scholarly journals Research on Factors Affecting the Choice of Vegetarian Restaurants in Vietnam

2021 ◽  
Vol 2 (4) ◽  
pp. 118-137
Author(s):  
Trinh Le Tan ◽  
Nguyen Trinh Mai Thy ◽  
Nguyen Tuan Anh ◽  
Pham Ngoc Hoang Quyen ◽  
Dao Dang Nhu Quynh ◽  
...  
Keyword(s):  
Qualitative Research ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Quantitative Research ◽  
Analysis Model ◽  
Factors Affecting ◽  
Quality Of Food ◽  
Restaurant Owners ◽  
Model Affect

The purpose of this paper is to identify the factors affecting customers' choice of vegetarian restaurants in Da Nang, Vietnam by surveying 118 people. We modified appropriately through evaluation by Cronbach’s Alpha tool, correlation, regression analysis, EFA exploratory factor analysis, qualitative research, and quantitative research. The results show that four factors of the analysis model affect the intention and behaviour of customers to choose a vegetarian restaurant: (1) Quality of food, (2) Service, (3) Location and (4) Ambience of the restaurant. Since then, the study proposes some implications for restaurant owners to understand their customers' behavioural needs, to successfully market and achieve customers loyalty.

scholarly journals Analisis Faktor Penentu Kualiti Pengurusan Zakat: Kajian Terhadap Lembaga Zakat Selangor (Lzs) di Sepang

2018 ◽  
Vol 11 (1) ◽  
pp. 27-44
Author(s):  
Maryam Abd Rashid ◽  
Hairunnizam Wahid ◽  
Sanep Ahmad
Keyword(s):  
Factor Analysis ◽  
Logistic Regression ◽  
Quality Of Service ◽  
Regression Analysis ◽  
Service Quality ◽  
Logistic Regression Analysis ◽  
Factors Affecting ◽  
Five Factors ◽  
Significant Factors

Abstract Service quality is an important element in assessing the ability of institutions to meet its goals. The objective of this paper is to examine the factors that probably affect the quality of service for zakat institution, especially in Sepang using the SERVQUAL model which has five factors; reliability, react, assurance, empathy and tangible. A total of 103 respondents from Muslim entrepreneurs have participated in this study. This study uses several approaches, including exploratory factor analysis (EFA) and logistic regression analysis. Findings indicate that empathy and tangible are significant factors affecting the quality of service LZS in model studied. Several implications have been discussed in this study. Keywords : LZS’s service quality, Muslim entrepreneurs, SERVQUAL Abstrak Kualiti perkhidmatan adalah satu elemen penting dalam menilai keupayaan institusi untuk memenuhi matlamatnya. Objektif kertas ini adalah untuk melihat faktor yang dijangka mempengaruhi kualiti perkhidmatan institusi zakat khususnya di daerah Sepang dengan menggunakan model SERVQUAL yang mempunyai lima faktor iaitu kebolehpercayaan, bertindak balas, jaminan, empati dan kewujudan. Sejumlah 103 responden yang terdiri daripada usahawan muslim telah mengambil bahagian dalam kajian ini.  Kajian ini menggunakan beberapa ujian termasuklah analisis tinjauan faktor (EFA) dan analisis regresi logistik. Dapatan kajian menunjukkan faktor empati dan kewujudan adalah signifikan dan mempengaruhi kualiti perkhidmatan LZS dalam model yang dikaji. Beberapa implikasi kajian turut dibincangkan dalam kajian ini. Kata kunci : kualiti perkhidmatan LZS, usahawan muslim, SERVQUAL

scholarly journals The Research of Factors Affecting the Quality of Audit Activities: Empirical Evidence in Vietnam

2016 ◽  
Vol 11 (3) ◽  
pp. 83 ◽  
Author(s):  
Phan Thanh Hai
Keyword(s):  
Qualitative Research ◽  
Quality Control ◽  
Regression Analysis ◽  
Audit Quality ◽  
Factors Affecting ◽  
Control Work ◽  
Independent Auditing ◽  
The Cost ◽  
Different Levels

<p>The purpose of this study is to determine the factors that affect the quality of auditing activities in Vietnam. Through the method of qualitative research and quantitative based user auditing reliability Cronbach’s Alpha, testing factors explored (EFA) and the regression analysis, the results of the study showed much weaker influences with different levels of influence on the quality of independent auditing activities. Which elements of the organizational structure, scope of services provided are the factors that have the greatest impact on the quality of the audit. Besides the elements of the cost and staff capacity, ownership of enterprises audit, quality control work inside, quality control work outside also have implications significantly to the quality of audit activities in Vietnam.</p>

The Effects of Exercise Commitment Facilitated by Service Quality of Smartphone Exercise Applications on Continued Exercise Intention

2019 ◽  
Vol 118 (1) ◽  
pp. 14-19
Author(s):  
Boo-Gil Seok ◽  
Hyun-Suk Park
Keyword(s):  
College Students ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Statistical Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Frequency Analysis ◽  
Primary Data ◽  
Exercise Intention

Background/Objectives: The purpose of this study is to examine the effects of exercise commitment facilitated by service quality of smartphone exercise Apps on continued exercise intention and provide primary data for developing and/or improving smartphone exercise Apps. Methods/Statistical analysis: A questionnaire survey was conducted amongst college students who have experiences in using exercise App(s) and regularly exercise. The questionnaire is composed of four parts asking about service quality, exercise commitment, continued exercise intention, which were measured with a 5-point Likert Scale, and demographics. Frequency analysis, factor analysis, correlation analysis, and regression analysis were carried out to analyze the obtained data with PASW 18.0.

