scholarly journals Retail Channel Services and Customer Retention in Physical Chain Stores in Nigeria

2021 ◽  
Vol 4 (1) ◽  
pp. 96-108
Author(s):  
Oby B.O. ◽  
Ananaba U. ◽  
Udoka S.O. ◽  
Samuel N.N.
Keyword(s):  
Quantitative Research ◽  
Distribution Channel ◽  
Customer Retention ◽  
Marketing Channel ◽  
Product Variety ◽  
Survey Method ◽  
Chain Stores ◽  
Retail Chain ◽  
Retail Channel ◽  
Channel Service

Extant literature indicates that despite the growing importance of retailing to the development of nations, it is imperative to ask; to what extent does retail channel service relates to customer retention in chain stores in Nigeria. The main objective of the study is to examine the significant relationship between retail channel service and customer retention in chain stores in Nigeria. The study adopted a quantitative research design using a survey method. The study population comprised 65 retail chain stores registered with the Enugu Branch of Pillars Association of Nigeria as of July 2020. The questionnaires were pretested for comprehension, relevance and validity through ten operators of retail superstores and three scholars in the field of distribution channel management. The reliability of the instrument was tested using Cronbach’s alpha coefficient analysis in order to ensure the internal consistency and reliability of measures. The reliability coefficient obtained was 0.85. The findings of the study show that bulk breaking, spatial convenience, waiting time and product variety are positively related to customer retention. We conclude that retail channel service has a positive and significant influence on customer retention of retail chain stores in Nigeria. The retail chain stores, if effectively coordinated, and their marketing channel service properly managed, is capable of enhancing the tendencies of these retail stores in retaining their existing customers.

scholarly journals PENGARUH SALURAN DISTRIBUSI, BIAYA PEMASARAN DAN VOLUME PENJUALAN TERHADAP PENDAPATAN PETANI KENTANG DI KABUPATEN GOWA SULAWESI SELATAN

2021 ◽  
Vol 3 (1) ◽  
pp. 1-10
Author(s):  
Arnas Hasanuddin ◽  
Miah Said ◽  
Muhlis Ruslan
Keyword(s):  
Simple Technique ◽  
Distribution Channel ◽  
Sampling Technique ◽  
Marketing Channel ◽  
Income Level ◽  
Survey Method ◽  
Sales Volume ◽  
Marketing Efficiency ◽  
Marketing Costs ◽  
Efficient Distribution

Penelitian ini bertujuan untuk mengetahui berapa besar pengaruh variable saluran distribusi (X1), biaya pemasaran (X2) dan volume penjulan (X3) terhadap pendapatan petani kentan (Y). Dan tujuan berikutnya adalah untuk mengetahui saluran distribusi pemasaran yang paling efisien dari petani hingga ke konsumen akhir. Metode penelitian yang digunakan adalah metode survey dengan menggunakan 143 responden petani kentan yang ada dilokasi peneklitian. Hasil penelitian menunjukkan bahwa variable biaya pemasaran (X2) kurang berpengaruh terhadap tingkat pendapatan petani kentan sedangkan hipotesi yang dikemukakan berpengaruh. Adanya temuan yang berbeda dengan hasil uji statika (uji t), dimana biaya pemasaran kurang berpengaruh dibanding variable X1 dan X3, karena pedagang perantara langsung ke lokasi petani sehingga kurang mengeluarkan biaya pemasaran dan secara lagsung mempengaruhi tingkat pedapatan petani. Saluran distribusi yang paling efisien berdasarkan uji formulasi efsiensi pemasaran adalah pada saluran pemasaran yang IV ( dari produsen- pedagang perantara- konsumen = 21,39 ) .Teknik pengambilan sampel menggunakan teknik simple jenuh. Hasil penelitian menunjukan bahwa saluran pemasaran merupakan variable dominan yang mempengaruhi tingkat pedapatan petani kentan di Kecamatan Tombolo Pao sebesar   0,586 dan disusul pada variable volume penjualan sebesar 0,249. This study aims to determine how much the influence of the distribution channel variable (X1), marketing costs (X2) and sales volume (X3) on the income of potato farmers (Y). The next goal is to find out the most efficient marketing distribution channel from farmers to the consumers. The research method used was a survey method using 143 respondents of potato farmers who were in the research location. The results show that the marketing cost variable (X2) has less effect on the income level of potato farmers, while the hypothesis stated it has an effect. There are findings that are different from the results of the statistical test (t test), where marketing costs are less influential than variables X1 and X3, because the intermediary traders go directly to the location of the farmers so that they spend less marketing costs and directly affect the level of farmers’ income. The most efficient distribution channel based on the marketing efficiency formulation test is the IV marketing channel (from producer-trader to intermediary-consumer = 21.39). The sampling technique uses saturated simple technique. The results showed that the marketing channel is the dominant variable that affects the income level of potato farmers in the District of Tapio Pao by 0.586 and followed by the variable sales volume of 0.249.

