2021 ◽  
Vol 6 (3(31)) ◽  
pp. 29-34
Ragheed Yousef

The contribution of technology in the field of banking led to a qualitative shift in the nature of banking and in the mechanism of providing banking services. Electronic banking services have achieved many benefits for both the bank and the customer. In the context of the Russian banking market, the article shows that there is an upward trend in increasing the volume and number of electronic banking transactions executed. The article focuses on the nature of electronic banking services and the new risks that came with them, and highlights the importance of internal control in controlling these risks and reducing them as much as possible. It proposes a development mechanism for internal control, guided by several factors.

SEEU Review ◽  
2019 ◽  
Vol 14 (2) ◽  
pp. 150-168
Jeton Zogjani ◽  
Agon Zogjani

AbstractThe main aim of this paper is to analyze the electronic banking services in Kosovo’s banking net profit during the period 2013 - 2017. The paper discusses the role that these services have played in the development of the banking industry, modernization of e-commerce, and economic growth. These services provide higher security, faster and easier access by reducing transaction costs, access to more distant markets, and access to many products and services. The main paper results have shown that E-banking services have the highest positive impact in banking net profit, while automated teller machine services have shown a slight positive impact. The highest positive correlation results have been seen in point-of-sale services, whereas automated teller machine services showed a negative correlation in banking net profit in Kosovo during the research period. The constant increase of demand for these services has enabled banks to increase their profits in the banking market of Kosovo. Therefore, the paper finds that commercial banks in Kosovo should increase their focus on the advancement and development of electronic banking services (particularly, E-Banking services which are very practical and can be easily used anywhere and anytime).

2010 ◽  
Vol 4 (3) ◽  
pp. 221 ◽  
Francis Kofi Andoh Baidoo ◽  
Marco A. Villarreal ◽  
Lai C. Liu ◽  
Perpetual Wuddah Martey

2021 ◽  
Vol 6 (521) ◽  
pp. 228-234
D. M. Hladkykh ◽  

The article is aimed at substantiating the feasibility of creating a specialized postal bank in Ukraine, to define the list of related risks and possible directions for their reduction. The following key risks that hinder the establishment of a postal bank in Ukraine are identified: risk of lack of full control over the directions of investment of accumulated deposits of the population on the part of the NBU; liquidity risk; risk of non-compliance by the postal operator with economic standards that are mandatory for banking institutions; risk of capital deficit; risk of inability to support the postal operator with refinancing; risk of mass withdrawal of deposits by customers; risk of insufficient competence of «Ukrposhta» employees to comply with the requirements of financial monitoring; risks associated with the collection of large amounts of cash; risk of further growth of the share of the State-owned institutions in the banking market; risk of shortage of funds to close the agreement on the purchase of «Ukrposhta» by an already operating bank. Possible directions of minimization of these risks are proposed, in particular: implementation of key elements of successful experience in the banking services market of JSPPB «Aval»; defining as the target segment of clients of the new postal bank of the pensioners, who are currently customers of post offices, and as the basis of its resource base – the future pension and current accounts of individuals; use by «Ukrposhta» of the so-called «agency» model of financial services provision; association of «Ukrposhta» and «Oschadbank» into the State-owned Postal Bank; development of a list of key performance indicators for employees and branches of the new postal bank; development of a list of measures directed towards significantly improving the level of qualification of personnel of «Ukrposhta» branches; installation of POS-terminals and payment terminals in all post offices located in rural areas; establishment of individual economic standards for the new postal bank for the period of its full adaptation to activities in the banking market.

2016 ◽  
Vol 2 (1) ◽  
pp. 162
Othman Abdulqader Hama Amin ◽  
Ghazi Abdul Aziz Sulaiman ◽  
Dana Akram Faqe Mahmood

Electronic systems are important elements for the business organizations, and this importancestands out when it is used to meet the customer's requirement for services produced by these banks users.The complications in current business environment, severe competitions, and the rapid change incustomer's requirements and needs which all do resulted in pushing the banks to adopt Electronic systemof their accounting systems through using tools and procedures away from the old traditional methods, andto force them to change to electronic systems for achieving the best in banking services. The basicexplanation for the existence and continuity of any bank is to provide banking services in such a way tomeet customer’s satisfactions. This will lead the customers to deal with the banks that provide a goodquality of services, effective costs, and appropriate speed.This study aims were to investigate the electronic systems of banking systems and its effect onsatisfying its customers needs. Also, this study intends to be on practical terms with the electronic systemsof banking systems by the quality of accounting information, the achievement of customer's satisfactions.The usage of such systems and the positive results which will be produced through the electronic outputswould increase the qualities and speed in which they will reinforce the confidence of the customers.The study had two sides: Theoretical and practical side. The researchers collected data from Baghdadbank in Sulaimania. At the end, the researcher reached some conclusions. First, the accounting informationplays an important role in banking systems. It is used to activate the banking systems since it satisfies itscostumer's needs. The research shows the connection between the hypothesis variables in (79.0) degrees.Finally, the researchers concluded that it is important to develop the information technology in the bankingsystems, and train the people using them.