Pengaruh Kualitas Pelayanan, Harga, dan Promosi Terhadap Kepuasan Pelanggan pada PT. Benua Trans Maju Bersama Cabang Medan

2021 ◽  
pp. 88-93
Author(s):  
Nurmaidah Ginting ◽  
Mila sari Br Ginting ◽  
, Ine Selvia Br Tarigan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Quantitative Research ◽  
Analysis Model ◽  
Validity And Reliability ◽  
Normality Test ◽  
Sample Test

in this study is to find out how the influence of service quality, price and promotion on customer satisfaction with the aim of testing and analyzing the effect of service quality, price and promotion on customer satisfaction at PT. Benua Trans Maju Bersama Cabang Medan. The research was started in October 2020 – May 2021. In this study, the researcher used quantitative research techniques with the type of research being descriptive quantitative and the nature of the research was descriptive explanatory research. The population in this study were all customers has 223 customers. where validity and reliability were first tested in order to determine whether a questionnaire was valid or not, and researchers did it to 30 customers and the rest were 143 customers as a sample test. Then it is processed using the classical assumption test which includes: normality test, multicollinearity test, and heteroscedasticity test. The data analysis model in this study uses multiple regression analysis. The conclusion from the results of this study is that there is a service quality partially positive and significant effect on customer satisfaction. The price partially positive and significant effect on customer satisfaction. Promotion positive and significant effect on customer satisfaction Simultaneously the variables of service quality (X1), price (X2) and promotion (X3), there is a positive and significant influence on customer satisfaction (Y).

ANALISIS FAKTOR YANG MEMPENGARUHI GAYA KEPEMIMPINAN PERGURUAN TINGGI SWASTA DI KOTA PONTIANAK

2020 ◽  
Vol 5 (1) ◽  
pp. 16-23
Author(s):  
Asti Lestary ◽  
Juliahir Barata
Keyword(s):  
Regression Analysis ◽  
Data Processing ◽  
Leadership Style ◽  
Factors Affecting ◽  
Research Results ◽  
Cultural Organization ◽  
Available Resources

Background this study that of pts 19 who institusinya have accredited, only seven institutions ( about 37% ) have accredited b ( that was good categorry ) wholly are located in the Pontianak.This condition is allegedly affected by several factors and the internal conditions institutions such as leadership style, the quantity and quality of teachers, availability of supporting deliver pengeloaan administration and order and institutions.Refer of a whole factors, the researchers believed that the authority factors affecting the institutions is leadership style. Although other supporting factors available and adequate, but a style of leadership that is not a right actually make available resources be made of no effect. A style of its own leadership determined by a variety of factors influence it. Methods used in this study is the quantitatif approach to technique data processing using regression analysis. The factors causing as variable 1 ) situation; 2) experience and vision of leader: 3) vision (the foundation of education ); 4), communication and 5 ) cultural organization and leadership style as variable bound. The research results show that simultaneously all of these issues having a level the influence of as much as 0,947 ( extremely powerful category with the influence of as much as 89,8 %.

Factors affecting the development of e-government using a citizen-centric approach

2015 ◽  
Vol 6 (3) ◽  
pp. 206-222 ◽  
Author(s):  
Kanda Sorn-in ◽  
Kulthida Tuamsuk ◽  
Wasu Chaopanon
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Structured Interview ◽  
Government Agencies ◽  
Content Type ◽  
Factors Affecting ◽  
Government Services ◽  
Government Sector ◽  
The Government

Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.

scholarly journals Statistical analysis of factors affecting the service quality of Jetstar Pacific Airlines

2015 ◽  
Vol 18 (2) ◽  
pp. 67-75
Author(s):  
Nhan Huu Huynh ◽  
Dung Anh To
Keyword(s):  
Factor Analysis ◽  
Statistical Analysis ◽  
Service Quality ◽  
External Environment ◽  
Technical Quality ◽  
Quality Model ◽  
Factors Affecting ◽  
Functional Quality ◽  
The Relationship

The aim of this paper is to study the effects of service quality in Jetstar Pacific Airlines towards customer’s satisfaction under the perspective of Servqual and Gronroos service quality model and the relationship between functional quality, technical quality, internal and external environment influences mediated by Jetstar Pacific Airlines images and service quality using the main statistical methods such as factor analysis and multiple linear regression.

scholarly journals Factor Analysis Related to Treatment Compliance Former Leprosy Patient

