scholarly journals Learning Organization on the Implementation of E-Government in the City of Makassar

2021 ◽  
Vol 2 (3) ◽  
pp. 12-21
Author(s):  
A. Ali Imran Sadiq ◽  
Mohammad Tahir Haning ◽  
Nurdin Nara ◽  
Muhammad Rusdi

The purpose of this study was to analyze learning organization on the implementation of e-government in the city of Makassar. This research is qualitative with approach case studies to describe how the application of learning organization (LO) in the government of the city of makassar and the results of the study showed Makassar positive trend even though there are still many shortcomings although it is still a society that complain against a service-based information technology. Learning organization within the framework of e-government in the form of the development of feedback at all levels of the organization be aware of the process that made the employees to give each other feedback between each other with regard to e-government by way of exchanging information about the internal applications in education Each as well as mutual support and communication with all members of the team of the developers application, the developer team infrastructure, network. Strategy feedback with question and answer through SMS App/chat center included with operator help desk in the City of Makassar. In terms of reliability, the apparatus is proficient in their field but is still a bit awkward when or when there is a problem with the software, it is necessary to calm down in dealing with software problems so that there is no panic and the service can run smoothly.

2021 ◽  
Vol 13 (2) ◽  
pp. 90
Author(s):  
Nurcahyani Dewi Retnowati ◽  
Dwi Nugraheny

Government to Citizen (G2C) is a form of relationship between the Government and the Citizen within the Government area based on Information Technology. Citizen to Government (G2C) is a form of relationship between the Government, Citizen, and changes in Information Technology. Jogja Smart Service (JSS) is a digital-based service for the Yogyakarta City Government that is integrated and integrated through an information system application, available web (jss.jogjakota.go.id) and mobile (Android and iOS) platforms that can be accessed directly by the people of the municipality area. by prioritizing self-service (self-service). This research uses data from SWOT analysis and KAFI vs KAFE analysis. This research aims to determine how far the Yogyakarta city government application, namely the Jogja Smart Service (JSS) is utilized by the people of the city of Yogyakarta and is actively accessed as an effective and efficient communication bridge between G2C and C2G through digital interaction. The results of the analysis carried out show that there is a digital interaction that is quite effective and efficient in G2C and C2G in the use of JSS applications. As many as 61.9% of users are very enthusiastic about using the application and 75% of potential users are interested in using the application.


2019 ◽  
Vol 5 (1) ◽  
Author(s):  
I Gede Putu Krisna Juliharta

ABSTRACT e-Governement in Indonesia is a must this time. Good E-Governments certainly have the ability to provide good information to the public and fulfill aspects of confidentiality, integrity and availability, Kediri in East Java is one of the government that use e-Government. To measure these three aspects the system must be measured. Indeks KAMI (Keamanan Informasi) is an application that is used as a tool to analyze and evaluate the level of readiness (completeness and maturity) for implementing information security in an organization in accordance with SNI ISO / IEC 27001 criteria. Government of Kediri the score for the electronic system category was 20, for the governance assessment the score was 75, risk management score 18, the information security framework was 58, asset management 74, and the application of security and information technology had a value of 83, and the results measurement says the City Government of Kediri needs to improve the system management.<br />Keywords: Index, KAMI , Security, Information Technology<br />ABSTRAK Penerapan e-Governement dalam tata kelola Pemerintahan di Indonesia saat ini merupakan sebuah keharusan. E-Governement yang baik tentu memiliki kemampuan untuk memberikan Informasi yang baik kepada masyarakat dan memenuhi aspek kerahasiaan (confidentiality), keutuhan (integrity) dan ketersediaan (availability), Pemerintah Kota (Pemkot) Kediri adalah salah lembaga pemerintah yang menggunakan e-Government. Untuk mengukur ketiga aspek tersebut sistem haruslah diukur. Indeks KAMI (Keamanan Informasi) merupakan aplikasi yang digunakan sebagai alat bantu untuk menganalisa dan mengevalusi tingkat kesiapan (kelengkapan dan kematangan) penerapan keamanan informasi di sebuah organisasi sesuai dengan kriteria pada SNI ISO/IEC 27001. Untuk Pemkot Kediri didapatkan skor kategori sistem elektronik (SE) adalah 20, untuk penilaian tata kelola skornya adalah 75, pengelolaan resiko skornya 18, kerangka kerja keamanan informasi nilainya 58, pengelolaan asset 74, dan penerapan teknologi keamanan dan informasi memiliki nilai 83, dan hasil pengukuran menyebutkan Pemkot Kediri perlu meningkatkan system pengelolaan system yang dimiliki.<br />Kata Kunci : indeks, KAMI, keamanan, teknologi informas


