other consumers
Recently Published Documents


TOTAL DOCUMENTS

74
(FIVE YEARS 34)

H-INDEX

14
(FIVE YEARS 1)

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amro A. Maher ◽  
Tamer H. Elsharnouby ◽  
Abdullah M. Aljafari

Purpose This study aims to investigate how employee and other-consumer safety compliance amid the COVID-19 outbreak influences a focal consumer’s intention to approach a service establishment. The study also examines the three-way interaction effect of employee compliance, other-consumer compliance and perceived threat associated with COVID-19 on approach intentions. Design/methodology/approach This study uses an experimental approach with a 2 (employee safety compliance: low vs high) × 2 (other-consumer safety compliance: low vs high) × 2 (consumer perceived threat from COVID-19: low vs high) between-subjects design. Students were trained to recruit a convenience sample of 827 consumers in Qatar and data were analyzed using ordinary least squares (OLS) regression. Findings Employee safety compliance has a positive impact on the consumer’s approach intentions. Employee safety compliance has a bigger impact on approach intentions if other consumers in the service environment are also compliant with safety measures and even a greater effect when the perceived threat from COVID-19 is high. The effect of the interaction between employee and other-consumer safety compliance is significantly different under two levels of perceived threat. Practical implications To enhance approach intentions, managers should start by establishing and maintaining safety compliance among employees and then achieving compliance among consumers. Achieving compliance among employees and consumers has a positive impact on approach intentions despite the focal consumer’s perceived risk associated with COVID-19. Originality/value This is the first study to investigate how the safety compliance of employees and other consumers jointly affects consumers’ approach intentions during a global pandemic, and it is among very few attempts to manipulate dimensions of the social servicescape.


2021 ◽  
Vol 13 (24) ◽  
pp. 13564
Author(s):  
Larissa Diekmann ◽  
Claas Christian Germelmann

A considerable amount of food is discarded in canteens every day. This waste has created a countermovement, where groups of mainly students purposefully choose to eat other consumers’ plate leftovers instead of buying fresh meals. This phenomenon highlights two opposing narratives: leftovers as food waste versus leftovers as edible food resources. Using a thematic analysis, we investigated 1579 comments from German news sites and their corresponding Facebook sites related to this countermovement. Thereby, we aim to better understand what consumers associate with the consumption of other consumers’ plate leftovers. Our study demonstrates that the consumption of plate leftovers is shaped by the regulatory, normative, and cultural-cognitive system. Furthermore, associations with the consumption of plate leftovers depend on whether this food decision is perceived as a collective or individual consumer decision. From a consumer movement perspective, food leftover consumption is associated with a sense of community and food waste reduction for idealistic or environmental and social reasons. From an individual consumer behavior perspective, food leftover consumption is associated with satisfying hunger but considered a threat to health and social order. Our findings can inspire food service organizations to develop targeted interventions for plate leftover reduction.


2021 ◽  
Vol 2 (3) ◽  
pp. 567-572
Author(s):  
Bagus Andika Artha Surya ◽  
Anak Agung Sagung Laksmi Dewi ◽  
Luh Putu Suryani

In the competitive world of business, one effective way as a means of promotion is reviewing or reviewing products, which are activities carried out by consumers to give their impressions and views about a product so that it becomes a consideration for other consumers before buying the product, but there are negative impacts from this activity, namely if it is misused by irresponsible persons, what happens is that the person gives a bad image to business actors because of these activities and affects consumers who will buy the product. The purpose of this study is to analyze the sanctions that can be imposed from reviewing or reviewing a product that has copyright without permission from business actors. This study applies a normative method with a statutory approach. Data collection techniques were carried out by examining existing library materials. The sources of law used are divided into two, namely primary and secondary sources of law which are then analyzed by methods of legal interpretation, legal argumentation, and legal construction. The results of the study reveal that the activity of reviewing a product is also regulated through Article 27 paragraph (3) of Law 19 of 2016 concerning amendments to Law Number 11 of 2008 concerning information and electronic transactions aimed at protecting brands from good name numbers.