2018 ◽  
pp. 50-55
Author(s):  
Nurfardiansyah Burhanuddin ◽  
Andi Rizki Amelia ◽  
Nurgahayu Nurgahayu
Keyword(s):  
Factor Analysis ◽  
Health Service ◽  
Quantitative Research ◽  
Family Members ◽  
Treatment Compliance ◽  
Sampling Technique ◽  
Leprosy Patient ◽  
Leprosy Patients

Leprosy is a disease attached to negative views and discrimination, both within and from the community, family members or leprosy itself, such as avoiding direct contacts to be ostracized and discarded by the community from where they live. Stigma in society makes lepers alive in fear and embarrassment to be in the midst of society. Besides various names about leprosy that illustrate how dangerous and disgusting the disease is. Another thing, the existence of various beliefs about the origin of this disease causes the leprosy people feel guilty, resigned and embarrassedThe purpose of this study is to determine any factors related to the compliance of the treatment of former leprosy patients at Dr. Leper Hospital. Tadjuddin Chalid Makassar.Penelitian is this research is quantitative research, which is done to determine the effect of quality of health service to the compliance of treatment of former leprosy patients at Dr. Leper Hospital. Tadjuddin Chalid Makassar. The sampling technique of the sample is calculated using the formula quoted from Notoatmodjo (1993) with the number of samples ie 87 ex-patients in Leprosy Hospital Dr. Tadjuddin Chalidditentukan simple random sampling.Results expected in this study people who are detected as leprosy patients to routinely perform treatment in order to avoid leprosy defects resulting from leprosy.

Mapping the contours of fairness

2014 ◽  
Vol 1 (2) ◽  
pp. 191-204 ◽  
Author(s):  
Lilian Otaye ◽  
Wilson Wong
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Turnover Intention ◽  
Content Type ◽  
Mediating Role ◽  
The Uk ◽  
The Relationship

Purpose – The purpose of this paper is to explore the contours of fairness by showing how different facets of fairness impact three important employee outcomes (job satisfaction, turnover intention and employer advocacy) and examining the mediating role of quality of management and leadership (through perceptions of both senior management and the quality of exchange with immediate supervisors) in attenuating negative impacts of unfairness on these outcomes. The study extends the concept of fairness beyond the traditional focus on organizational justice and models the mediating role of leadership on the relationship between (un)fairness and the three employee-level outcomes in a sample of employees representative of the UK workforce. Design/methodology/approach – Data were obtained from a nationally representative sample of 2,067 employees in the UK. Exploratory factor analysis and then confirmatory factor analysis is used to refine three unfairness factors and address their dimensionality of the unfairness scale and then multiple regression analysis is used to test a fairness-leadership-employee performance outcome model. Findings – Results of multiple regression analysis revealed that both trust in leadership and leader-member exchange partially mediate the relationship between organizational (un)fairness and job satisfaction, advocacy and turnover intention, respectively. Practical implications – The findings highlight the important role that leaders play in influencing the relationship between perception of unfairness and employee outcomes. This has implications for both theory and practice as it suggests that the pattern of inclusion that leaders create through the relationships that they develop with their followers has a significant impact on the relationship between unfairness and the work outcomes. They not only must manage traditional perceptions of justice, but also the assessments employees make about trust in management judgements and the perceived consequences of such judgements. Originality/value – In an environment where perceptions of unfairness are becoming both more endemic but also more complex, the study shows that both senior leaders and immediate supervisors have important agency in managing negative consequences. Through the measurement of satisfaction, turnover intention and employer advocacy it also provides potential links to link fairness into the engagement literature.

MANFAAT PELAKSANAAN UJI KOMPETENSI PRAMUSAJI UNTUK MENJAMIN KUALITAS PELAYANAN RESTORAN DI KOTA TOMOHON

2020 ◽  
Vol 3 (1) ◽  
Author(s):  
Miriam Mahdalena Tukunang
Keyword(s):  
Qualitative Research ◽  
Rapid Growth ◽  
Work Experience ◽  
Research Method ◽  
Descriptive Analysis ◽  
Competency Assessment ◽  
Professional Certification ◽  
Analysis Model ◽  
Qualitative Research Method

Abstract: The industry or restaurant business in Tomohon City has a very rapid growth. The purpose of this study was to analyze the benefits of competency assessment for waiters to ensure the quality of their services while working. The method used is a qualitative research method with a descriptive analysis model. The research was conducted at 10 restaurants in Tomohon City. The results showed that as a reflection or image of the restaurant, it was judged by the visiting guests, which was determined by the competence of the waiter who worked, including the expertise of the waiter in serving customers directly. This is very crucial in giving a good impression or image and giving satisfaction to customers because they feel comfortable. This of course cannot be separated from a competency or knowledge of the profession in providing a table during the service. The results also show the need for competent waiters to have qualifications that are truly recognized in their fields which can be developed through trainings whose credibility is tested and recognized by the Professional Certification Board. Professional certification aims to provide recognition of competencies that have been obtained through learning, training, as well as work experience.

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