Cloud Computing Service Provider Business Model Success Characteristics

In a digital arena, information technology services provision is shifting to a cloud computing ecosystem. Cloud computing is an enabler for digital transformation with cloud computing service providers central to the digital transformation of both companies and higher education. As cloud computing service providers play the role of an ‘architect' for companies as supply chain is digitised and in supporting higher education institutions striving to deliver user-focused services in the face of increasing competition, an understanding of successful characteristics of cloud computing service provider business models is of main interest for providers and may also be of value for companies and higher education institutions when selecting cloud computing service providers. Despite the importance of cloud computing service providers' business models, information systems literature has provided limited analysis on the characteristics of successful business models. As such, the chapter aims to contribute to the emerging research on characteristics of successful business models.

Assessment of Contributions of the Methodology for the Construction of a Catalog of Information Technology Services Aimed at Public Entities

Several field studies have shown low levels of implementation of this type of catalog in organizations in various countries around the world, which is accentuated in public organizations. To address this problem, the main objective of this research is to demonstrate the contribution of a methodology for the construction of a catalog of information technology services in the management of technology services aimed at public entities, which is tested and assessed in terms of its levels of contribution to the information management of technology services. The methodology used in this research was tested and evaluated by 46 IT professionals working in public organizations in Ecuador, verifying the contribution levels of the proposal in four aspects: 1) the identification of information technology services, 2) the classification of information technology services, 3) feedback from the service catalog as a transversal component, and 4) the automation of all the processes described. Favourable results were obtained regarding the proposed methodology.

Expansion of a Web-Based Platform to Support Caregivers in California Using CareNav

About one in five Americans is engaged in providing care to a family member. Caregivers (unpaid family members or friends) support older adults and persons with disability with a variety of conditions, including challenges in physical, cognitive, and mental health. In California, 4.5 million family caregivers are assisting individuals over the age of 18. The CA Department of Health Care Services funds 11 Caregiver Resource Centers (CRC) to support caregivers and, in 2019, provided support to expand information technology services through adoption of a statewide online assessment platform and client portal, CareNav™, to serve as a client record and referral tool. CareNav™ facilitates collection of consistent state-wide data that can inform program improvement and policy. This study evaluated the implementation process from the perspective of 35 CRC team members in guided focus group discussions. CRC staff identified several potential benefits to adopting CareNav™, including ease of client access and convenience, the ability to aggregate data to inform planning and policy, and a streamlined process for resource sharing. Challenges included customizing site-specific data needs, as well as concerns about equitable access to internet services. Ongoing evaluation will focus on validation and visualization of data, and translation of data into actionable information to improve quality and reach.

Perencanaan Arsitektur Teknologi Informasi Kelurahan Babau Menggunakan TOGAF ADM

Information technology architecture planning for Baubau Village using TOGAF ADM. Babau Village is a village located in Kupang Regency, East Nusa Tenggara Province. Currently, Babau Village has implemented information technology as a centre for information and administrative services. To improve the quality of service to the community, existing information technology needs to be further developed because the amount of information in the system will continue to increase along with population growth. The problem faced if information technology is not developed is a system performance problem. For further development to be more focused, research on an information technology architecture design for Babau Village. The design using TOGAF ADM is a blueprint and a roadmap for the development of advanced information technology services. The aim is that the existing business processes within the Babau Village related to information and administrative services continue to develop according to the needs of the community and the organizational management of Babau Village.Keywords: enterprise architecture planning, TOGAF, ADM, Babau VillageAbstrak. Kelurahan Babau adalah sebuah kelurahan yang terletak di Kabupaten Kupang, Provinsi Nusa Tenggara Timur. Saat ini Kelurahan Babau sudah menerapkan teknologi informasi sebagai pusat pelayanan informasi dan administrasi. Demi meningkatkan kualitas pelayanan kepada masyarakat, teknologi informasi yang ada perlu dikembangkan lebih lanjut karena jumlah informasi yang ada dalam sistem akan terus meningkat seiring pertumbuhan jumlah penduduk. Masalah yang dihadapi apabila teknologi informasi tidak dikembangkan ialah masalah kinerja sistem. Agar pengembangan tahap lanjut lebih terarah, penelitian mengenai sebuah perancangan arsitektur teknologi informasi untuk Kelurahan Babau. Perancangan yang menggunakan TOGAF ADM tersebut merupakan blueprint dan juga roadmap untuk pengembangan pelayanan teknologi informasi tahap lanjut. Tujuannya ialah proses bisnis yang ada didalam Kelurahan Babau terkait pelayanan informasi dan administrasi terus berkembang sesuai dengan kebutuhan masyarakat dan pengurus organisasi Kelurahan Babau.Kata Kunci: arsitektur teknologi informasi, TOGAF, ADM, Kelurahan Babau

National Research Computer Network of Russia as an Infrastructure and Service Platform for a Common Digital Space of Scientific Knowledge

The contribution provides general information on the architecture of the National Research Computer Network (NIKS), operated and developed by JSCC RAS on the assignment of the Ministry of Science and Higher Education of the Russian Federation since 2019. The structure of the service platform of NIKS in the context of the current state and development prospects within the framework of the project of comprehensive network modernization for 2021–2024 is presented. The opportunities provided by NIKS for enhancement of a common digital space of scientific knowledge of the country, increasing the level of accessibility, information security and network protection of its resources and services are denoted. Individual scientific services, information technology services and services for collective use functioning on the basis of the NIKS infrastructure, built, including on massively exploited technologies of federated authentication and developed in cooperation with the global research and education community are introduced and discussed. Special attention is paid to the national identity federation of Russia in the field of science and education, implemented and promising projects and services under its umbrella.

