic ticketing system. Facilitating condition indicator influence use behavior on using electronic ticketing system, and behavioral intention itself does not influence use behavior on using electronic ticketing system. Keywords: behavioral intention, effort expectancy, facilitating condition, online ticketing, performance expectancy, social influence, use behavior, UTAUT

scholarly journals Analisis Penerapan Model UTAUT Terhadap Perilaku Pengguna E-Learning (Studi Kasus : STMIK STIKOM Bali)

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
I Wayan Gede Narayana
Keyword(s):  
Social Influence ◽  
Positive Influence ◽  
Partial Least Square ◽  
Least Square ◽  
Web Based ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
E Learning ◽  
Analysis Of Performance

ABSTRACT<br />The information technology usage which is getting popular makes lots of user change course to utilize that technology especially web, in which in stmik stikom bali there is a web-based system,called elearning, which is very needed. UTAUT model model is used to know the behaviour in using this system. In this research, it will be restricted on the influence analysis of Performance Expectancy, Effort Expectancy, Social Influence, and Faciliting Condition whereas in this research the subjects are the students as users of the system by using PLS (Partial Least Square) as the data processing. The result of the research is that there are 4 independent variables (Performance Expectancy, Effort Expectancy, Social Expectancy, and Facilitating Condition) which are connected with the dependent variable (Behaviour in Use System), there is only 1 variable which has positive influence<br />Keywords : E-Learning, UTAUT, PLS<br />ABSTRAK<br />Penggunaan teknologi informasi yang semakin popular membuat pengguna semakin banyak beralih pada teknologi tersebut khususnya web, dimana pada STMIK STIKOM Bali terdapat system informasi berbasis web yaitu elearning yang sangat dibutuhkan. Dengan menggunakan model UTAUT (Unified Theory of Acceptance and Use of Technology) untuk mengetahui perilaku dalam menggunakan system informasi. Dalam penelitian ini akan dibatasi untuk analisis pengaruh Performace Expectancy, Effort Expectancy, Social Influence dan Faciliting Condition. Dimana dalam penelitian ini akan dilakukan pada mahasiswa sebagai pengguna sistem dengan menggunakan PLS (Partial Least Square) sebagai pengolahan data. Hasil dari penelitian didapat dimana dari 4 variable bebas (Performace Expectancy, Effort Expentancy, Social Influence dan Faciliting Condition )yang dihubungkan dengan variable terikat (Behavior In Use System )hanya 1 variable yang memiliki pengaruh positif.<br />Kata Kunci : E-Learning, UTAUT, PLS

scholarly journals ANALISIS PENERIMAAN PENGGUNAAN SISTEM INFORMASI MANAJEMEN PENGADAAN LANGSUNG (SIMPeL) PADA KEMENTERIAN KEUANGAN

2019 ◽  
Vol 22 (1) ◽  
pp. 79
Author(s):  
Hasan Ashari
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Least Square ◽  
Unified Theory ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions

Unified Theory of Acceptance and Use of Technology (UTAUT) adalah teori yang dikemukakan oleh Venkatesh, et al. (2003). UTAUT memiliki empat kostruk utama yaitu 1) ekspektansi kinerja (performance expectancy), 2) ekspektansi usaha (effort expectancy), 3) pengaruh sosial (social influence), dan 4) kondisi-kondisi pemfasilitasi (facilitating conditions). Model ini digunakan untuk meneliti Implementasi Aplikasi SIMPeL dalam proses pengadan langsung. Aplikasi SIMPeL di bangun oleh LPSE Kementerian Keuangan untuk menfasilitasi proses pengadaan langsung. Penelitian ini menjelaskan tentang faktor-faktor yang mempengaruhi penerimaan penggunaan Aplikasi SIMPeL dengan menggunakan model UTAUT.  Penelitian ini merupakan penelitian eksplanatori. Data diperoleh dari responden para pihak yang terkait dalam pengadaan langsung dengan menyebarkan kuisioner tertutup. Besarnya sampel sejumlah 160 responden  dianalisis dengan metode Partial Least Square (PLS) menggunakan software smartPLS. Berdasarkan analisis data diperoleh hasil sebagai berikut Ekspektasi kinerja (Performance Expectancy) dan Ekspektasi usaha (Effort Expectancy) mempengaruhi perilaku penggunaan Aplikasi SIMPeL melalui faktor Tingkat minat penggunaan aplikasi SIMPeL (Behavioral Intention). Sedangkan Tingkat minat penggunaan aplikasi SIMPeL (Behavioral Intention) dan Kondisi-kondisi Pemfasilitasi (Facilitating Conditions) mempengaruhi langsung perilaku penggunaan Aplikasi SIMPeL. Faktor sosial (Social Influence) tidak mempengaruhi minat penggunaan aplikasi SIMPeL (Behavioral Intention) dan penggunaan Aplikasi SIMPeL. Selain itu faktor kondisi-kondisi pemfasilitasi (Facilitating Conditions) mempunyai pengaruh sedang sedangkan yang lain kecil.