2021 ◽  
Vol 5 (2) ◽  
pp. 590
Author(s):  
Reni Septiyanti ◽  
Darius Antoni ◽  
M Izman Herdiansyah ◽  
Widya Cholil

As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports                e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure Library (ITIL) Version 2011 in order to be accepted in all levels of society including the poor in the city of Palembang. SI/IT service design based on the results of analysis of the condition and needs of SI/IT services to the business process of community service. This research uses qualitative approach method and analysis with reference standard approach using ITIL standard version 2011 in Service Design. The result of this research is in the form of the design of information system of digital service of population such as administration and population services, Family of Hope Program (PKH) services and digital archive storage services based on the Stages of Service Design in ITIL Version 2011 that has been done, namely the Service Level Management process in the form of Service Level Requirement, Service Level Agreement and Operational Level Agreement documents.


Urban Science ◽  
2019 ◽  
Vol 3 (4) ◽  
pp. 102 ◽  
Author(s):  
Sergio Silva Ribeiro

In the contemporary era of information, it is a critical challenge for city managers to meet the demands of their citizens at the same pace as the development of its information technology resources. Guarapuava is an example of a centennial town that has been predominantly agricultural and now seeks to adjust to the population density and the new information age. Much like Guarapuava, many cities in Brazil and around the world are in a similar condition. The new reality of many towns is challenging for municipal managers. Strategic digital city is the application of information technology resources in the management of the city. The objective of this paper is to analyse the decision-making processes, strategies, public services, information technologies, and relationships with strategic digital city issues in the city of Guarapuava, Parana, Brazil. Using a survey methodology based on the research variables, we showed that the municipality has informal characteristics of the concept of a strategic digital city. Based on the results, the evidence domain types in the city are predominant for internet and colleagues inside the organization on a daily base. Google scholar is the most consulted research source of evidence. Respondents well know the term methodology. Their attitudes towards scientific research show that it is essential for managers and that managers are aware of how to use that technology. Related to evidence-based management the respondents, in general, agreed that using by evidence-based practices, managers can improve the quality of their work, and that this should be part of their formal education. Citizens should be utilised more as a source of evidence as well, as they are the users of the institutions. The strategies are more focused on the government and its administration, however, these strategies could include areas like science and technology. The city offers electronic public services to improve citizens lives, and to be more transparent in sharing information through these alternative channels. The analysis revealed the effort of the town to include citizens in the digital era, and its attempt to connect with them. The research serves as a reference for other municipalities with an interest in analysing projects related to the decision-making process, strategies, information, public services, and use of its IT resources. The study is also a contribution to academic knowledge in relation to the study of public policies related to urban management. Finally, the study contributes to the field of research related to the study of strategic digital city, serving as a basis for future studies in this discipline.


2020 ◽  
Vol 6 (1) ◽  
pp. 1-11
Author(s):  
Fittia Restiane ◽  
Eko Priyo Purnomo ◽  
Lubna Salsabila