Cloud middleware and services-a systematic mapping review

Cloud computing currently plays a crucial role in the delivery of vital information technology services. A unique aspect of cloud computing is the cloud middleware and other related entities that support applications and networks. A specific field of research may be considered, particularly as regards cloud middleware and services at all levels, and thus needs analysis and paper surveys to elucidate possible study limitations. The purpose of this paper is to perform a systematic mapping for studies that capture cloud computing middleware, stacks, tools and services. The methodology adopted for this study is a systematic mapping review. The results showed that more papers on the contribution facet were published with tool, model, method and process having 18.10%, 13.79%, 6.03% and 8.62% respectively. In addition, in terms of tool, evaluation and solution research had the largest number of articles with 14.17% and 26.77% respectively. A striking feature of the systemic map is the high number of articles in solution research with respect to all aspects of the features applied in the studies. This study showed clearly that there are gaps in cloud computing middleware and delivery services that would interest researchers and industry professionals desirous of research in this area.

The impact of outsourcing information technology services on business operations

Background: Organisations outsource Information Technology (IT) services in order to keep up with the IT evolution and to remain competitive. Although the IT operations department is responsible to manage service provider service quality, they are not in a position to evaluate IT services performance because of the loss of control and capability in the IT environment.Objectives: This article investigated the impact of outsourcing in-house IT services on the performance of IT operations and how it affects the performance of the organisation.Methods: The qualitative approach was used in this research. Data was collected using structured interviews and were analysed using thematic analysis.Results: Outsourcing of IT services was found to have negative and positive impact on the organisation. Knowledge of the operating environment proved to be significant in the provision of relevant services that add value to the organisation. The results of the analysis revealed that in-house IT and the quality of IT services provided have a direct impact on the performance of the organisation.Conclusion: The study demonstrated that outsourcing IT services impacts the quality and the performance of the organisation positively and negatively. The study recommended that in-house IT and outsource service providers need to collaborate to ensure smooth service delivery, process alignment and also to equip in-house IT with skills to handle first-line support.

Extending the Role of Technology Continuance Theory and Task Technology Fit with Pre-Technology Adoption and Post-Technology Adoption Behaviors

The development in information technology has played an influential role in transforming the restaurant industry services. Therefore, this research’s main agenda is to investigate factors that motivate employees to adopt and continue using information technology services by integrating two famous information system (IS) theories, namely, task technology fit (TTF) and technology continuance theory (TCT). The extant integrative perspective model details the cause-effect relationship between technology adoption and continuance intention. The positivist paradigm forms the basis of this research design, and the approach followed is quantitative research. Using the stratified random sampling technique, the empirical data was collected from 417 restaurant industry employees in the US (United States) on a five-point Likert scale. The PLS-SEM technique was utilized to analyze data while using Smart PLS 3 because of its suitability and wider application currently in the hospitality sector. Results suggest that the recently developed integrated technology continuance research model has considerable influence on predicting pre- and post-adoption behavior with continuance intention for technology usage within the restaurant industry. All hypotheses were found significant except one for the direct association of hedonic motivation and continuance intention of technology adoption. Moreover, the results revealed that factors like perceived security & information privacy and assisting conditions were the most important factors in determining the usage of information technology with continuance intention. Unlike previous research studies that focus majorly only on issues before adoption of informational technology usage, the current focus on investigating continuance intention toward information technology usage by focusing on factors that can also boost post-adoption behavior and pre-adoption usage information technology.

Measurement of IT Risk Management Maturity Level in CEC Using IT Domain Risk Governance Framework

IT Risk Management has long been adopted and implemented in CEC. This is inseparable from the high need for reliable and trusted information technology services at CEC as a government institution that has primary task for eradicating corruption. With a good IT risk management is expected to reduce the impact if the IT risk occurs and impacted to overall business process in CEC. However, up to 15 years after the implementation of IT risk management has never been measured how the level of IT maturity risk management. In this research, Author will use the IT Risk Framework with the risk governance domain approach as a standard IT risk management framework to evaluate the implementation of IT risk management in CEC. The process of evaluating the level of IT maturity is based on the maturity model that has been defined in the IT risk framework.

The future of work: how HR drives digital transformation in the new normal

Purpose The purpose of this paper is to shed light on how organisations can leverage digital transformation by discussing the importance of having a zero-trust approach when it comes to security. This is something that is imperative, and so this paper aims to provide advice on how organisations can keep their networks and systems safe from cyberattacks and opportunistic cybercriminals. Design/methodology/approach This paper is a thought leadership piece and draws on Tata Consultancy Services (TCS’) COVID-19 Business Impact Survey, which surveys nearly 300 executives on how they are planning and managing the near and long-term impacts of the coronavirus pandemic. Those surveyed represented mostly large companies across 11 countries in North America, Europe and Asia-Pacific. Moreover, 63% of these companies had an annual revenue of over $5bn. Findings The findings from the survey revealed that most organisations lack digital capabilities, and the coronavirus pandemic is exposing these weaknesses. It found that companies with essential digital capabilities (“leaders”) have held up better during the pandemic than those without (“followers). Moreover, the survey demonstrated that there is a significant lack of clarity on how to strategically move on multiple digital fronts cost-effectively. Originality/value As TCS is a global leader in information technology services, consulting and business solutions, this paper provides value to senior business and technology leaders in organisations that hold influence over the company’s security strategies. By focussing on zero trust, this paper recommends how such leaders can rethink and reassess their business strategy to thrive in a post-pandemic world.