scholarly journals Choice of Modern Food Distribution Channels and Its Welfare Effects: Empirical Evidence from Taiwan

Agriculture ◽  
2021 ◽  
Vol 11 (6) ◽  
pp. 499
Author(s):  
Yun-Cih Chang ◽  
Min-Fang Wei ◽  
Yir-Hueih Luh
Keyword(s):  
Control Function ◽  
Smallholder Farmers ◽  
Distribution Channel ◽  
Marketing Channel ◽  
Distribution Channels ◽  
Food Distribution ◽  
Economic Effects ◽  
Farm Households ◽  
Farm Household ◽  
Decomposition Approach

The determinants and/or economic effects of modern food distribution channels have attracted much attention in previous research. Studies on the welfare consequences of modern channel options, however, have been sparse. Based on a broader definition of modern food distribution channels including midstream processors and downstream retailers (supermarkets, hypermarkets, brand-named retailers), this study contributes to the existing body of knowledge by exploring the distributional implications of farm households’ choice of modern food distribution channels using a large and unique farm household dataset in Taiwan. Making use of the two-step control function approach, we identify the effect of modern food distribution options on farm households’ profitability. The results reveal selling farm produce to modern food distributors does not produce a positive differential compared to the traditional outlets. Another dimension of farm household welfare affected by the choice of modern food distribution channel is income inequality. We apply the Lerman and Yitzhaki decomposition approach to gain a better understanding of the effect of the marketing channel option on the overall distribution of farm household income. The Gini decomposition of different income sources indicates that the choice of modern food distribution channels results in an inequality-equalizing effect among the farm households in Taiwan, suggesting the inclusion of smallholder farmers in the modern food distribution channels improves the overall welfare of the rural society.

PENGARUH KOMPETENSI APARATUR DESA, KETAATAN PELAPORAN KEUANGAN DAN SISTEM PENGENDALIAN INTERN TERHADAP PENCEGAHAN FRAUD DENGAN MORAL SENSITIVITY SEBAGAI VARIABEL MODERASI

2018 ◽  
Vol 1 (2) ◽  
pp. 63-89
Author(s):  
Klara Wonar ◽  
Syaikhul Falah ◽  
Bill J. C. Pangayow
Keyword(s):  
Control Systems ◽  
Financial Reporting ◽  
Internal Control ◽  
Financial Management ◽  
Quantitative Research ◽  
Primary Data ◽  
Survey Method ◽  
Moral Sensitivity ◽  
Fraud Prevention ◽  
Study Results

This study aims to examine the effect of fraud prevention on village / village financial management as the dependent variable and the competency of village apparatuses, compliance of government financial reporting, internal control systems as independent variables while moral sensitivity as amoderating variable. This research is a quantitative research or hypothetic - deductive method that aims to answer such questions that are related to exploratory, descriptive, explanatory and predictive studies. Primary data is mainly used in this research. Data collection is conducted using a survey method in the form of a questionnaire that lists the statements, which were given to the respondents to be filled in order to get information, and then the data analyzing was conducted using the Warp-PLS 5.0 Application software. The study results show that the competence of village officials influences fraud prevention, financial reporting adherence affects fraud prevention, and meanwhile the internal control system does not affect fraud prevention. Furthermore, moral sensitivity does not moderate the competence of village officials, adherence to financial reporting and internal control systems.

