The TL;DR Charter: Speculatively Demystifying Privacy Policy Documents and Terms Agreements

Privacy policy and term agreement documents are considered the gateway for software adoption and use. The documents provide a means for the provider to outline expectations of the software use, and also provide an often-separate document outlining how user data is collected, stored, and used--including if it is shared with other parties. A user agreeing with the terms, assumes that they have a full understanding the terms of the agreement and have provided consent. Often however, users do not read the documents because they are long and full of legalistic and inconsistent language, are regularly amended, and may not disclose all the details on what is done to the user data. Enforcing compliance and ensuring user consent have been persistent challenges to policy makers and privacy researchers. This design fiction puts forward an alternate reality and presents a policy-based approach to fording the consent gap with the TL;DR Charter: an agreement governing the parties involved by harnessing the power of formal governments, industry, and other stakeholders, and taking users expectation of privacy into account. The Charter allows us as researchers to examine the implications on trust, decision-making, consent, accountability and the impact of future technologies.

Editorial Introduction - GROUP 2022 Second Wave

For over a quarter century, GROUP has offered a premier yet intimate and welcoming venue for agenda-setting, diverse research. Although the traditional focus of the conference is on supporting group work, it has expanded to include research from computer-supported cooperative work, sociotechnical studies, practice-centered computing, human-computer interaction, computersupported collaborative learning, participatory technology design, and other related areas. The work presented in this issue embodies that interdisciplinary ethos. Papers in this issue cover a wide range topics, from human-AI collaboration, to collaboration in virtual reality, to perceptions of privacy and security, to the myriad impacts of the COVID-19 pandemic. The application domains are similarly wide ranging, from health data, to civic engagement, to educational settings, to government provision of social services. Similar to the 2021 issue, this issue also continues the tradition of design fiction at GROUP. This issue of PACM:HCI brings you papers from the planned 2022 ACMConference on Supporting Group Work (GROUP 2022). Typically, the GROUP conference occurs every two years. However, research developments do not necessarily follow conference deadline cycles. Thus, the GROUP conference offers authors the opportunity to submit to multiple waves. The first wave of papers for this conference were published in July 2021 in Volume 5 of PACM:HCI, and papers from this current issue were first submitted in May 2021. Both of these sets of papers published as part of the planned GROUP 2022 conference were authored and reviewed during the COVID-19 pandemic. These papers represent commendable volumes of hard work and resilience, not just from the authors, but also from the reviewers, the program committee, and the conference organizers. Additionally, the pandemic forced a major change to the conference at which these papers will be presented.

Characterizing Work-Life for Information Work on Mars

We present a design fiction, which is set in the near future as significant Mars habitation begins. Our goal in creating this fiction is to address current work-life issues on Earth and Mars in the future. With shelter-in-place measures, established norms of productivity and relaxation have been shaken. The fiction creates an opportunity to explore boundaries between work and life, which are changing with shelter-in-place and will continue to change. Our work includes two primary artifacts: (1) a propaganda recruitment poster and (2) a fictional narrative account. The former paints the work-life on Mars as heroic, fulfilling, and fun. The latter provides a contrast that depicts the lived experience of early Mars inhabitants. Our statement draws from our design fiction in order to reflect on the structure of work, stress identification and management, family and work-family communication, and the role of automation.

Kiro

Soon, voice assistants might be able to engage in fully-fledged social conversations with people, rather than merely providing a voice-operated interface to functionality and data. So far, not much is known about designing such "social" voice assistants and the potential social experiences, which could and should emerge in everyday situations. In the present paper, we created a design fiction to explore a sophisticated social voice assistant in the context of the car. Based on models from psychology and psychotherapy, we designed the fictional "virtual passenger" Kiro. We created a website for Kiro (http://www.heykiro.com/), distributed it, and collected responses in various ways (e.g., comments). We further ran a market research-type focus group. In general, we found people to accept Kiro as a conversation partner but not as a replacement for human-human conversations. We suggest designing social voice assistants in a way to enable novel types of socially fulfilling, yet distinct human-machine conversations.

