An Evaluation of the Relationship Between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry

Human resource (HR) practices have been recognised as a key function in enhancing organisational productivity and competitive advantage. It has been noted that most studies that are based on the relationship between HR practices and performance indicators (e.g., service quality) in hotels hide an important element that tells hoteliers which factors to concentrate on in cases of poor performance. Our study aimed to examine the influence of HR practices on service quality in the Canadian hotel industry. This study seeks to investigate how HR practices (recruitment and selection, training, rewards and incentives, and internal career opportunities) help to improve the service quality. We used a qualitative method by establishing three sets of semi-structured interviews to obtain data from the top to the bottom of the hierarchy within hotels. We found that HR practices help in delivering high service quality. A key contribution of this study that it offers a workable definition of service quality and then a robust model for the relationship between HR practices and service quality that contributes to enhance knowledge of the causal relationship between them. In addition, our study contributes by identifying which HR practices a hotel could adopt to gain a service quality advantage in the marketplace. The data gathered for the proposed study may limit the findings' applicability to independent hotels that are not affiliated with international hotel chains. However, because of the low number of empirical research and the need to get a deeper knowledge of the link between HR practices and service quality, generalisation of the findings from the current descriptive-qualitative study is not a concern. Further research may include some control and context variables (e.g., hotel ownership type, position level, gender) that we did not include in this investigation. In addition, in the future, we recommend using mixed method (quantitative and qualitative) in order to come up with more generalisable results.

Provider perspectives on the acceptability and tolerability of dolutegravir-based anti-retroviral therapy after national roll-out in Uganda: a qualitative study

Background The World Health Organization recommends dolutegravir (DTG) as the for first-line and second-line antiretroviral therapy (ART) worldwide. However, little is known about the acceptability and tolerability of DTG-based ART at routine points-of-care in Uganda. We set out to explore the perceptions of clinicians in ART clinics regarding the acceptability and tolerability of DTG-based ART since national roll-out in March 2018 in Uganda. Methods We adopted a qualitative exploratory design involving 49 participants. Between September 2020 and February 2021, we conducted 22 in-depth interviews with clinicians in the ART clinics of 12 purposively selected health facilities across Uganda. The selection of study sites ensured diversity in facility ownership-type (public/private), level of service delivery (tertiary/secondary/primary) and the four major geographic sub-regions of Uganda. We conducted three focus group discussions with 27 clinicians in the participating facilities. Data were analyzed by thematic approach. Results Clinicians in ART clinics acknowledged that DTG-based ART is well tolerated by the majority of their patients who appreciate the reduced pill burden, perceived less side effects and superior viral load suppression. However, they reported that a number of their patients experience adverse drug reactions (ADRs) after being transitioned to DTG. Hyperglycemia is, by far, the most commonly reported suspected ADR associated with DTG-based regimens and was cited in all but two participating facilities. Insomnia, weight gain and reduced libido are among the other frequently cited suspected ADRs. In addition, clinicians in ART clinics perceived some of the suspected ADRs as resulting from drug interactions between dolutegravir and isoniazid. Weak diagnostic capacities and shortage of associated commodities (e.g. glucometers and test kits) were reported as impediments to understanding the full extent of ADRs associated DTG-based ART. Conclusion While DTG-based regimens were perceived by clinicians in ART clinics to be well tolerated by the majority of their patients, they also reported that a number of patients experience suspected ADRs key among which were hyperglycemia, insomnia and reduced libido. Based on the perspectives of clinicians, we recommend that future studies examine the prevalence of dolutegravir-induced hyperglycemia in patients in Uganda.

Higher Star, Better Performance in US Nursing Homes during the Covid-19 Pandemic ?

