Digital Business Strategies

This chapter discusses digital strategies that can be used in business contexts. The chapter begins by discussing different enterprise configurations that can be used with computerization. The chapter then provides an overview of enterprise IT services. Next, key indicators of sustainable performance for IT services are analyzed using the balanced score card perspective. The chapter then puts forth a four-part IT management planning model. Next, a strategic model is put forth for integrating business systems, applications, and infrastructure. The chapter then discusses how to align digital and business strategies, and it analyzes the structure of the digital aims and strategies of business. The chapter concludes by applying these concepts to examples.

Measurement Of Company Performance With Approach Balanced Score Study Case: Regional Drinking Water Company

Performance is a process carried out in achieving a result for each company or organization in the stage of providing services or products to customers within a certain period of time in accordance with their duties and functions. This study aims to conduct and see the overall organizational picture of the performance assessment of the Regional Water Company (PDAM) of Sungai Penuh Jambi City using the Balanced Score Card approach. viewed from four perspectives, namely: financial perspective, customer perspective, internal business perspective, and learning and growth perspective. From the results of the research on the Performance Measurement of Regional Drinking Water Companies (PDAM) of Sungai Penuh Jambi City using the Balanced Scorecard approach from a financial perspective through the current ratio, profit margin, operation ratio, return on investment, it shows that the company's financial performance is in good condition despite a decline in sales in 2019 For performance measurement based on customer perspective from customer acquisition, customer retention, customer satisfaction, customer satisfaction can be said to be good, although customer satisfaction that the Regional Drinking Water Company (PDAM) of Sungai Penuh Jambi City in 2020 can be said to be not good. Furthermore, the correlation/correlation of performance based on the perspective of internal business processes on the motivation variable, power alignment, has an influence level of 50.9% with a significance level of <5% or 0%, but for training it has a significance level. below 5% or equal to 0%. The performance based on the learning and growth perspective on employee satisfaction, employee retention, productivity, contributes positively to the company's economic improvement.

Measuring the Performance Efficiency of State Bank of India and HDFC Bank using Balanced Score Card

<p>The research article presents performance analysis of the State Bank of India Ltd and the HDFC Bank Ltd using Balanced Score Card (BSC) developed by Robert Kaplan and David Norton. It attempts an analysis to develop a deep understanding of the concept of BSC as a tool for strategy mapping and measurement of performance of a public sector bank and a private sector bank as mentioned elsewhere. BSC is a performance evaluation system not only based upon financial parameters, but also on non-financial aspects like customer indicators, internal business processes and employee learning and growth. Actual performance data from years 2009 to 2019 and business indicators of the year 2020 of the Banks are used for this purpose. The BSC model was developed to address the problems and limitations of relying only on financial measures for strategy formulation and measuring organizational performance. The study revealed that Gross NPA of SBI has increased while that of HDFC Bank has reduced during the period of study. Obviously the ROA is also better for HDFC Bank compared to that of SBI. It is inferred that HDFC Bank has garnered more net profit than SBI during the period of study. HDFC Bank has shown better performance compared to SBI according to the current study. The implication of the study is that both the banks have to visit all the areas of their business to ensure growth in financial performance, better customer service, efficient internal processes and higher learning and growth in the future years. This could ensure better profit management and risk management.</p>

Etude exploratoire de l’impact de l'approche processus sur la performance : Cas des entreprises marocaines

