Hubungan Kepuasan Klien Post Natal Care Terhadap Kualitas Pelayanan Bidan Di Puskesmas

Introduction; How to reduce maternal mortality, there is a need for quality services that are needed by every client because good service can foster client confidence in services. Purpose; to determine the relationship of Post Natal Care Client Satisfaction to the quality of Midwife services. Method; analytic descriptive research with cross-sectional approach. Results; show that there is a relationship between the midwife's response to post-natal care client satisfaction and there is a relationship between the midwife's attention and post-natal care client satisfaction. Conclusion: that there is a relationship between midwifery services to postpartum mother satisfaction.

Perbandingan Metode KNN, Decision Tree, dan Naïve Bayes Terhadap Analisis Sentimen Pengguna Layanan BPJS

BPJS is really helpful because one of its goal is to provide good service for the member in terms of healthiness. But, when there’s many people using the service, then it will cause more pros and contras. Therefore, researcher will be doing sentiment analysis in the field of data mining towards bpjs users on social media Twitter as much as 1000 data that later will be filtered to be 903 data because there are some data that has been duplicated. Researchers used the KNN, Decision Tree, and Naïve Bayes methods to compare the accuracy of the three methods. Researchers used the RapidMiner version 9.7.2 tools. The results showed that the sentiment analysis of Twitter data on BPJS services using the KNN method reached an accuracy level of 95.58% with class precision for pred. negative is 45.00%, pred. positive is 0.00%, and pred. neutral is 96.83%. Then the Decision Tree method the accuracy rate reaches 96.13% with the precision class for pred. negative is 55.00%, pred. positive is 0.00%, and pred. neutral is 97.28%. And the last one is the Naïve Bayes method which achieves 89.14% accuracy with precision class for pred. negative is 16.67%, pred. positive was 1.64%, and pred. neutral is 98.40%.

Strategi Pemasaran Produk Asuransi Investasi di Indonesia

Today's Indonesian people have a high desire to protect themselves with iberinsurance and even invest while being insured. Insurance has slowly become a necessity for the community as a form of protection and investment in the medium and long term. For investment insurers, a person does not need to manage the purchased policy, it is enough to pay the initial investment premium and then everything is managed by the police issuer, so that it is convenient for the public to use it according to their needs and provisions. The purpose of this research is to find out the implementation of the marketing strategy for investment insurance products at PT AXAi Mandiri Financiali Services (Axa Mandiri) in attracting customers through analyzing the strengths, weaknesses, opportunities and threats faced and simulating premiums on investment insurance products, explaining the qualitative analysis used by the company in depth analysis. The results obtained are that the company iAxa Mandirii increases customer trust by sharpening aspects of its marketing strategy, which begins with identifying the aspects that underlie the preparation of insurance which focuses on investment, determining the brand to be more recognizable by the wider community, a strong personal team, good service, the right choice of products and quality, the right premium, Attractive product packagingii and continuous promotion are the overall strengths applied by Axa Mandiri. Keywords: strategy, marketing, insurance, investment

INVESTIGATING IMPACT OF SERVICE AND HYGIENE ON HOTEL REPUTATION DURING THE COVID -19 PANDEMIC : A PERSPECTIVE SIGNALING THEORY

<p>Providing good service to consumers by a company can create customer satisfaction. Two aspects of service quality that play a significant role, in this case, our hotel services and hotel cleanliness. To get around this, entrepreneurs engaged in this field are increasingly competitive in improving service quality, which can meet consumers' needs and desires so that they can compete and develop in competitive conditions. In this study, researchers used the variable dimensions of service quality and hotel cleanliness as The variables that are expected to explain a hotel's good and bad reputation. This study aimed to analyze the effect of hotel services and hotel cleanliness on hotel reputation. This research method is descriptive quantitative with the type of research explanation. This study's population was hotel visitors in Tangerang, with a final sample of 157 respondents selected by the non-probability sampling technique. Methods of data analysis using PLS-SEM. The research shows that the higher the hotel services application will not affect the hotel's reputation during the Covid 19 pandemic. In comparison, the higher the application of hygiene involves the hotel's importance because, during the Covid 19 pandemic, the application of CHSE is the most important in maintaining the reputation of the hotel.</p>Keywords: Hotel Service, Hygiene, Hotel Reputation

IMPACT OF COVID-19 ON EVENT INDUSTRY: EVENT AUDIENCE READINESS TOWARDS EVENT DIGITIZATION

For the event organiser, Sabah is one of the states that becomes a focal point. As Sabah is one of the most popular tourist destinations, several large events such as the Sabah Jazz Festival, Pesta Lepa-lepa, Pesta Kaamatan, Pesta Kalimaran, and other festivals have been held. However, COVID 19’s disruptive impacts have had such a significant impact on the event sector. Most of the events are getting cancelled or postponed all over the world. Over the past several months, a significant number of meetings and conferences have been redesigned as virtual events. However, the event industry needs to know the readiness of the public towards the shifting from the physical to the digital. Therefore, the objective of this research is to determine the event audience readiness for digital events. It is important for the event industry to know the readiness and a good online platform in providing a good service to their audience. A quantitative method was used to conduct this study. The main finding will see how far our communities is ready to adapt the new norm. Based on the finding it shows that event audience are willing to adopt the event digitisation, and this is due to the impact of the COVID 19pandemic which was accelerating changes in event audience behaviour. This research will benefit the event organisers and help them prepare strategic plana to cater to the audience needs.

