Impact of work-study conflict on workplace outcomes: supervisor support for juggling many balls

Purpose Drawing on conservation of resource theory, this study aims to examine the impact of work-study conflict (WSC) on workplace outcomes (job performance, job satisfaction, burnout and turnover intention). The study also investigated whether these relationships were contingent on the level of supervisor support at the workplace. Design/methodology/approach Survey data were collected in two-time lags from 752 studying professionals (non-traditional students) through a convenient sampling technique. Findings Results showed that WSC enhances burnout and turnover intention but has no significant direct relationship with job performance and job satisfaction. It was also found that the relationships between WSC and workplace outcomes, i.e. job performance, job satisfaction and burnout were conditional on the level of supervisor support. Originality/value The research contributes to WSC literature by being the first to empirically investigate the direct and interactive effects of WSC and supervisor support on important workplace outcomes of those adults who were primarily working and then decided to study further for career development rather than on full-time students.

“I Expected More From You”: The Effect of Expectation-Disconfirmation on Employees’ Satisfaction With Supervisory Support

Are employees less satisfied with supervisor support when their expectations are disconfirmed? In this study, we examine this question for both predictive expectations (what will happen) and normative expectations (what should happen). Results from two preregistered experiments suggest that expectation-disconfirmation does not affect satisfaction with supervisor support. Instead, we find that expectation-disconfirmation as perceived by participants affects satisfaction with supervisor support. We conclude that even though supervisor support seems to be the most important predictor of satisfaction, perceived disconfirmation of expectations also influences employees’ satisfaction with supervisor support.

PENGARUH TRAINING SATISFACTION, SUPERVISOR SUPPORT TERHADAP TURNOVER INTENTION YANG DI MEDIASI OLEH WORK ENGAGEMENT DI DIRJEN BINA PEMDES KEMENDAGRI

Penelitian ini bertujuan untuk menganalisis pengaruh Training Satisfaction, Supervisor Support terhadap Turnover Intention yang dimediasi oleh Work Engagement. Penelitian ini dilakukan dengan menyebarkan kuesioner melalui metode pengambilan sampel menggunakan purposive sampling yang melibatkan pegawai Direktorat Jenderal Bina Pemerintahan Desa Kementerian Dalam Negeri Republik Indonesia yaitu sebanyak 130 responden. Metode analisis yang digunakan adalah Structural Equation Modeling (SEM) dengan menggunakan AMOS versi 23. Hasil penelitian ini adalah terdapat pengaruh Training Satisfaction terhadap Work Engagement, terdapat pengaruh Supervisor Support terhadap Work Engagement, terdapat pengaruh Work Engagement terhadap Turnover Intention. Hasil selanjutnya, ditemukan bahwa terdapat pengaruh Training Satisfaction terhadap Turnover Intention yang dimediasi oleh Work Engagement, dan terdapat pengaruh Supervisor Support terhadap Turnover Intention yang dimediasi oleh Work Engagement. Dari hasil penelitian ini disarankan kepada Kepala Subbag Kepegawaian dan Kepala Bidang untuk menjaga tingkat Training Satisfaction yang secara efektif berpengaruh pada kualitas performa pegawai serta dapat memberikan manfaat bagi kemajuan perusahaan, mempertahankan sikap positif dalam hal memberikan dukungan kepada pegawai sehingga mereka merasa terikat secara emosional, meningkatkan partisipasi pegawai dalam menyelesaikan tugas untuk menciptakan Work Engagement, dan mencegah terjadinya Turnover Intention yang tinggi agar kinerja organisasi dan produktivitas perusahaan tetap efektif.

Work from home: understanding boundary management profiles using boundary-fit perspective

Purpose The recent COVID-19 pandemic has (triggered) lots of interest in work from home (WFH) practices. Many organizations in India are changing their work practices and adopting new models of getting the work done. The purpose of the study to look at the boundary-fit perspective (Ammons (2013) and two factors, namely, individual preferences (boundary control, family identity, work identity and technology stress) and environmental factors (job control, supervisor support and organizational policies). These dimensions are used and considered to create various clusters for employees working from home. Design/methodology/approach K-mean clustering was used to do the cluster analysis. Statistical package for social sciences 23 was used to explore different clusters based on a pattern of characteristics unique to that cluster, but each cluster differed from other clusters. Further analysis of variance test was conducted to see how these clusters differ across three chosen outcomes, namely, work-family conflict, boundary management tactics used and positive family-to-work spillover effect. The post hoc test also provided insights on how each cluster differs from others on these outcomes. Findings The results indicated four distinct clusters named boundary-fit family guardians, work warriors, boundary-fit fusion lovers and dividers consistent (with previous) research. These clusters also differ across at least two major outcomes like boundary management tactics and positive spillover. The high control cluster profiles like Cluster 3 (boundary-fit fusion lovers) and Cluster 4 (dividers) showed low technostress and higher use of boundary management tactics. Cluster 3 (boundary-fit fusion lovers) and Cluster 1 (boundary-fit family guardians) having high environmental influencers also showed higher positive family-to-work spillover. Research limitations/implications Because this study is very specific to the Indian context, a broad generalization requires further exploration in other cultural contexts. The absence of this exploration is one of the limitations of this study. On the culture continuum, countries may vary from being individualistic on one extreme to being collectivistic on the other extreme. Interaction of these two cultural extremities with the individual and the environmental dimension, as espoused in this research, can be examined further in a different cultural setting. Originality/value This study has extended the work of Ammons (2013) and added external influencers as a dimension to the individual preferences given by (Kossek 2016), and created the cluster for employees in the Indian context. This study has demonstrated the importance of reduced technostress, and the use of boundary management tactics (temporal and behavioral) leads to positive family-to-work spillover. It has also emphasized the relevance of organization policies and supervisor support for better outcomes in WFH.

