Burnout among staff on specialized eating disorder units in Norway

Objective Burnout is commonly associated with low workplace wellbeing. Patients with eating disorders are frequently referred to as a particularly challenging group to treat. It is therefore important to study healthcare providers´ workplace wellbeing in settings which treat eating disorders. The aims of the current study were to (a) measure burnout among healthcare providers working on specialized eating disorder units in Norway, and (b) explore factors predicting burnout. Methods 186 participants from 11 specialized eating disorder units in Norway completed an online survey including the Mashlach Burnout Inventory, and eating disorder-specific factors related to burnout, job satisfaction, work environment, emotional dissonance and stress. Multiple regression analysis was used to identify predictors of burnout. Results Overall, low levels of burnout were found among the participants. Eating disorder-specific factors and emotional dissonance predicted the three central aspects of burnout, namely, emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment. Conclusions Findings suggest a relatively low level of burnout across age, gender, and professional categories working at specialized eating disorder units, contrary to commonly-held assumptions pertaining to the challenges involved in treating individuals with eating disorders.

Managing role expectations and emotions in encounters with extremism: Norwegian social workers’ experiences

To prevent radicalisation and violent extremism, many European countries have adopted a multiagency approach, consisting of both police, teachers and social workers. Such strategies have caused concern for a securitization of social policy and stigmatization of vulnerable groups. This study aims at gaining insight into how Norwegian social workers involved in prevention work against violent extremism experience and manage role conflicts and emotions during interaction with their clients. This article presents findings from 17 individual and two focus group interviews which indicate that social workers experience emotional strain caused by role conflicts and emotional dissonance within a securitized field of social work. To handle these challenges, social workers apply a dynamic combination of surface and deep acting strategies, at both the reactive and proactive level, such as ‘Keeping a brave face’, ‘Character acting’ and ‘Adopting the client’s perspective’. Our findings contribute to expanding both the empirical and conceptual understanding of emotion management at work, and provides a novel insight into how prevention work against violent extremism is perceived by social workers. Also, in a field influenced by security rhetoric, our study gives encouraging new knowledge about how social workers can resist falling into oppressive and controlling practices by seeking to engage with and understand their clients’ human side, and relate this to their own lives.

Correlates of Domestic Violence against Men: Qualitative insights from Kenya

This study investigated the drivers of domestic violence against men in Kirinyaga County, Kenya. It utilised a qualitative research design, and 30 victimised men were interviewed between March and May 2018. Supplementary data were gathered from key informants and secondary sources. The study was guided by the social learning theory and field data were subjected to thematic and content analysis. Ethical considerations were adhered to throughout the study. Findings revealed that perpetrator-related and victim-related characteristics were the main triggers of domestic violence against men. These included the desire of women to dominate; emotional dissonance; peer influence; men’s infidelity, drunkenness, and failure to shoulder family responsibilities. The study suggests an urgent need to increase awareness and develop innovative strategies to prevent and respond to domestic violence.

Managing Ambivalent Emotions in Family Businesses: Governance Mechanisms for the Family, Business, and Ownership Systems

Members of business families experience ambivalent emotions that stem from paradoxical tensions inherent to family business, namely the overlapping of three systems: the family, the firm, and ownership. In this essay, we shed light on how governance mechanisms can frame the different roles a family member can play in the family, business, and ownership systems, making role conflict and the subsequent emotional ambivalence a source of creativity rather than of emotional dissonance. These governance mechanisms may also contribute to reducing risks for interpersonal conflict as well as provide rules for conflict resolution. Building on the typology distinguishing among Enmeshed Family Business (EFB), Balanced Family Business (BFB), and Disengaged Family Business (DFB), we suggest governance mechanisms to support emotion management within each archetype at the individual, family and firm levels.

Conflict Dynamics and Emotional Dissonance during the Family Business Succession Process: Evidence from the Tunisian Context

This article aims to understand how emerging conflicts evolve and generate negative emotions during family firms’ succession process. Relying on previous research on emotional dissonance and conflict, we conduct a single longitudinal case study by interviewing the successor, the predecessor, and other family members in a family firm in the Tunisian context. The results show that emotional dissonance plays a critical role in conflict escalation between successors and predecessors. Family systems and cultural factors explain challenges in managing emotions; however, emotions associated with family events can facilitate the evolution of the succession process by resolving conflict. This study thus reveals how and why emotions and conflicts arise during the succession process.

Effect of a Protestant Work Ethic on Burnout: Mediating Effect of Emotional Dissonance and Moderated Mediating Effect of Negative Emotion Regulation

This study examined the effect of the Protestant work ethic on burnout using a sample of 259 South Korean workers from a manufacturing firm. We also investigated the mediating role of emotional dissonance on this effect and addressed the moderating and moderated mediating roles of negative emotion regulation on the relationship between Protestant work ethic and emotional dissonance. Our empirical results indicated a significant direct negative effect of the Protestant work ethic on burnout, but there was no evidence of an indirect relationship between these. Results also found that negative emotion regulation changed the relationship between Protestant work ethic and emotional dissonance. In addition, negative emotion regulation changed the mediating role of emotional dissonance in the relationship between Protestant work ethic and burnout. The study is meaningful in that it grasped the importance of value as a major factor in job burnout, and it finally confirmed the antecedents of Koreans’ diligence.

INFLUENCE OF EMOTIONAL INTELLIGENCE ON EMOTIONAL DISSONANCE AND INNOVATIVE WORK BEHAVIOR

Purpose of the study: This study aims to examine the effect of emotional intelligence on emotional dissonance and innovative work behavior by collecting data from the employees working in higher education institutions of KP, Pakistan. Methodology: The study is cross-sectional which ensured a methodological approached to analyze the data to chase the answers to research questions by applying statistical procedures to conclude the study systematically. Main findings: The results are significant which offer sufficient information in concluding the study by offering recommendations to policymakers and management of higher education institutions along with some suggestions to future researchers. Application of the study: The results of this study might be helpful for the management of higher education institutions in revisiting their policies regarding the effective implementation of different measured concerning the research issues under consideration to provide a better solution in a tailor-made format. Novelty/ Originality of the study: The study is significant in providing new findings, new knowledge, and new techniques about existing realities to the existing database of knowledge about the application of emotional intelligence, emotional dissonance, and innovative work behavior in higher educational institutions.

Emotional Dissonance Among Frontline Hospitality Employees: An Exploratory Study Examining Habituation Theory Using fMRI

The purpose of this exploratory study is to analyze the emotional dissonance among frontline hospitality employees, based on the habituation theory, by examining the responses of brain regions of interest to customers’ incivility. A survey and functional magnetic resonance imaging (fMRI)—measuring brain responsiveness—data were collected to compare the life/occupational stress between the frontline hospitality (i.e., customer interacting jobs) and nonhospitality (i.e., minimal or no customer interaction) employees and analyze the responses of brain regions of interest. Although the data from the survey suggested no significant difference between the two groups of employees, the fMRI analysis found significant habituation of the brain regions of interest among the frontline hospitality employees. The analysis outcomes confirm habituation theory and suggest managerial implications such as managing stress or burnout from emotional dissonance and improving employee welfare/fitness to relieve stress from emotional dissonance. The findings suggest the call for more in-depth analysis regarding emotional dissonance.