Pengaruh Premi, Risiko, Kualitas Pelayanan Islami terhadap Minat Menjadi Nasabah Asuransi Prudential Syariah Bogor

In the current era of globalization, the insurance world in Indonesia is experiencing very sharp competition between insurance companies and makes the company the most superior. The company's competition is not except for insurance service companies. Every insurance company hopes to achieve its goals, grow every year, and achieve success. This success can come from affordable insurance premiums, minimal risk and good service quality. This study aims to see the effect of premium, risk and quality of Islamic services on interest in becoming a customer at Prudential Syariah Bogor Insurance. The method used in this study is a quantitative method. The population in this study is the Bogor Sharia Prudential Insurance customers with a sample of 80 respondents. The data analysis method used is SEM-PLS. research results show that: 1) The premium variable has a positive and significant effect on interest in becoming a customer, 2) The risk variable has a positive but not significant effect on interest in becoming a customer, 3) Islamic service quality variable has a positive and significant effect on interest in becoming a customer. For Prudential Syariah Bogor Insurance can conduct research and risk measurement for the development of insurance products so that they can offer insurance products that facilitate a wider variety of risks, the greater the public's desire to use insurance services.

Analisis Kualitas Pelayanan dalam Penerbitan Sertifikat Tanah di Badan Pertanahan Nasional Kabupaten Nagan Raya

The purpose of this study is to analyze the quality of service in the issuance of land certificates at Badan Pertanahan Nasional (BPN) Nagan Raya Regency. This research is qualitative research with a post-positivist approach. In this study the data obtained by researchers from observations, interviews, and documentation. The results of this study note that the certainty of the time and method of service in the issuance of land certificates at the BPN Nagan Raya Regency is still not done well. This is because officers still often extend the process of making land certificates, then in terms of the cost of obtaining land title certificates at the Nagan Raya BPN office, there are still many people who feel dissatisfied because there are additional costs that must be met by the community such as transportation costs for officers. Then regarding the obstacles that are often encountered by officers in terms of issuing land certificates are the frequent occurrence of disputes or disputes over land, incomplete files in the management of land certificates, boundary stakes, and lack of timeliness. Therefore, it is expected that employees at the Nagan Raya Regency BPN Office can provide accurate explanations to the community when processing land certificates both in terms of completeness of files, costs and time required by employees, so that with this the community can feel good service and comfort. and employees can carry out their duties according to the tempo that has been given to the community.

Electrodeposition and Catalytic Performance of Hydrophobic PbO2 Electrode Modified by Surfactant OP-10

A hydrophobic PbO2 electrode modified by surfactant OP-10 was prepared by electrodeposition. The electrode has good hydrophobic surface (the hydrophobic angle can reach 123°), high over point oxygen evolution (OEP) (1.60 V vs. SCE), and good service life (81 h). The electrode morphology and electrodeposition mechanism study found that the addition of OP-10 can help to build a dense PbO2 electrode surface, reduce the occurrence of side reactions, and promote the positive deposition of PbO2. As much as 30 mg L-1 of methylene blue, as the simulated pollutant, could be degraded in 80 min under conditions of 50 mA cm-2, initial pH = 7, and a concentration of supporting electrolyte of 0.15 mol L-1, which could be easily reached. Moreover, a practical dye wastewater was employed, proving the OP-10 modified PbO2 electrode is suitable for industrial applications, where the COD of dye wastewater can be reduced from 330 to 4 mg L-1 in 120 min.

EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION PT. MAYBANK INDONESIA FINANCE JAKARTA BRANCH

This study discusses the effect of service quality on customer loyalty mediated by customer satisfaction at PT. Maybank Indonesia Finance Jakarta Branch. This research was conducted by using purposive sampling. Data analysis using Smart PLS analysis. The results of the analysis conclude that service quality does not affect customer loyalty. So it can be said, good service quality may not necessarily make the customer loyal to PT. Maybank Indonesia Finance because there are still several factors that can make customers loyal. Service quality has a positive and significant effect on customer satisfaction. So it can be said, good service quality will increase customer satisfaction with PT. Maybank Indonesia Finance. Customer Satisfaction has a positive and significant influence on Customer Loyalty. So it can be said, increasing customer satisfaction will make customers more loyal to PT. Maybank Indonesia Finance. Customer satisfaction can mediate the effect of service quality on customer loyalty. So it can be said, if the quality of service provided is getting better, it will form high customer satisfaction in the minds of customers, then this will further increase customer loyalty at PT. Maybank Indonesia Finance.