The Correlation between Emotional Intelligence and Academic Listening Skills of Pre-Service Teachers

2021 ◽  
Vol 9 (4) ◽  
pp. 141
Author(s):  
Hatice Altunkaya
Keyword(s):  
Emotional Intelligence ◽  
Regression Analysis ◽  
Quantitative Research ◽  
Study Data ◽  
Survey Method ◽  
Listening Skills ◽  
Listening Skill ◽  
Skill Scores ◽  
Total Scale Score ◽  
Intelligence Scores

In the present study, emotional intelligence and academic listening skill levels of pre-service teachers and the correlations between these variables were determined. Furthermore, the emotional intelligence levels and academic listening competencies of pre-service teachers were also investigated based on the variables of gender, department, and the preference of the department of study. The study group included 361 freshmen pre-service teachers attending the Faculty of Education and the study was conducted with survey method, a quantitative research method. The study data were collected with the “Academic Listening Skill Competency Scale” and “Rotterdam Emotional Intelligence Scale”. In the study, the regression analysis was conducted to determine the causality between emotional intelligence scores and academic listening skill scores revealed significant findings. The study findings demonstrated that “Total Emotional Intelligence” scores of the students reflected above average emotional intelligence levels. It was determined that the academic listening skill competency scores of the pre-service teachers were above average in both scale sub-dimensions and the total scale score. The results of regression analysis showed that the causality between Total Emotional Intelligence and Total Academic Listening Skills was significant.

Entrepreneurial intentions of university students: a case-based study

2017 ◽  
Vol 11 (03) ◽  
pp. 393-413 ◽  
Author(s):  
Ramo Palalić ◽  
Veland Ramadani ◽  
Arnela Ðilović ◽  
Alina Dizdarević ◽  
Vanessa Ratten
Keyword(s):  
University Students ◽  
Quantitative Research ◽  
Business Environment ◽  
Entrepreneurial Intentions ◽  
Primary Data ◽  
Survey Method ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Entrepreneurial Experience

Purpose This study aims to examine the entrepreneurial intentions of university students at the International University of Sarajevo. For this purpose, the entrepreneurial desires and entrepreneurial orientations of the students across several demographic variables were measured. These variables included prior entrepreneurial experience, student’s gender, faculty, year of study and attitude towards more courses on entrepreneurship. Nevertheless, the research also examined how business environment influences the entrepreneurial intentions of students by considering the same set of variables. Design/methodology/approach The objectives of this paper have been achieved by using a quantitative research instrument, where the cross-sectional survey method for collecting primary data is used. In total, 173 usable responses have been collected from the beginning of April to the end of May in the academic year 2015/2016. Findings The results indicate that the greater the demotivation with the current business surrounding, the smaller the entrepreneurial intentions of the students are when the prior entrepreneurial experience, gender, year of study and attitude towards more courses on entrepreneurship are considered. The study suggests that improving the overall business surrounding and entrepreneurial education might increase the entrepreneurial intentions of the students. Originality/value This is the first paper that treats entrepreneurial intentions of University students in Bosnia and Herzegovina.

scholarly journals The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency

2020 ◽  
Vol 12 (10) ◽  
pp. 4002
Author(s):  
Heesup Han ◽  
Soyeun Lee ◽  
Bo Meng ◽  
Bee-Lia Chua ◽  
Hyungseo Bobby Ryu
Keyword(s):  
Personal Development ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Survey Method ◽  
Research Approach ◽  
Relative Importance ◽  
Volunteer Tourism ◽  
Motivation Factors ◽  
Tourism Experience ◽  
Realization Factors