2021 ◽  
Vol 23 (3) ◽  
pp. 322
Author(s):  
Cynthia Ayu Manggarani ◽  
Shine Pintor Siolemba Patiro ◽  
Hendrian Hendrian ◽  
Tri Astuti

Marketers often apply the strategy of scarcity promotion to attract consumer attention to the company’s product. However, this strategy often increases consumer’s destructive, aggressive behaviors. A quantitative approach using the experimental method was thus conducted in this study to reveal the effect of advertisement exposure with scarcity promotion strategy on aggressive consumer response towards the product that the company offered. The results show that advertisements with a scarcity strategy expose one’s perception that other consumers are perceived as threats. This perception arises since the probability of getting the product they want will be decreased when others are running after the same product. Theoretically, this condition will elevate the tendency of aggressive consumer behavior when attaining the product. Three studies with multiple behavioral measurements conducted on STIE YKPN students show destructive responses to the scarcity promotion applied by the company


2021 ◽  
pp. 002224292110540
Author(s):  
Julian R. K. Wichmann ◽  
Nico Wiegand ◽  
Werner J. Reinartz

Digital platforms that aggregate products and services, such as Google Shopping or Amazon, have emerged as powerful intermediaries to brand offerings, challenging traditional product brands that have largely lost direct access to consumers. As a countermeasure, several long-established brands have built their own flagship platforms to resume control and foster consumer loyalty. For example, sports brands like Nike, adidas, or ASICS launched tracking and training platforms that allow for ongoing versatile interactions among participants beyond product purchase. The authors analyze these emerging platform offerings, whose potential brands struggle to exploit, and provide guidance for brands that aim to platformize their business. This guidance comprises the conceptualization of digital platforms as places of consumer crowdsourcing (i.e., consumers drawing value from platform participants such as the brand, other consumers, or third-party businesses) and crowdsending (i.e., consumers providing value to platform participants) of products, services, and content along with a well-defined framework that brands can apply to assemble different types of flagship platforms. Evaluating the consequences of crowdsourcing and crowdsending for consumer–platform relationships, the authors derive a typology of archetypical relationship states and develop a set of propositions to help offline-born product brands thrive through platformization.


2021 ◽  
Vol 4 (4) ◽  
pp. 251524592110453
Author(s):  
Eric Hehman ◽  
Sally Y. Xie

Methods in data visualization have rapidly advanced over the past decade. Although social scientists regularly need to visualize the results of their analyses, they receive little training in how to best design their visualizations. This tutorial is for individuals whose goal is to communicate patterns in data as clearly as possible to other consumers of science and is designed to be accessible to both experienced and relatively new users of R and ggplot2. In this article, we assume some basic statistical and visualization knowledge and focus on how to visualize rather than what to visualize. We distill the science and wisdom of data-visualization expertise from books, blogs, and online forum discussion threads into recommendations for social scientists looking to convey their results to other scientists. Overarching design philosophies and color decisions are discussed before giving specific examples of code in R for visualizing central tendencies, proportions, and relationships between variables.


2021 ◽  
pp. 1-13
Author(s):  
Shugang Li ◽  
Hanyu Lu ◽  
Qian Dou ◽  
Ru Wang ◽  
Zhaoxu Yu

In the social business platform, continuous marketing to consumers can fully explore the consumer purchasing potential. However, since consumers can be influenced by their social friends, their tastes often change, which resulting in the cold start problem of familiar users (CSPFU), and the traditional product recommendation methods are difficult to achieve satisfactory results because they focus on identifying the preferable new products instead of boring familiar products. Therefore, a consumer multi-stage compensation product evaluation model (CMCPEM) based on the multidimensional correlation of products and customers to identify the products that consumers may feel tired is proposed. Specifically, the multidimensional correlation indexes are firstly proposed to depict the preferences of the consumer for the target product to be identified, other consumers who have social contagion and structural equivalence relationships with the consumer and other consumers of homogeneous products. After the direct linear, non-linear and indirect fusion of these multidimensional correlation indexes, the compensation indexes (CIs) are proposed to comprehensively describe the first stage of product evaluation process of consumers. Then, J test in the non-nested model is used to screen out the non-nested CIs that consumers focus on. Finally, in the third stage, the final decision result is given by comprehensively considering CIs that consumers focus on and the indexes that represent consumers’ favorite. Experiment results on YELP data confirm the effectiveness of CMCPEM in successfully launching the continuous marketing campaign.


