Meeting the numbers: Performance politics and welfare-to-work at the street-level

Over the past decade, social policy in Ireland has taken an increasingly ‘workfarist turn’. This has proceeded through benefit cuts, tighter eligibility criteria for payments, and claimant activation via penalty rates for breaching new conduct conditions. However, key to understanding the post-crisis reconfiguration of welfare is not just the increasingly workfarist content of social policy but also how the delivery of public employment services has been reorganised through processes of marketisation and tightening performance management of delivery organisations and the staff who work within them. Positioning these governance reforms as processes of ‘double activation’, and drawing on survey and interview research with frontline staff working for agencies contracted by government to deliver activation, this study explores how frontline staff experience performance management as a disciplinary regime: the degree to which frontline workers are subject to management control and performance management in their jobs, what forms this takes, and how it shapes their field of action and choice. In so doing, the study draws attention to the ways in which the governance of caseworkers and the governance of claimants are inter-related, and the degree to which performance management regimes influence frontline practices to motivate the enforcement of workfarist policy practices.

Becoming Job-Ready? Narratives of Local Welfare-to-Work Programs and Client Experiences Across Differing Economic Contexts in California

Previous research on welfare-to-work exits has focused on individual client characteristics rather than local economic contexts. Drawing on a qualitative comparative case study design, this study enhances our understanding on how welfare-to-work organizational narratives and client experiences of becoming job-ready are shaped across two different economic contexts. In the disadvantaged economic context, a punitive welfare-to-work narrative is operational resulting in clients accepting precarious work. In the more privileged economic context, the individual responsibility narrative dominates as clients struggle to make ends meet. Our findings highlight how regional economic factors shape organizational narratives and impel clients to accept precarious low wage working conditions and unstable housing. Thus, there is a need for alternatives to welfare-to-work, such as unconditional, Universal Basic Income.

Using a Resistance Lens to Understand Performative Compliance of Low-Income Lone Mothers

The agency of lone mothers who rely on government income supports is often erased by the discourse of dependency, especially under welfare-to-work eligibility criteria. Here we apply the concept of small acts of micro-resistance in constrained circumstances, augmented by conceptualization of resistance as conscious oppositionality and intentionality to understand the agency of lone-mothers who receive income-assistance (IA) as they make-do and raise children under state- and market-enforced rules. Using a resistance lens reveals the interconnected importance of everyday acts like “talking back” to income-support staff, surreptitious gleaning of goods for resale, and re-storying the self. We describe these in three modalities: resistance as evasion and subterfuge; resistance through asserting positive identities; and resistance in forging their own path. Using a conceptual framework of resistance reveals the extent to which women’s survival and capacity to raise children are contingent on a performance of compliance, demonstrating the impacts of welfare-to-work on female-headed lone parent families.

Remodeling Street-Level Workers With Quasi-Markets: Comparing Ireland’s Mixed Economy of Welfare-to-Work

Quasi-markets in employment services often follow social policy turns toward activation. Critics see this as no accident, arguing that marketization is intended to raise the odds that workfare policies will be implemented. Drawing on surveys of Irish frontline activation workers, this study harnesses a natural policy experiment whereby Ireland introduced a Payment-by-Results quasi-market alongside a parallel program contracted without outcomes-based contracting. Although the demandingness of activation remains modest in Ireland, the study finds that regulatory approaches are more common under market governance conditions, which in turn has been associated with significant workforce changes and stronger systems of performance monitoring.

Single mothers and resistance to welfare-to-work: A Bourdieusian account

This research applied Bourdieusian field theory to explain the forms of resistance exercised by single mothers exposed to the cultural and economic domination of Australian welfare-to-work policy. The mothers were affected by policy changes that reduced their social security benefit income and brought them into the field of activation policies. Unlike other studies focusing on well-being effects, this study focused on understanding resistance, that is, how welfare subjects like single mothers exercise resistance in dominating contexts. Bourdieusian field theory was applied to explain these resistances as a reaction to a social policy reclassification and to identity the enabling resources for it. This article observes the conditions that enabled single mothers to convert individual forms of resistance into collective action. In this respect, Husu’s adaptation of Bourdieusian field theory to social movement studies provided insight into how dominating fields like those of activation policy, generate resistances and social movements.