Revisiting the impact of VR applications on hotel bookings

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sungsik Yoon ◽  
Mehmet Erdem ◽  
Markus Schuckert ◽  
Patrick C. Lee
Keyword(s):  
Willingness To Pay ◽  
Social Influence ◽  
Perceived Value ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Intention To Use ◽  
Content Type ◽  
Performance Expectancy ◽  
The Impact

Purpose The current study aims to investigate hotel guests’ intention to use virtual reality (VR) and willingness to pay more for hotels that have VR applications (e.g. virtual room tour) when booking a hotel. Design/methodology/approach Through a theoretical lens of stimuli–organism–response (S-O-R), relationships among an individual’s performance expectancy, effort expectancy, social influence, utilitarian motivation, hedonic motivation, perceived value, intention to use VR and willingness to pay more for VR were tested using partial least square-structural equation modeling. Findings Performance expectancy, social influence, utilitarian motivation and hedonic motivation affect the perceived value of VR. An individual’s perceived value of VR affects his/her intention to use VR and willingness to pay more for a hotel that has VR contents (e.g. virtual room tour) available during the hotel booking process. Originality/value Through the S-O-R framework, this study provided insights into hotel guests’ intention to use VR and explored how their intentions lead to their willingness to pay more for a hotel if VR is available during the reservation or hotel selection process.

scholarly journals PENGARUH FAKTOR-FAKTOR DALAM MODIFIED UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY 2 (UTAUT 2) TERHADAP NIAT PROSPECTIVE USERS UNTUK MENGADOPSI HOME DIGITAL SERVICES PT. TELKOM DI SURABAYA

2017 ◽  
Vol 14 (1) ◽  
pp. 59
Author(s):  
Gioliano Putra ◽  
Maya Ariyanti
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Least Square ◽  
Unified Theory ◽  
Digital Service ◽  
Performance Expectancy ◽  
Digital Services ◽  
Use Of Technology ◽  
Effort Expectancy

Home Digital Service TELKOM merupakan teknologi yang penting bagi kemajuan inovasi teknologi, perekonomian negara, serta target pemerintah dan perusahaan. Tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor dalam modified UTAUT2 yang memengaruhi niat prospectiv users untuk mengadopsi Home Digital Service PT TELKOM di Surabaya, seberapa besar pengaruh variabel yang memoderasi pengaruh antarkonstruk dan kemampuan prediksi modified UTAUT2 dalam memprediksi niat prospective users untuk mengadopsi Home Digital Service TELKOM di Surabaya. Dalam penelitian ini, 200 sampel dikumpulkan menggunakan kuesioner dengan teknik purposive sampling. Data dianalisis menggunakan Partial Least Square (PLS) dengan smartPLS 2.0. Berdasarkan hasil penelitian dapat diketahui bahwa seluruh konstruk eksogen memiliki pengaruh positif signifikan terhadap konstruk endogen. Hedonic motivation, social influence, price value, facilitating condition, effort expectancy, dan performance expectancy memiliki pengaruh sebesar 0,260; 0,194; 0,138; 0,116; 0,094; dan 0,090. Variabel rnoderasi age (usia) memoderasi pengaruh facilitating condition dan price value terhadap niat (behavioral intention) prospective users untuk mengadopsi Home Digital Service di Surabaya. Sernentara variabel moderasi jenis kelamin (gender) hanya memoderasi pengaruh performance expectancy, social influence, dan price value terhadap niat (behavioral intention) prospective users untuk mengadopsi Home Digital Service di Surabaya. Modified UTAUT2 dalam penelitian ini dapat memprediksi 54.8% behavioral intention penggunaan Home Digital Service PT. TELKOM di Surabaya.

scholarly journals Investigating the Determinants of Students’ Intention to Use Business Simulation Games

2019 ◽  
Vol 58 (2) ◽  
pp. 433-458 ◽  
Author(s):  
Yu-Yin Wang ◽  
Yi-Shun Wang ◽  
Shi-En Jian
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Intention To Use ◽  
Business Simulation ◽  
Simulation Games ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Behavioral Intention To Use

Business simulation games (BSGs) are educational tools that help students develop business management knowledge and skills. However, to date, relatively little research has investigated the factors that influence students’ BSG usage intention. Grounded on the extended unified theory of acceptance and use of technology, this study helped to fill this gap by exploring intention to use BSGs. Specifically, this study investigated the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, and price value on behavioral intention to use BSGs. Data collected from 141 useful respondents were tested against the research model using partial least square approach. The results of this study indicated that behavioral intention to use BSGs was influenced by facilitating conditions, hedonic motivation, and price value. Unexpectedly, performance expectancy, effort expectancy, and social influence were not predictive of students’ behavioral intention to use BSGs. These findings enhanced our understanding of students’ BSG usage behavior and provided several important theoretical and practical implications for the application of BSG in the context of business and management education.

Modeling the Factors that Influence Ghanaian Entrepreneurs to Adopt e-Commerce

2021 ◽  
Vol 18 (06) ◽  
Author(s):  
Frederick Pobee
Keyword(s):  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Unified Theory ◽  
Cross Sectional ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions

This study investigated the factors that influence Ghanaian entrepreneurs to adopt e-commerce. Cross-sectional data was gathered from 520 entrepreneurs in the most populous and industrious regions in Ghana. The unified theory of acceptance and use of technology (UTAUT) was employed to effectively understand the unexplored phenomenon of e-commerce adoption among Ghanaian entrepreneurs. Partial Least Square-Structural Equation Modeling (PLS-SEM) was used to test the hypothesized relationships. The findings indicate that performance expectancy, effort expectancy, and social influence (SI) positively and significantly influenced the behavioral intention (BI) to adopt e-commerce. Facilitating conditions (FC) and BI had a significant positive relationship with the adoption of e-commerce.

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