2021 ◽  
Vol 1 (1) ◽  
Author(s):  
YUDA YUDA

When consumers repair motorbikes at the Desa Wage workshop, many employees take the spare parts and resell them such as chains, batteries and other spare parts that can still be repaired. From the used spare parts collected without the permission of the owner of the used spare parts, the perpetrators sell them to other consumers for reuse at a lower price. The formulation of the problem in this study is how the practice of buying and selling used spare parts at the Village Workshop of Upah Subdistrict, Bendahara District, Aceh Tamiang Regency and how is the Fiqh Muamalah review of the practice of buying and selling used spare parts in the Workshop of Upah Village, Bendahara District, Aceh Tamiang Regency. This research includes field research conducted on workshop employees and consumers in Upah Village, Bendahara District, Aceh Tamiang Regency. The type of research in this research is sociological normative which is carried out by looking at the facts that occur in the field related to legal aspects in social interactions in society. Data collection methods are observation, unstructured interviews and documentation. From the results of the study, the researcher concludes that in the practice of buying and selling used spare parts, consumers are given the option when repairing vehicles, namely with new or used spare parts. used spare parts are obtained from the property of consumers where the damaged spare parts have been replaced with new ones and the damaged spare parts are taken by the employee without asking the consumer and repaired by the employee and resold. The sale and purchase of used motorcycle spare parts in the workshop of Upah Village, District Treasurer, Aceh Tamiang Regency. In terms of Fiqh muamalah, the sale and purchase of used motorcycle parts is not allowed, because the used spare parts are not the property of the employee but rather the property of the consumer. The ownership has not yet been transferred to the employee, because there is no one of the reasons for ownership.


2021 ◽  
Vol 5 (1) ◽  
pp. 101-114
Author(s):  
Septiana Novita Dewi ◽  
Aris Tri Haryanto

Abstract This research aimed to test and analyze the role of product display, security and ease of transaction decisions using Shopee's shipping services. This research was conducted in the Surakarta area. The object of this research is consumers who have transacted using the Shopee application. The population in this study were consumers who had shopped using the Shopee application who had made transactions at the end of 2019. The sample determination process was carried out based on consumer experience in using the Shopee application. Furthermore, it was ensured that the consumers who were the samples of this study met the specified criteria and were willing to fill out the questionnaire. If they were not willing and do not meet the criteria, then the consumer was skipped and then  researcher looked for other consumers who met the sample criteria. By using this technique, not all populations in this study had the same opportunities as research samples. In this study the sample was 56 respondents. This study resulted in a regression equation, it can be seen that product appearance, security and convenience have a positive effect on the decision to transact using Shopee's shipping services. The results of the t-statistical test show that product appearance, security and convenience partially have a significant effect on the decision to transact using Shopee's delivery service  Keywords: Product Display, Security and Ease, Transaction Decision.


2021 ◽  
Vol 8 (1) ◽  
pp. 28-47
Author(s):  
Nainan Nawaz ◽  
Sadaf Kashif

Purpose: The purpose of this research is to explore the sentiments of the consumer misbehavior during a discounts sale event. Design/methodology/approach: By using the sentiment analysis technique, the current research explores the sentiments of the consumers through the tweets they tweeted during a sale event.  A total number of 489 tweets are downloaded out of which 222 tweets are found to have the expression of Neutral, 170 tweets with the Positive status, and 94 tweets are found to be Negative. Findings: The findings resulted in the emergence of five simulating factors of consumer misbehavior that aroused during the event and can cause problems for the retailers as well as other consumers. These five themes are: Superabundant, shortage of checkout counters, payment and delivery, violation of corporate social responsibility, and privacy violation. Research implications: This study contributes to the better understanding of the phenomenon consumer misbehavior from the perspective of the tweeters. Originality/value: This paper is one of the first and few that explores and analyze the perspective and sentiments of tweeters about the consumer misbehavior during a sales event.


Sign in / Sign up

Export Citation Format

Share Document