Dimension-Based Interactions with Virtual Assistants: A Co-Design Project with Design Fictions

This study presents a co-design project that invites participants with little or no background in artificial intelligence (AI) and machine learning (ML) to design their ideal virtual assistants (VAs) for everyday (/daily) use. VAs are differently designed and function when integrated into people’s daily lives (e.g., voice-controlled VAs are designed to blend in based on their natural qualities). To further understand users’ ideas of their ideal VA designs, participants were invited to generate designs of personal VAs. However, end users may have unrealistic expectations of future technologies. Therefore, design fiction was adopted as a method of guiding the participants’ image of the future and carefully managing their realistic, as well as unrealistic, expectations of future technologies. The result suggests the need for a human–AI relationship based on controls with various dimensions (e.g., vocalness degree and autonomy level) instead of specific features. The design insights are discussed in detail. Additionally, the co-design process offers insights into how users can participate in AI/ML designs.

The deep, sometimes wild, subjectivities of practice…

In recent decades, there has been considerable interdisciplinary debate around the theories of scenography, but less so around the practices of scenography. This article revisits scenography to reposition it as a contemporary design discipline, with a reminder that its history is embedded in the traditions of art theory and philosophy. Using Isabelle Stengers’ ‘Introductory notes on an ecology of practices’ as an opportunity to rethink the practice of scenography, a project is revisited, under the rubric ‘design fiction’. This project ‘Burying the Narrative’ is presented as a source of conceptual and theoretical encounter as several objects are buried under the ground. This was a tactic to deliberately disassociate scenography from traditional conventions and methodologies. Design practice is considered an integral part of the ecosystem of theatre and performance, and certainly in the early stages of a project, clever manoeuvres give rise to creative speculations.

in participatory design processes for civic sense-making

Participatory design (PD) has been considerably broadening the gaze of the design discipline. This produced a huge impact on design processes, boosting the academic dialogue and engaging institutions as well as diverse forms of publics in give together form to the public sphere. Participatory processes can play an important role in reframing issues and reconfiguring behaviours in the common realm, opening the social imagination to boost citizenship awareness. In this paper, the authors investigate the potential role of narratives for PD activities as a key to interpret the cultural heritage and the social ecosystem of an urban settlement. They do so by supporting the development of a diffused capability of envisioning both a better present as well as a better future with and for citizens, leveraging design’s down-to-earth capacity to foresee possibilities for change. The potential of narratives for PD practices is investigated here by means of a situated and cross-disciplinary research project for the city of Ivrea (Italy), which served both to contextualise new ideas as well as to develop new techniques, pursuing the hybridisation of PD processes with storytelling and design fiction, and developing tools borrowed from science fiction, spatial design and narratology.

Exploring Peoples' Perception of Autonomy and Reactance in Everyday AI Interactions

Applications using Artificial Intelligence (AI) have become commonplace and embedded in our daily lives. Much of our communication has transitioned from human–human interaction to human–technology or technology-mediated interaction. As technology is handed over control and streamlines choices and decision-making in different contexts, people are increasingly concerned about a potential threat to their autonomy. In this paper, we explore autonomy perception when interacting with AI-based applications in everyday contexts using a design fiction-based survey with 328 participants. We probed if providing users with explanations on “why” an application made certain choices or decisions influenced their perception of autonomy or reactance regarding the interaction with the applications. We also looked at changes in perception when users are aware of AI's presence in an application. In the social media context, we found that people perceived a greater reactance and lower sense of autonomy perhaps owing to the personal and identity-sensitive nature of the application context. Providing explanations on “why” in the navigation context, contributed to enhancing their autonomy perception, and reducing reactance since it influenced the users' subsequent actions based on the recommendation. We discuss our findings and the implications it has for the future development of everyday AI applications that respect human autonomy.

Personal Narratives in Technology Design: The Value of Sharing Older Adults’ Stories in the Design of Social Robots

The storytelling lens in human-computer interaction has primarily focused on personas, design fiction, and other stories crafted by designers, yet informal personal narratives from everyday people have not been considered meaningful data, such as storytelling from older adults. Storytelling may provide a clear path to conceptualize how technologies such as social robots can support the lives of older or disabled individuals. To explore this, we engaged 28 older adults in a year-long co-design process, examining informal stories told by older adults as a means of generating and expressing technology ideas and needs. This paper presents an analysis of participants’ stories around their prior experience with technology, stories shaped by social context, and speculative scenarios for the future of social robots. From this analysis, we present suggestions for social robot design, considerations of older adults’ values around technology design, and promotion of participant stories as sources for design knowledge and shifting perspectives of older adults and technology.