The Covid-19 pandemic has brought terrible difficulties to nursing homes, as they were locations with the highest number of confirmed Covid-19 cases and deaths in the US. The Centers for Medicare & Medicaid Services (CMS) applies the Five-Star Quality Ratings to indicate the quality of care in nursing homes based on health inspection survey, staffing, and resident outcome. Studies to date have contradictory findings regarding the relationship between nursing home reported Quality Ratings and Covid-19 cases and deaths based on US regional data. The purpose of this study is to examine whether nursing homes’ Quality Ratings were related to the total number of resident Covid-19 cases and deaths at the US National level. The study examined US nursing homes (N=13,494) linked with CMS Nursing Home Compare data and Covid-19 Nursing Home data. Using multiple linear regression analyses, results showed nursing home Quality Ratings were significantly associated with Covid-19 residents’ cases and deaths controlling for ownership type, size, occupation rate, and years of operation (p<.001; p<.001). Five-star nursing homes were less likely to have Covid-19 cases and deaths. Further, comparing lower Star Ratings nursing homes, 1-Star nursing homes showed no significant difference to 2-Star and 3-Star nursing homes when examining Covid-19 cases and deaths. Overall, the Five-Star Quality Ratings is a useful measure when investigating nursing homes’ performance during the Covid-19 pandemic. Future policymakers and administrators should also focus on nursing homes with lower star ratings when improving the quality of nursing homes, particularly with regard to resident health.

An understanding of Nigerian television mobile news applications and associate news locations

Mobile applications are already part of the contemporary news experience, which increasingly includes the convergent mobile application news content of conventional media, such as television stations. Impressively, the experience of such convergences has spread to include developing nations, including Nigeria. However, despite the enormous digital device and media penetrations in the country, little research has been done in order to understand the nature of such television stations’ mobile application news. With regards to the foregoing, and the importance of associated news locations, this content analysis research has been conducted and has found serious correlation between ownership type and television application news content. While Africa is the dominant proximate news locations of the prominent Nigerian television mobile application news studied, the news spread categories are largely similar across all mobile application news content.

On the Interplay of Ownership Patterns, Biodiversity, and Conservation in Past and Present Temperate Forest Landscapes of Europe and North America

Purpose of Review Ownership patterns and the associated management characteristics are related to forest structures, biodiversity patterns, and their conservation worldwide. A literature review on this topic is missing so far. We fill this gap with an emphasis on the temperate forests of Europe and North America. Mixed-ownership landscapes are the special focus of the analysis. In a first step, historical effects of ownership patterns on forest structure and biodiversity are elucidated. Second, connections between present-time forest ownership patterns and both forest structural and biodiversity patterns are analyzed. Finally, implications for integrative conservation management are evaluated with a special focus on mixed-ownership forest landscapes. Recent Findings Close linkages between ownership type-specific forest management and particular forest structural and biodiversity patterns are identified for past and current forest landscapes. Both in Europe and North America, publicly and privately owned forests show comparable lines of historical development but with a time shift. Forest reserves and ancient woodland with long ecological continuity appear to be mainly connected with public ownership. A high diversity of management approaches and cultural landscape habitats is characteristic of non-industrial small private forests. In mixed-ownership landscapes, a more diverse mosaic of habitats has developed than in mono-ownership landscapes. Summary We conclude that cross-boundary ecosystem management is crucial for effective conservation in present-day mixed-ownership landscapes. Integrative forest management that considers biodiversity and social-ecological aspects across ownerships is indispensable. We present a framework of implications for conservation management in mixed-ownership forest landscapes that build on each other and may enhance cross-boundary ecosystem management.

Corporate governance and innovation investment in publicly listed firms: the moderating effect of ownership type and legal jurisdiction

PurposeThe paper aims to examine the effect of corporate governance (CG) on innovation investment, with consideration of ownership types and legal jurisdictions.Design/methodology/approachThe authors' empirical analysis is based on a sample of publicly listed family businesses (FBs) from the top-500-list that matched worldwide with non-family counterparts from 2009 to 2018. The study uses a holistic measure of CG to mitigate the conflicting impact of individual CG components found in prior studies. This measure is applied to examine the moderating role of firm ownership type and legal jurisdiction.FindingsThe authors' results demonstrate that CG positively influences innovation investment. This positive relationship is more pronounced in FBs than in non-family businesses (NFBs) and is more prevalent in civil law economies than in common law economies.Originality/valueThe study holistically examines the effect of CG, capturing the combination of all individual governance mechanisms and their influence on innovation investment. The study further shows that comprehensive CG has diverse impacts on innovation investment when considering family control and legal jurisdiction.