Applying Neo-Republican Theory to Welfare to Work Practices: Rules and Arbitrary Power in Mandatory Work Programmes in the Netherlands

Drawing on the neo-republican theory of non-domination and a qualitative case study conducted in three Dutch municipalities, this article explores the extent to which external rules are able to prevent arbitrary power in relationships between welfare officers and work supervisors, on the one hand, and welfare recipients participating in mandatory work programmes, on the other hand. It concludes that external rules were insufficiently implemented in the three municipalities in question. In addition, it found that rules cease to be capable of constraining arbitrary power where institutional contexts themselves are unpredictable and insecure. Under these conditions, welfare recipients may seek to avoid risks and act in accordance with the preferences (or their expectation of the preferences) of the welfare officer or work supervisor by playing the role of the ‘good recipient’ instead of relying on available rules of a protective nature or rules that enable them to have a say in their participation in mandatory work programmes.

Work aspirations, intellectual disability and ‘cruelling out’ the mark in the job club

This article uses ethnographic data to explore the relationship between a job club facilitator and a job seeker with an intellectual disability, to illuminate the gulf between employment activation and the multifaceted everyday reality experienced through employment preparation activities, at a job club established for people with intellectual disabilities who are in receipt of social care. The focus of this article is the micro-interactions apparent within the job club that aligns with Goffman’s ‘cooling the mark’ framework, which is unpacked and extended. The strategies at play here refute the broader, individualised ‘welfare-to-work’ neoliberal rhetoric of employment being available to anyone who works hard enough to attain it. Instead, job seekers are reoriented to accept volunteering roles or dubious unpaid work which are presented as employment-like alternatives. Yet, Goffman’s concept is not static as he envisaged: it fluctuates. For, within this reorientation process, strategies are deployed onto individuals to ensure they are kept interested enough to both accept a lowered employment status, while simultaneously still encouraged to strive for paid work one day. As such, this article teases out the tension and paradox between the clusters of promises attached to work as ‘the good life’ together with everyday disabling experiences of cruel optimism by encouraging job seekers to accept non-normative forms of employment.

Economic Abuse of Palestinian Mothers in Israel: The Case of Participants in a Welfare-to-Work Program

Focusing on Palestinian mothers in Israel participating in a nonmandatory welfare-to-work program, the study addresses whether these women experience economic abuse from their intimate partner/ex-partner, as well as whether they perceive the program as an opportunity to escape economic abuse and move toward economic independence. Based on interviews of 26 mothers and three trainers, the findings revealed dual economic abuse: in the domestic sphere and at the structural level (the labor market and welfare laws). The findings also suggest that the assistance the women receive from the welfare-to-work program has been insufficient to extricate them from their abusive situation.

Healthcare professionals' roles within UK welfare-to-work provision: a multiple case study exploration

Background/aims Healthcare professionals play an important role in vocational rehabilitation for people receiving welfare support. The research questions for this study were: how do qualified healthcare professionals operate in UK welfare-to-work settings? What factors influence healthcare professionals' practice within a UK welfare-to-work setting? Methods A qualitative methodology was adopted. Four semi-structured interviews were conducted and additional documents (the awarded Work and Health Programme bids and job descriptions) about the healthcare professionals' roles were reviewed. Inductive thematic analysis was undertaken. Results Five themes were generated from the interview data: supporting frontline staff to understand clients' health needs; moving clients with complex needs closer to work; getting it right for the client by individualising support; gaining consent and maintaining confidentiality; and seeking and organising clinical supervision. These themes were corroborated with the document data. Conclusions Healthcare professionals have a key role within welfare-to-work provision. Further research is needed to determine if the proposed healthcare professional roles have come to fruition, to identify their prevalence, and to explore their effectiveness.