Abstract: Smart City as an innovation in overcoming every problem that occurs in the city. In the Smart City concept there are aspects that are Smart Regency. Is a process of management and development of a variety of natural and human resources, Smart Regency provides innovations in information technology-based grievance services, with access to the Sleman Report application, which is online complaints, aspirations, suggestions and criticisms from the public for the government. However, the services provided by the government to the community were not yet fully maximized in its implementation. The purpose of this study is to see the extent of effectiveness in the application of the Sleman Report in realizing Sleman Smart Regency in Sleman Regency. The result is quite effective for the realization of Smart Regency but in its implementation it is felt to be less than optimal because its handling is sometimes problematic. This study concludes the success of the Sleman Report Program for the steps to realize Smart Regency, the success of target users of the Sleman Report and the achievement of the Report Report in realizing the Smart Regency.Keywords: Smart City,Smart Regency, Lapor Sleman.Abstrak: Smart City sebagai sebuah inovasi dalam mengatasi setiap permasalahan yang terjadi di dalam kota. Dalam konsep Smart City terdapat aspek yang ada yakni Smart Regency. Adalah sebuah proses pengelolaan dan pengembangan dari berbagai macam sumber daya alam dan manusia, Smart Regency memberikan inovasi mengenai layanan pengaduan berbasis teknologi informasi, dengan akses aplikasi Lapor Sleman yakni pengaduan, aspirasi, saran dan kritik secara Online dari masyarakat untuk pemerintah. Namun dalam pelayanan yang diberikan pemerintah untuk masyarakat pun belum sepenuhnya maksimal dalam pelaksanaannya. Tujuan dari penelitian ini adalah untuk melihat sejauh mana efektivitas pada penerapan Lapor Sleman dalam mewujudkan Sleman Smart Regencyn di Kabupaten Sleman. Hasilnya cukup efektif untuk terwujudnya Smart Regency namun dalam implementasinya dirasa kurang maksimal karena penanganannya yang terkadang bermasalah. Penelitian ini menyimpulkan keberhasilan program Lapor Sleman untuk langkah terwujudnya Smart regency, keberhasilan target pengguna dari Lapor Sleman dan pencapaian tujuan Lapor Sleman dalam mewujudkan Smart Regency.Kata kunci: Smart City,Smart Regency, Lapor Sleman


2021 ◽  
Vol 6 (2) ◽  
pp. 59-67
Author(s):  
Bambang Irawan ◽  
Adi Saputro

Abstract, Today’s service is a fundamental need for every human being. Therefore, the government must provide effective and efficient public services for the citizen to fulfill all their interests. The government strives to implement information technology-based services to achieve excellent services. The purpose of this research is to determine the success of the implementation of information technology-based governance, especially in Surakarta City. This type of research is qualitative with a case study design. The implementation of information technology-based governance in the city of Surakarta can be said to be quite successful seen from the provision of services and responses to the citizen. Keywords: Services, technology-based governance, implementation  Abstrak, Pelayanan saat ini merupakan kebutuhan yang fundamental bagi setiap manusia. Maka dari itu pemerintah harus menyelenggarakan pelayanan publik yang efektif dan efisien bagi masyarakat agar terpenuhi segala kepentingannya. Pemerintah mengupayakan untuk menerapkan pelayanan berbasis teknologi informasi guna tercapainya pelayanan yang prima. Tujuan penelitian ini untuk mengetahui keberhasilan pelaksanaan pemerintahan berbasis teknologi informasi khususnya di Kota Surakarta. Jenis penelitian ini adalah kualitatif dengan rancangan studi kasus. Pelaksanaan penyelenggaraan pemerintahan berbasis teknologi informasi di Kota Surakarta dapat dikatakan cukup berhasil dilihat dari penyediaan layanan dan tanggapan kepada masyarakat. Kata Kunci : Pelayanan, teknologi informasi, pelaksanaan 


Ciencia Unemi ◽  
2018 ◽  
Vol 11 (26) ◽  
pp. 170 ◽  
Author(s):  
Ramiro Quezada-Sarmiento ◽  
Jonathan Victor Aguilar Alvarado ◽  
Karina García-Galarza ◽  
Rodrigo Morocho-Roman ◽  
Wilmer Rivas-Asanza