Volunteer tourism is a vital formation of altruistic and sustainable tourism. This research is aimed to empirically find the relative importance of the motivation factors and the motivation realization factors for young tourists participating in the global volunteer tourism programs. The differences in the study variables across continents, gender, and frequency of participation were also scrutinized. A quantitative research approach that utilized the survey method was employed. The outcomes showed that personal development was the most vital motivator for global volunteer tourism. On the other hand, the young tourists felt that they most realized the factor of a new experience through their recent international volunteer tourism experience. The motivation factors and the motivation realization factors were consistent across the continents. Furthermore, the mean differences in the motivations, the motivations’ realization, satisfaction, and the behavioral intentions were revealed to be non-significant for the genders and the frequency of volunteer participation. By grasping the young volunteer tourists’ motivations and the experience evaluations, the volunteer programs can be advanced in consonance with their necessities and demands, which enhance the volunteer tourism experience.

scholarly journals Studi Karakteristik Wisatawan Dan Upaya Pengembangan Produk Wisata Tematik Di Pantai Goa Cemara, Pantai Kuwaru, Dan Pantai Pandansimo Baru Kabupaten Bantul

Media Wisata ◽  
2021 ◽  
Vol 13 (2) ◽  
Author(s):  
Fian Damasdino
Keyword(s):  
Market Segmentation ◽  
Quantitative Research ◽  
Leisure Time ◽  
Sampling Technique ◽  
Research Area ◽  
Demographic Characteristics ◽  
Survey Method ◽  
Psychometric Characteristics ◽  
Margin Of Error ◽  
Research Objects

This research is a quantitative research using the survey method. The locations of the research area in the three tourist objects including Goa Cemara Beach, Kuwaru Beach, and Pandansimo Baru Beach. This study aims to analyze the tourist characteristics in the three research locations and to learn how to formulate a plan for the most appropriate tourism products at three locations sights. The approach used to analyze the tourist characteristics is the four elements of market segmentation: geographic, socio-demographic, psychographic, and behavioural.The samples of the research are 156 respondents with a margin of error of 8% done using purposive sampling technique during March to April 2015 in the three research locations. The data collection was taken by questionnaires, observation, and documentation. Once the data is collected and processed with quantitative analysis using statistical tools, frequency distribution, and cross table (crosstabs).The result shows that the geographic characteristics of tourists in the three locations are balanced between tourists from outside and inside Bantul Regency. Then, the socio-demographic characteristics of tourists in Goa Cemara Beach and Pandansimo Baru Beach are dominated by private employees/BUMN(state-owned corporation), aged 22-60 years old, married and repeater tourist, while tourists in Kuwaru Beach are dominated by students, under 22 years old, single status and first comer tourists.Furthermore, in terms of psychographics, tourists in the three locations who have psychometric characteristics prefer to get something plural, popular, and like to do common activities with the frequency of short stay visits. Lastly, the behaviour of tourists in the three research locations is dominated by doing recreation or having leisure time to enjoy the main attractions of the coastal landscape. The results of tourist characteristics of these three locations are used as the basis for planning of thematic tourism products in accordance with the character of the three research objects

scholarly journals IMPLEMENTASI PROGRAM RENCANA PEMBANGUNAN JANGKA MENENGAH DAERAH (RPJMD) KABUPATEN KUTAI BARAT TAHUN 2011 - 2015

2019 ◽  
Vol 6 (2) ◽  
pp. 93
Author(s):  
Frans Christiyanto
Keyword(s):  
Data Analysis ◽  
Organizational Structure ◽  
Program Implementation ◽  
Quantitative Research ◽  
Qualitative Data ◽  
Survey Methods ◽  
Coefficient Of Determination ◽  
Survey Method ◽  
Analysis Tool ◽  
Independent Variables

