Optimal Management of the Public and Patients by Pharmacists in the Era of COVID-19: An Evidence-Based Review and Practical Recommendations

Purpose: Currently, managing the public and patients during the COVID-19 pandemic is constituting a health care challenge worldwide. Patient-oriented management is of crucial importance to promote emergency preparedness and response. This study aims to formulate an integrated pharmacist management strategy of the public and patients and to provide evidence-based and practical references.Methods: Evidence-based review and practical analysis were utilized. First, PubMed, EMBASE and Chinese database were searched. Studies about patient management in major public health emergencies were included. Second, the Chinese experience of patient management was analyzed and identified. Finally, combining evidence-based and practical analysis, the pharmacist management strategy of the public and patients was researched and summarized.Results: Regarding the home quarantine period, pharmacist management services should include medication guidance, guidance on risk monitoring, sanitation measures education, health management guidance and psychological support. Regarding the outpatient visit period, pharmacists should participate in the control of in-hospital infections and provide physician-pharmacist joint clinic services, pharmacy clinic services, medication therapy management, medication consultation services, drug supply guarantee and drug dispensing services. Regarding the hospitalization period, pharmacist management services should include monitoring and evaluating the safety and efficacy of medications, providing strengthened care for special populations and other pharmaceutical care. For non-hospitalized or discharged patients, pharmacist management services should include formulating medication materials and establishing pharmacy management files for discharged patients.Conclusion: An evidence-based, patient-centered and entire-process-integrated pharmacist management strategy of the public and patients is established, which remedies the gaps in the existing patient management and can be implemented to support pharmacists' contributions to COVID-19 pandemic control.

INFLUENCE OF EMPLOYEE COMPETENCE AND WORK ENVIRONMENT ON THE QUALITY OF FIRE MANAGEMENT SERVICES WITH AHP METHOD

The purpose of this study is to find out the influence of employee competence and the work environment on the quality of fire management services in the South Jakarta Administrative City Fire and Rescue Service Tribe. The method used is a quantitative method through the dissemination of questionnaires, with a population of 473 people or respondents and the sample is 83 people using SPSS Version 23 for windows with the aim to facilitate and ensure the calculation and processing of data has been done correctly.

Security Threat Management in Prison: Revalidation and Revision of the Inmate Risk Assessment for Segregation Placement

Prison officials often rely on restrictive housing to promote institutional safety and security. However, a growing body of research indicates this type of confinement has little impact on inmate behavior or institutional order. An alternative approach involves providing the most dangerous and disruptive inmates with increased case management services and other proactive programmatic opportunities. The success of this strategy requires an ability to prospectively and accurately identify the most problematic inmates. The results of this study indicate that Risk Assessment for Segregation Placement (RASP) and its revised Oregon version (RASP-OR) are valid predictors of segregation placement and institutional misconduct. The policy implications of these findings are discussed.

Profiling of Universitas Ciputra Surabaya Student Satisfaction with Property Management Services

Increasing competition in service quality, universities must be responsive in providing services to students, because student satisfaction is the top priority for highest education. This study aims to see how much the average level of respondents to the quality of Universitas Ciputra Surabaya Property Management services. Measurements were made using the servqual instrument, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The analysis used in this research is descriptive statistics. The population in this study were active students at Universitas Ciputra Surabaya with a sample size of 186 people. Based on the results of the analysis that has been carried out, it is known that the level of satisfaction of the respondents with an overall average value is 3.97. And of the five factors used, only the Assurance factor gets an average score above 4, while the other four factors get an average score below 4 in the order Tangibles, Reliability, Responsiveness and Empathy as the factors with the lowest level of satisfaction.