supermarket industry
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2022 ◽  
Vol 64 ◽  
pp. 102757
Author(s):  
Luis Vázquez-Suárez ◽  
Pericles Ramón Mejía-Vásquez ◽  
Sheila Serafim da Silva ◽  
Roberto Sánchez-Gómez

2021 ◽  
Author(s):  
Dissanayake D.M.I.D.P.

Abstract BackgroundThe supermarket industry in Sri Lanka is set out for an explosive growth in the recent years this is with the western lifestyle of modern Sri Lankans where convenience is a key benefit sought after. The traditional grocery store concept has been evolving in to a “Mega Stores” and the heavy discounter concept which carry all the goods shoppers want. If we look at the drivers for the evolution of modern supply chains, or “Modern Trade” they have been persistent in increase demand for value added consumer products, convenience food, beverage, and frozen confectioneries.ObjectiveThe purpose of this paper is to get a clear idea about Sri Lankan consumers and the market in order to approach new supermarket to the industry.MethodsSurvey questions have been designed after a careful review of related literature. This survey has been chosen because this is the best way to gather and explore about the thoughts, feelings, perceptions and opinions of respondents and also there are other reasons as well such as this is self-administered because of its simplicity, reliability of data and also this reduces the variability in results because of the fixed response questions.ConclusionIn Sri Lankan context the supermarket industry is becoming very popular and also competitive industry. Therefore, there are many aspects need to be smoothly considered before starting a new supermarket and also the market is very competitive and new strategies will be needed in order to survive and to gain the competitive advantage over competitors. Service quality, reliability, accuracy should be high and also more facilities should be provided. In Sri Lankan supermarkets, mainly non-durable products which are required on daily basis takes the first place. In Sri Lanka, there are no many categories of supermarkets on the basis of social class. Therefore, in one supermarket, there should be many varieties which will be useful for any category in social class. The price should be competitive and here many supermarkets have higher prices and a smaller number of promotions and discounts for consumers. Considering all aspects, it is good to commence operations in Sri Lanka and it would be profitable.


2021 ◽  
Vol 3 (2) ◽  
pp. 100-117
Author(s):  
Milan Tripathi

With the rapid urbanization and people moving from rural areas to urban time has become a very huge commodity. As a result of this change in people's lifestyles, there is a growing need for speed and efficiency. In the supermarket industry, item identification and billing are generally done manually, which takes a lot of time and effort. The lack of a bar code on the fruit products slows down the processing time. Before beginning the billing process, the seller may need to weigh the items in order to update the barcode, or the biller may need to input the item's name manually. This doubles the effort and also consumes a significant amount of time. As a result, several convolutional neural network-based classifiers are proposed to identify the fruits by visualizing via the camera for establishing a quick billing procedure in order to overcome this difficulty. The best model among the suggested models is capable of classifying pictures with start-of-art accuracy, which is superior than that of previously published studies.


2021 ◽  
Vol 5 (2) ◽  
pp. 215
Author(s):  
Jahangir Alam

Consumers' preferences, satisfaction and,  loyalty towards supermarkets in Bangladesh have been studied but this study aims to identify the customers' problem in buying from the supermarkets and their socio-economic characteristics along with present scenario and economic significance of the supermarket industry in Bangladesh.  The study is empirical, mixed-method has been deployed, 400 customers of the supermarkets were surveyed by mall intercept technique through a questionnaire, 6 in-depth interviews were conducted with the supermarkets' professionals and relevant articles, publication, books, reports, journals, newspapers and websites were reviewed. Descriptive statistics, chi-square tests, and factor analysis were performed in analyzing the data. There are 211 outlets of major supermarkets in Bangladesh, which are contributing 1.49 % to the GDP and generating significant employment. Upper-middle and high class, highly educated, small family are the customers who face the major problems of high cost due to additional tax, long waiting time at the payment queue, and unnecessary purchase while shopping from the supermarkets. All the demographic characteristics have a significant relationship with these problems except the marital status and family size. The supermarket industry needs to understand the customers' psychology; concentrate on enhancing the store facility, educate people on the attributes of the supermarkets and the policymakers can initiate a proper policy in operating the supermarket business in Bangladesh.


2020 ◽  
Vol 19 (03) ◽  
pp. 2050015
Author(s):  
Olufemi Muibi Omisakin ◽  
Chanaka Bandara ◽  
Indrapriya Kularatne

This study examines the impact of customer feedback channels on customer satisfaction, the need to design a new feedback channel using artificial intelligence (AI) as a goods locator map and internal survey model in the supermarket industry. A self-administered questionnaire was used to collect data from customers in supermarkets. Descriptive statistics and correlations were used to analyse the collected data sets to attain a statistically supported conclusion. The research found customer feedback service channels impacted on customers’ satisfaction. Customers were not satisfied with the rate of responsiveness to their feedback. The study designed and proposed a customer feedback service channel with AI as an alternative to existing feedback channels. It concluded that an AI designed system should be developed and implemented in supermarkets to test the intended outcome of the feedback channels and to design a robust system as a goods locator map and internal survey model.