The purpose of this paper is to analyze the effect of variable communication, resources, disposition and organizational structure for program implementation RPJMD West Kutai 2011-2015, either partially or simultaneously. Type of this research is quantitative research. The analysis tool used is multiple linear regression. In this study using survey methods explanation (explanatory survey method) is a survey that explains the variables under study and further analyze the influence between variables accompanied by hypothesis testing. This research was conducted by collecting qualitative data, which will then be presented in the form of numbers (quantified) to be tested in accordance with the design verification of data analysis. The results showed the coefficient of determination (R2) of 0.421. There is significant influence between independent variables namely communication, resources, disposition and organizational structure for program implementation RPJMD West Kutai 2011-2015.Keyword: Implementation RPJMD, Communication, Resources

scholarly journals RELATIONSHIP BETWEEN FRIENDSHIP QUALITY AND ANXIETY IN FACING PHYSICAL CHANGES DURING PUBERTY IN FEMALE STUDENTS OF ELEMENTARY SCHOOL

2020 ◽  
Vol 9 (2) ◽  
pp. 95-101
Author(s):  
Ida Rahmawati ◽  
Masruroh Masruroh
Keyword(s):  
Quantitative Research ◽  
Friendship Quality ◽  
Female Students ◽  
Survey Method ◽  
P Value ◽  
Average Value ◽  
Quality Scale ◽  
Physical Changes ◽  
The Relationship

Background: Friends have the most influence in an individual's life. Friendship contains specific elements, such as trust, openness, sharing of ups and downs, and learning to deal with conflict. Puberty children try to have friends to share their feelings with others. Because with good friendship will reduce minimize the anxiety they experience at puberty (Wulandari, Kustriyani, & Fiyannti, 2018).Objectives: The Purpose of this study to determine the relationship between friendship quality and anxiety facing the physical changes of puberty in female students at SDIT Bakti Insani Sleman Yogyakarta.Methods: This study was a quantitative research with survey method, with a total sampling of 47 respondents. Research instruments with questionnaires, the questionnaire was adopted from Marvienda (2007), researchers used a measuring instrument in the form of a friendship quality scale and anxiety scale of female students during puberty. Data analysis using person product moment.Results: The result showed respondents age 100% at the early adolescent stage, 74.5% respondents had not yet menarche, 25.5% had menarche, the average value of friendship quality was 84.89 and the average anxiety value was 63.91. The results showed that there was no relationship between the quality of friendship with anxiety facing physical changes during puberty in female students at SDIT Bakti Insani Sleman Yogyakarta (r = -.38, p-value = .802).Conclusion: This study found that the majority of respondents were in their early teens and only a small proportion had experienced menarche. The average value of high friendship quality shows that the quality of friendship is also high and the average value of anxiety in the medium shows moderate anxiety. The implications of this study are as input or consideration in preparing adolescent reproductive health starting from the beginning of puberty at school. Keywords: Quality of Friendship, Anxiety, Puberty, Physical Changes

scholarly journals Perceptions of organisational readiness for the performance management system: A case study of a University of technology

2012 ◽  
Vol 8 (3) ◽  
pp. 39-47
Author(s):  
Bethuel Sibongiseni Ngcamu
Keyword(s):  
Performance Management ◽  
Management System ◽  
Quantitative Research ◽  
Business Processes ◽  
Survey Method ◽  
Performance Management System ◽  
System A ◽  
Management Interventions ◽  
University Of Technology ◽  
The University

The absence of a single performance management system (PMS) aligned to institutional strategy and business processes often results in failure to deliver anticipated benefits as it is not cascaded down to all departments, teams or individuals. This study aims to determine employees’ expectations for the proposed PMS and their perceptions of the system’s impact on effectiveness within the university concerned. This study adopted a quantitative research design and a survey method was used, whereby, a structured questionnaire was administered by the researcher to a selected population size of 150 of which 108 completed questionnaires, generating a response rate of 72%. The study reflects a disproportionately high percentage of 34% of the respondents who disagreed and 21.3% who were undecided as to whether PMS is needed at the university concerned where the majority of these respondents being academics and those with matriculation. The university concerned should develop a PMS which is aligned to the university strategic plan and to other university policies coupled with structured change management interventions focusing on academics and semi-skilled employees.

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