En la toma de decisiones de Tecnologías de Información (TI), es fundamental el apoyo de los diferentes tipos de marcos para el gobierno y gestión de TI de la misma empresa. Existen dos principales principios de gobierno que pueden aportar significativamente al buen desenvolvimiento de una empresa: conformidad y rendimiento. Es por esto, que el presente artículo presenta un estudio exploratorio de los soportes técnicos establecidos en los departamentos de tecnología de la información de la ciudad de Santa Rosa, provincia de El Oro en el año 2015-2016, en el cual se pretende verificar la aplicación de gobierno de las TI en las empresas seleccionadas. Los resultados que se obtuvieron evidencian claramente la escaza incorporación de gobierno de TI dentro de las empresas evaluadas, por lo que se recomienda su incorporación inmediata como una medida para garantizar servicios de calidad a sus clientes. AbstractIn the decision making of Information Technology (IT), the support of different types of frameworks for the government and IT management of the same company is fundamental. There are two main principles of government that can contribute significantly to the good performance development of a company: compliance and performance. That is why this article presents an exploratory study of the technical supports established in the information technology departments of the city of Santa Rosa, province of El Oro in the year 2015-2016, in which it is tried to verify the application of IT Governance in selected companies. The results obtained clearly evidenced the scarce incorporation of IT governance within the evaluated companies, therefore it is recommended its immediate incorporation as a measure to guarantee quality services to its clients.


2020 ◽  
Vol 10 (2) ◽  
pp. 156-163
Author(s):  
Ertien Rining Nawangsari ◽  
Koko Prasetya ◽  
Muhammad Arifin ◽  
Khusnul Khothimah ◽  
Rhea Ardhana

In Indonesia, currently there has been progress in the field of information technology. Along with the development of sophisticated and advanced technology, there are more and more demands of need. By utilizing the sophistication and advancement of existing technology, the government makes electronic-based policies, namely e-government. From the existence of this new electronic-based system, it makes easier to carry out the implementation of services carried out by the state apparatus to public. The objective of this study is to measure the level of public awareness of Surabaya people towards the application of the E-ticket system related to frequent violations. The scope of the study is the city of Surabaya. The problem is focused on the level of public awareness about the e-ticket system that has been running. In order to approach this problem, a theoretical reference from Soerjono Sukanto was used regarding public awareness. The data were collected through questionnaires spread across 31 districts in Surabaya and analyzed quantitatively with a descriptive approach. This study concludes that Surabaya people had awareness and knew a new system in ticketing, namely the electronic ticketing system, but for its application, many violations still occured. It is indicated by the percentage of 55% which is included in the fairly high category with a percentage of 70.5% regarding the existence the new system.


Author(s):  
Eddy Christijanto

This research was conducted to find out how a space formed by the government (state sphere) has the potential to turn into a public sphere which is deliberative because of the involvement of information technology. This research was carried out on the use of information technology in the implementation of electronic development planning meetings (E-musrenbang) in the City of Surabaya, East Java, Indonesia. This research was conducted qualitatively using a critical approach. The data processed and analyzed were obtained from community leaders in four villages in Surabaya. As a result, this study shows that the internet has provided opportunities for people to make the state sphere as a public sphere where people can act further and more freely as citizens to voice their aspirations, opinions, and ideas. As such, indirectly the participation of the community to be involved in regional development can be pushed to a higher level.


2020 ◽  
Vol 12 (2) ◽  
pp. 70-82
Author(s):  
Debby Yohana Pandey ◽  
Rino Ardhian Nugroho

At this time the growth of information technology very quick which has significant impact on human life. This encourage changes in various sectors of people life along with the development of information and Comunication of Technology (ICT). Even the Government which utilizes information technology system, namely Electronic Government. The city of Surakarta, especially BPPKAD Surakarta has to begun to implement e-Government in the area of local tax services, one of which is E-SPTPD or Electronic Regional Tax Return to facilitate report and payment of local taxes. However, the successful use of e-Government is not accompanied by success at the user level. Therefore, this study will determine the factors that affect the acceptance of E-SPTPD service users in Surakarta. This study uses Unified Model of Electronic Government (UMEGA). This research was conducted by distributing questionnaires with a total sample of 74 local taxpayers in the city of Surakarta. Data analysis using the Structural Equation Model (SEM-PLS) with the Smart PLS 3 application. The results of this study indicate that the factors that influence E-SPTPD service users are performance expectation, social influence, user attitudes. When the level of use and interest of service users, especially local taxpayers, increases, it will increase the compliance of local taxpayers to be able to report and pay taxes in a timely manner. So that this compliance will increase local tax revenue.


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