2020 ◽  
Vol 27 (2) ◽  
Author(s):  
Francisco Esteban Sanchez ◽  
Juan Pablo Torres ◽  
María Francesca Parra ◽  
Slavna Pavlov de la Fuente

This case examines the corporate restructuring process of SMU Group, a Chilean retail supermarket chain. The restructuring process was triggered by an internal situation involving operational inefficiencies between the years 2007 and 2012, following an aggressive acquisition process. These problems were the result of an aggressive “Buy-and-Build” strategy, thanks to which by the end of 2012 the Group had grown to become the third largest player in the supermarket industry in Chile. Although this strategy allowed the conglomerate to consolidate its competitive position, it was based on inorganic growth that hid the differences in the operational performance of the different chains and did not allow the Group to take advantage of its own synergies in the process of consolidating the holding company. Around mid-2013, this lack of definition in SMU's competitive strategy resulted in a serious deterioration of its financial position, due to the significant indebtedness taken on to finance acquisitions, as well as the insufficient generation of cash flow. Furthermore, when compared to the two main players in the industry, SMU showed lower levels of profitability and sales per square meter. To overcome this crisis, SMU implemented a three-year strategic plan (2014-2016), reinforcing three fundamental areas: finance, operations and commercial. The goal was to restore financial viability to the conglomerate by the end of 2016. After executing its plan, SMU achieved an improvement at the operational and commercial levels. However, in the first months of 2017, the risk rating agencies still had doubts about SMU's future performance and its crisis management capacity. For this reason, Álvaro Saieh, who was serving at the time as Chairman of the Company's Board of Directors, had several questions: could SMU's 3-year operational and strategic restructuring plan be considered successful? what are the critical variables that will ensure the sustainability of the company and its growth in the coming years? will I be questioned again like I was in 2013? and finally, what possibilities do I have to create corporate value in the future?


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Claire Lambert ◽  
Edmund Goh

PurposeThis industry viewpoint paper provides a comprehensive overview and critical viewpoint on the use of collectable toy premiums via instant reward programs (IRP) within the retail industry as a marketing tool.Design/methodology/approachThis paper draws upon the uses of a “free” collectable toy premium promotion with a fixed purchase spend (via an IRP) in the supermarket industry as a marketing instrument to increase customer basket spend and repeat visits. Reflections on the recent use of toy premiums by Australian supermarket retailers are also utilised to highlight the ingredients for a successful promotion but also the controversies associated with such promotions.FindingsOne of the key findings suggest that the role of toy premiums is a successful marketing tool by retailers to increase customer total basket spending. However, notable points of caution regarding offering IRPs incorporating collectable toy premiums promotions are established, including environmental concerns and the social, ethical dilemma as to whether these promotions are indirectly targeted at children rather than adult consumers.Practical implicationsThe findings have important implications for retailers to attract customer attention, increased market spend and repeat purchases through a desired collectable premium promotion (via an IRP).Originality/valueThis is the first paper to critically review the usage of collectable toy premiums within the supermarket retail industry.


Author(s):  
Martina Topić

This paper looked at the nature of sourcing stories in the press coverage of the anti-sugar debate and the supermarket industry in the UK. The research design was a mixed-method study founded in an interpretivist epistemology. Content analysis has been conducted on 454 articles from national and regional press and this analysis provided an answer on who influences the news agenda. Qualitative interviews with journalists explored what sources journalists use when selecting and sourcing stories. The findings show that NGOs are regularly used as a source for stories in the British press, while the news agenda is largely driven by the self-interest of journalists, which corresponds with agenda of the NGO Action on Sugar. Journalists also largely rely on contacts when sourcing stories, but NGOs are present in the mind of journalists when deciding how to source stories. In addition, views of journalists correspond with views of NGOs on the role and position of the business in society.


SIASAT ◽  
2020 ◽  
Vol 4 (1) ◽  
pp. 36-45
Author(s):  
Nguyen Thi Hang ◽  
Truong Thi Viet Phuong ◽  
Nguyen Thi Quynh Trang

For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. strong as well as improve weak points to achieve the best service quality.


SIASAT ◽  
2020 ◽  
Vol 5 (1) ◽  
pp. 36-46
Author(s):  
Nguyen Thi Hang ◽  
Pham Minh Dat ◽  
Nguyen Van Huan ◽  
Truong Thi Viet Phuong

For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. Profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. Strong as well as improve weak points to achieve the best service quality.


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