La question de l’évaluation de l’impact de l’approche processus sur la performance constitue un domaine d’investigation non encore bien exploré au Maroc. Du point de vue académique, il s’agit d’approfondir les investigations afin d’enrichir les études antérieures portant sur la problématique de l’approche processus et la performance des organisations. Du point de vue management, il s’agit de satisfaire un besoin des entreprises en apportant des éléments de réponses à la question de contribution de l’approche processus à l’amélioration de la performance. En se basant sur le modèle « Business Process Management Maturity » et « Balanced Score Card », une étude qualitative exploratoire a été menée avec dix-sept professionnels (dont trois experts) opérants dans des secteurs d’activités différents, afin de comprendre la possibilité d’application de la recherche notamment l’existence et les insuffisances des construits sur le terrain. Cette étude exploratoire nous a permis d’examiner les facteurs clés de succès de l’approche processus et leur impact sur la performance de l’entreprise marocaine en proposant à la fin un modèle de recherche reliant l’approche processus et la performance. Cette recherche s’est confrontée, néanmoins, à des limites liées à l’étroitesse de l’échantillon et à l’impossibilité d’accéder aux données. Cette étude ouvre de nouvelles perspectives en termes de recherche comme le test du modèle proposé dans divers secteurs afin d’avoir une validité externe. The evaluation of the impact of the process approach on performance is an area of investigation that has not yet been well explored in Morocco. From an academic point of view, it is a question of deepening the investigations in order to enrich previous studies on the problems of the process approach and the performance of organizations. From a management point of view, it is about satisfying a business need by providing some answers to the question on how the process approach contributes to improving performance. Based on the “Business Process Management Maturity” and “Balanced Score Card” model, an exploratory qualitative study was carried out with seventeen professionals (including three experts) operating in different business sectors. This is aimed at understanding the possible application of research and, in particular, the existence and the inadequacies of constructions in the field. This exploratory study help to examine the key success factors of the process approach and their impact on Moroccan company performance by proposing at the end a research model a correlation between the process approach and performance. This research, however, faced limitations related to the small size of the sample and the inability to access the data. This study opens up new perspectives in terms of research such as testing the proposed model in various sectors to obtain external validity.

Applied of Balanced Scorecard (BSC) Approach with Determination and Weighting of Key Performance Indicator (KPI) for Employee Performance Measurement

The many types of production of goods in a company spearhead the progress of this company in industrial competition in Indonesia, the variety of types of products and large production capacity makes this company need a large number of employees to balance the variety and production capacity. This large number of employees creates its own problems, one of the problems is employee performance appraisal, employee performance appraisal in this company is only centered on the highest supervisor's consideration in one section. From that problem, the researcher wants to solve the problem using the Balanced Score Card (BSC) method by using the determination and weighting of Key Performance Indicators (KPI). The final result of the research conducted at PT Alam Jaya Primanusa in May 2018 the results of the following employee achievement grades and categories: Average material value: 76.65 Fair category, Operator's average value: 85.51 Good category, Average value - Selector section average: 89.79 Good category, Packer section average value: 94.98 Good category, Values ​​in each of these sections become the basis for calculations for all injection division production, so conclusions are drawn for the final value and achievement category of all injection division production the value of 83.37 in the Fair category.

Balanced Score Card (BSC) dan Kembalian Pendidikan

This study aims to analyze the balanced score card model in realizing quality schools, starting from strategies, implementation roadmaps, to measuring the success of quality schools. The research method used is an exploratory study to formulate the BSC concept in high school quality management. As a result, the strategy to improve the quality of education in high school starts from the formulation of the school's vision and mission, analysis of the internal and external environment with a SWOT analysis approach and BSC-based which produces information strengths, weaknesses, opportunities, and threats for high school. SMA targets and strategies are implemented properly so that the high school targets are in accordance with the vision and mission and the established strategies have been implemented properly according to the needs of the community. To ensure sustainable quality, the formulation of strategic management needs to be adapted to the dynamics of the development of the internal and external environment of the school concerned..

Balanced Score Card (BSC) dan Kembalian Pendidikan

This study aims to analyze the balanced score card model in realizing quality schools, starting from strategies, implementation roadmaps, to measuring the success of quality schools. The research method used is an exploratory study to formulate the BSC concept in high school quality management. As a result, the strategy to improve the quality of education in high school starts from the formulation of the school's vision and mission, analysis of the internal and external environment with a SWOT analysis approach and BSC-based which produces information strengths, weaknesses, opportunities, and threats for high school. SMA targets and strategies are implemented properly so that the high school targets are in accordance with the vision and mission and the established strategies have been implemented properly according to the needs of the community. To ensure sustainable quality, the formulation of strategic management needs to be adapted to the dynamics of the development of the internal and external environment of the school concerned..