О. Н. Образцова ◽  
О. М. Бакунова ◽  
А. А. Гуринович ◽  
Р. В. Левшунов ◽  
С. В. Павлов ◽  

The article discusses the benefits of implementing remote banking services, formulated the diverse requirements for remote banking software, in particular, requirements in terms of integration with banking systems, in terms of security and in terms of usability. Considering these requirements allows us to formulate a high-quality technical task for the development of software for remote banking services.

Yevheniia Voinova

The article examines the market of banking services in Ukraine through comparing indicators of competitiveness of Ukrainian banks and banks with foreign capital in the domestic market and global market. Taking into account the network-type structure of banks, six groups of banks are determined according to the degree of branching, namely: systemically important banks, all-Ukrainian equilibrium banks, all-Ukrainian concentrated banks, regional banks, local individual banks, closed banks. A particular emphasis is placed on a range of banking services and pricing policies of banks groups. The classification of factors developed by M. Yokoi-Arai and N. Yoshino is used in order to assess the competitiveness of Ukraine’s banks in terms of effectiveness and volume of services provided, information technology and resource management. About fifty indicators of banking activites performed by groups of banks with domestic and foreign capital are compared, and also best-performing banks in these groups are described based on the analysis of 82 operating banks in Ukraine. The article presents evidence that, under current conditions in Ukraine, banks with domestic and foreign capital are represented in all categories of banking services. It is pointed out that the highest competitiveness of Ukraine’s banks is observed in developing the network of ATM terminals, promoting Internet banking and, thus, a wide coverage of banking services. It is noted that Ukraine’s banks are less competitive in providing services for big businesses, international companies, funding projects, innovations and start-ups. The findings of the research paper can be useful for educational purposes as well as for professionals in the banking sector.

2016 ◽  
Vol 54 (2) ◽  
pp. 301-321 ◽  
Dragana Gašević ◽  
Marija Vranješ ◽  
Dragana Drinić

Abstract Under the conditions of increased competition, imperatives for banking institutions are focusing on the provision of better quality services, meeting the needs of clients and adjusting to their specific demands, as these are the conditions for achieving satisfaction. Satisfaction has a consequent effect on the realisation of communication, but also economic business goals of market players. In accordance with these facts, the significance of measuring the quality of services needs to be pointed out. In recent years, the tendency of increase in the number of bank clients who use electronic banking services has been perceived in the Republic of Serbia. Advantages of this modern service are numerous, and the ones that stand out among them are saving time, more favourable price, comfortable and fast transaction execution. The purpose of this paper is to examine the satisfaction of clients in relation to electronic banking services, i.e. to come to a conclusion which elements of service quality have an impact on satisfaction, as well as to assess the intensity of such impact. In order to obtain the necessary information, we have used the measures of descriptive statistical analysis, reliability analysis, correlation and regression analysis. The data have been collected using the survey method and the questionnaire distributed to respondents for the purpose of specific research has been created on the basis of previous research in the quality of service field. The results have shown that three dimensions of modified SERVQUAL model (security, ease of use and responsibility) have a statistically significant impact on satisfaction, while other factors (reliability, empathy and website content) have, in their joint effect, indicated a non-significant impact on satisfaction. The contribution of this paper is reflected in the fact that the identification of factors (reliability, empathy, website content) that have not achieved a significant impact in their joint effect on the satisfaction of clients with electronic banking can be a signal for the management of financial institutions to take action in order to reduce the perceived risk, maintain trust, provide training and development of employees, modernize website appearance.

2020 ◽  
Vol 4 (11) ◽  
pp. 107-113

The article examines the features and changes of banking services in connection with the use of new technologies in the banking sector, with the transition to more convenient payment platforms, with the con-nection of electronic banking. The problems faced by banks are identified and ways to solve them are recom-mended.

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