Do Market Characteristics Matter? Factors Associated with Health Information Exchange

This study explores factors associated with the breadth (extent) and depth (level of detail) of digital information exchange among stakeholders in health information technology (IT) systems. Annual and IT surveys of the American Hospital Association and the U.S. Census Bureau’s small-area income and poverty estimates from 2014–2016 were analyzed for associations between key factors and breadth and depth of information exchange. OLS Regression was used with a sample consisting of 10,040 year-hospital observations. We found that hospital-level variables such as size, ownership type, system affiliation, physician-hospital arrangement, and revenue model affect information exchange. We further found that market-level variables such as concentration ratio, urbanness, and median household income, although they directly affect information exchange, do not moderate the relationship between hospital-level variables and information exchange. Our study fills a gap in the previous literature arising from the lack of research on the determinants of health information exchange.

OwnKit: Ownership Inference for Java

<p>Object ownership allows us to statically control run-time aliasing in order to provide a strong notion of object encapsulation. Unfortunately in order to use ownership, code must first be annotated with extra type information. This imposes a heavy burden on the programmer, and has contributed to the slow adoption of ownership. Ownership inference is the process of reconstructing ownership type information based on the existing ownership patterns in code. This thesis presents OwnKit—an automatic ownership inference tool for Java. OwnKit conducts inference in a modular way: by only considering a single class at the time. The modularity makes our algorithm highly scalable in both time and memory usage.</p>

OwnKit: Ownership Inference for Java

<p>Object ownership allows us to statically control run-time aliasing in order to provide a strong notion of object encapsulation. Unfortunately in order to use ownership, code must first be annotated with extra type information. This imposes a heavy burden on the programmer, and has contributed to the slow adoption of ownership. Ownership inference is the process of reconstructing ownership type information based on the existing ownership patterns in code. This thesis presents OwnKit—an automatic ownership inference tool for Java. OwnKit conducts inference in a modular way: by only considering a single class at the time. The modularity makes our algorithm highly scalable in both time and memory usage.</p>

Farmers’ Perception and Access to Mechanization in Maize Production in Kamwenge District, Western Uganda

Farm mechanization has been an important aspect in bringing out a significant improvement in agricultural productivity. In Uganda, mechanization acts as a backbone of the present agricultural systems across the country. Despite its recognized role towards agriculture, farmers still perceive its use and need differently mainly in terms of hire costs, traditional culture, size and topography of land, availability and social status. The study was examining farmers’ perceptions towards mechanization in maize production in Kanara sub-county in Kamwenge district. The objectives were to: determine farmers’ perceptions on the usefulness of mechanization on maize production, determine the relationship between socio-economic characteristics and farmers’ perception of mechanization, identify the factors limiting the use of agricultural mechanization among maize farmers, and to establish how best agricultural mechanization could be promoted for sustainable production. The study employed a cross-sectional survey design engaging both qualitative and quantitative approaches for data collection and analysis. Information was gathered from 362 respondents using questionnaire and interviews. Data was analyzed using SPSS version 20 to generate both descriptive and inferential statistics. Farmers’ perceived mechanization to perform more work than humans, reliable, time saving, and accessible and high work accomplishment rate. Farmer perceptions were influenced by socio-economic characteristics for example; age, land size, gender, income level/status, employment status, type of land owned and availability of labor. The study identified the challenges associated with the use of agricultural mechanization such as; less access to mechanization information significant at 5%, land ownership type at 0.03 (5%), household size 0.03 (5%), access to credit 0.04 (5%), years in maize farming at 0.05 (5%), availability and access to implements at 0.09, high costs of hire at 0.02 (1%), slope of the land at 0.07, and fuel costs at 0.00 (1%). These would be solved by extending credit services to the farmers, community capacity building, awareness creation, group formation, promoting mechanization as part of production, establishing contract farming schemes, increasing investment in agricultural mechanization, training and education and forming public–private partnerships. The study concluded that farmers had varying perceptions about agricultural mechanization which depended mainly on socio-economic factors. It recommended the need to promote rural-urban migration as this could create more land and encourage farmers to adopt mechanization since it may create more land reserve.