Malaysian School Counselor’s Self-Efficacy: The Key Roles of Supervisor Support for Training, Mastery Experience, and Access to Training

The concept of self-efficacy has been widely studied and shown to contribute to individuals’ job satisfaction. For counselors, the concept measures their belief in their ability to conduct counseling sessions. However, it is an understudied area. As Bandura states, self-efficacy and its sources should be investigated and measured within its domain, which in this case is school counseling. This study examined the impact on school counselors’ self-efficacy and job satisfaction of the personal and environmental factors: (a) mastery experience, (b) social persuasion, (c) vicarious learning, (d) physiological and affective state, (e) the access to training, and (f) perceived supervisor support of training. The cross-sectional study involved 541 Malaysian secondary school counselors nationwide via a random sampling-distributed questionnaire. Results which were analyzed using PLS-SEM, with importance-performance functionality embedded in it, indicated that mastery experience, access to training, and perceived supervisor support of training explained 45.6% variance in counseling self-efficacy and together with counseling self-efficacy, contributed 13.2% variance in job satisfaction among the school counselors. The importance-performance map analysis revealed supervisor support of training as of greatest importance in shaping counseling self-efficacy. Counseling self-efficacy partially mediated the relationship between mastery experience, access to training, supervisor support toward training, and job satisfaction Arising from this finding is a proposed theoretical framework in which efficacy information (i.e., mastery experience), environmental determinants (i.e., access to training and supervisor support of training) and cognitive determinant (i.e., counseling self-efficacy) corresponded together congruently and lead to higher job satisfaction. Suggestions are also made for training providers, content developers, and policymakers to include these factors in professional development training and continuous education, to sustain the wellbeing of school counselors.

The Impact of Supervisor Support on the Job Satisfaction of Immigrant and Minority Long-Term Care Workers

The need for long-term care workers (LTCW) will grow significantly as the American population ages. Understanding the factors that impact job satisfaction of this workforce has important implications for policy and practice. Previous research has demonstrated the effect of supervisor support on the job satisfaction of these workers; however, much less is known about how this effect differs among different race/ethnicity or immigration groups. This study examined how supervisor support mediates the associations between race/ethnicity, immigration status, and job satisfaction among nursing assistants (NAs). Data of 2,763 NAs were extracted from the National Nursing Assistant Survey (2004). Race/ethnicity groups included White (54%), African American (30%), Asian (2%), Hispanic (10%), and others (4%). Immigration status included U.S.-born citizens (87%), naturalized (7%) and resident/alien (6%). Bivariate analyses showed that Asian NAs perceived higher levels of supervisory support than other races, whereas U.S.-born NAs reported lower levels of supervisory support than naturalized and residents/aliens. Findings from multivariate analyses indicated that non-Hispanic Asians and Resident/Alien workers reported significantly higher levels of job satisfaction than their counterparts, and the associations were fully mediated by NAs’ perceived supervisor support. These findings support prior research that supervisor support is important to improving job satisfaction and contribute to the literature that Asians/Residents/Aliens long-term care workers may be more sensitive to supervisory support and may be more grateful if they received support from supervisors. Managers should be aware of these racial differences and by being supportive they may improve NAs job satisfaction and reduce turnover rates.

Exploring the link between student placement learning in business organizations and self-employment preparatory behaviours

This study draws on social cognitive career theory to test a moderated mediation model of self-employment preparatory behaviours in university students undertaking placement learning in a business organization (PLBO). Using time-lag data from 337 university students undertaking work placement in 123 business organizations, the study hypotheses were tested using PROCESS Macro 3.5. The results revealed that PLBO significantly influenced student self-employment self-efficacy, self-employment outcome expectations and self-employment preparatory behaviours. Also, self-employment self-efficacy and self-employment outcome expectations mediated the relationship between work placement learning and self-employment preparatory behaviours. However, placement supervisor support interacted with PLBO such that greater support from placement supervisors contributed to stronger self-employment preparatory behaviours. The placement learning supervisor support moderated the indirect effect of PLBO on self-employment preparatory behaviours via self-employment self-efficacy and self-employment outcome expectations at all levels (−1SD, Mean and +1SD).

Impact of Organizational Communication Strength on Employee Engagement: The Mediating Role of Perceived Supervisor Support and Moderating Role of Organizational Trust

Companies need employees who are passionate about their job and strive to take organization to height of glory.Owing to high competition in banking sector, it is pertinent to note that banks need to differentiate themselves from competitors. The objective of this study was to examine the relationship of organizational communication strength and employee engagement, with mediating effect of perceived supervisor support and moderating role of organizational trust. Data was collected from a sample 244 employees of banking sector who were through simple random sampling. Cronbach’s alpha was used to test the reliability of the scales used in the study. Correlation and regression analyses were used to analyze the hypothesized relationships. The findings revealed a significant positive relationship between communication strengthand employee’s engagement. Perceived supervisor support mediated the relationship ofcommunication strength and employee’s engagement. Organizational trust moderated the relationship of Perceived supervisor support and employee’s engagement. Organizations should focus on promoting a strong communication system to increase the dedication, vigor and absorption of employees.