OPTIMIZATION OF BUSINESS PROCESSES OF A TELECOMMUNICATIONS COMPANY

Background. Telecommunications play a significant role in the social and economic activities of society, providing operational or interactive (dialogue) transmission ofinformation. Today, none of the economic activities has a chance to survive without the participation of modern information and communication technologies. After all, the speed and quality of information transfer is a key factor in increasing competitiveness in the market. An important prerequisite for the competitiveness of telecommunications companies is to improve service and quality of customer service. The aim of the studyis to analyze the activities of a telecommunications company and optimize business processes to minimize errors, costs, improve the quality of services provided. Materials and methods. The information base of the research is the works of leading scientists, dictionaries, manuals, reference books, legislation in the field of telecommunications and information resources of the global Internet. To solve the above problems, a general scientific analytical method, a method of systematization and generalization of the problem, methods of economic and mathematical modeling, a method of modular design were used. Results. Theoretical information on the telecommunication sphere, features of development of telecommunication companies in modern conditions are analyzed. The system analysis of business processes of the telecommunication company is carried out and the ways of their optimization are investigated. A functional model of modern work organization (AS-IS) has been developed, which is implemented using CASE-tools BPwin 7.0 and reveals all stages of connecting a new client to the SMS hub from processing the client’s application to making a technical connection. Gantt chart illustrates the need to introduce business process automation to accelerate the connection of new customers. Conclusion. The business processes that can be optimized are highlighted, and it is proved that business process automation and parallel execution significantly speed up the process of connecting new customers, which reduces the company’s costs and provides a competitive advantage in attracting new customers.

The vital connections

In this chapter attention is directed at the communications sector (telecommunications and post). This sector was one of the first to be reformed starting with the creation of the Australian Postal Commission and Telecommunications Commission in 1975. The role of technological change in driving the reform process in the case of telecommunications is examined, along with the role of industrial relations concerns and the commitment of universal service obligations in the case of post. The extent of public ownership in the communications sector is also considered, including the decisions to initial sell off Australia’s telecommunications company, Telstra, and then later to reinvest in the National Broadband Network (NBN), as well as the decision to maintain Australia Post as a government business enterprise.

Study a Leadership Model in Remote Work Environment

This paper analyzes the differences in the perceptions of company employees about ideal leaders in a situation of work in a remote format and in an office environment using the example of a study conducted in a large telecommunications company. The changes that took place in the perception of their leaders by the employees, those expectations from the leaders that came to the fore and became more significant in connection with the transition to the remote work model were identified. The study also identified the behavioral indicators of the competency model that are most relevant for leaders in a remote work situation and analyzed possible differences between employees’ ideas about the ideal leader, depending on the gender of the current leader.

SCIENTIFIC AND METHODOLOGICAL APPROACH TO A COMPREHENSIVE ASSESSMENT OF THE ECONOMIC STABILITY OF A TELECOMMUNICATIONS COMPANY

The COVID-19 pandemic has ultimately changed the course of global economic functions, including the Ukrainian ones. The consequences caused by the pandemic significantly affected companies’ economic sustainability and reflected the urgent need to assess economic sustainability in order to determine its level and further develop theoretical and methodological aspects of Strategic Enterprise Management. This article is aimed at developing a scientific and methodological approach to comprehensively assess the economic stability of a telecommunications company that operates under modern market conditions. Methods. A study was conducted within the scope of existing techniques used to assess economic stability and, thus, the lack of generally accepted assessment methods was observed. A set of indicators to assess the economic stability of the telecommunications company was formed through financial analysis, taking into account the industry practices of communications service provider’s functioning. Comprehensive assessment of the economic stability of telecommunications companies was carried out using a statistical data analysis technique – regression analysis. 2016-2020 financial reports and statistical data provided by examined communications service providers from the State Statistics Service of Ukraine and the National Commission of Ukraine for the State Regulation of Communications and Informatization were used as outcoming data. Study results. As part of the study, the existing assessment methods were analyzed, which made it possible to organize, systematize, and identify their advantages and disadvantages. A set of indicators to assess economic stability of a telecommunications company was formed, indicating the selection criteria and identifying dependence on the presence of a communications service provider at a certain stage of its business development. A scientific and methodological approach to a comprehensive assessment of the economic stability of telecommunications companies taking into account their industry characteristics has been developed. Conclusions. The created scientific and methodological approach to assess economic stability of the telecommunications company comprehensively makes it possible to determine the level of economic stability depending on the stage of business development of a company. The assessment performed is a key factor that must be taken into account when developing strategic management of a company that operates in the context of market transformations.

Examining the Effect of Budgetary Controls on the Financial Performance of Oman Telecommunication Company

Objectives The objectives of the study were to analyze the different budgetary control techniques that affect and how it affects the financial performances; to determine the ways of effective budgetary control affecting the financial performances and to identify and to evaluate the roles of top management in budgetary control techniques of the Oman Telecommunications Company. Research Methodology A questionnaire was prepared for collecting the survey. The respondents were the employees of the financial department and also officials and supervisors from other departments of the Oman Telecommunications Company. The questionnaires were distributed to 60 members and the data collected was analyzed using Microsoft Excel to obtain the frequencies, percentages, and descriptive analysis. Findings The results indicated that there is a positive relationship between budgetary control and the financial performance of the company. The results also indicated that the company preferred the Responsibility accounting technique, Revenue budgeting technique, and variance analysis technique. It is also reported that the management is informed of the deviations regularly, and the managers take corrective measures promptly as and when required. It was found that the top management of the Oman Telecommunications Company is aware of the importance of budgetary control techniques and supports them. Research Implication From the results, it was recommended that the company should give prior attention to developing budgetary control through proper planning, ensure continuous evaluation of comparative analysis of actuals vs. budget. It was also suggested that the company introduce enterprise resource planning (ERP) as the monitoring will become easy for the financial management in ensuring the productivity of the employees in the budgetary control process. Social Implication The study will allow financial managers in various companies to understand the serious nature of budgetary control techniques, their importance, and the extent of the impact which in turn will help them to improve efficiency in achieving financial performances. Novelty No study was carried out before to study the impact of budgetary control on the organizational performance of Oman Telecommunication Company. This is a maiden attempt.

THEORETICAL AND METHODOLOGICAL BASES OF ASSESSMENT OF ECONOMIC STABILITY OF THE TELECOMMUNICATION ENTERPRISE IN THE CONDITIONS OF UNCERTAINTY

The article describes the business peculiarities of the telecommunications enterprise and it has been established that changes in the external environment of its activities on their own grounds are a significant factor. This affects the conditions for the implementation of these activities and is a source of a constant threat of results deterioration of these activities, or even its disruption. After all, it is uncertainty that creates the conditions for the emergence of certain barriers in the implementation of measures for strategic management of economic sustainability, leads to a decrease in mobility and adaptability in the development and implementation of strategic measures, contributes to the deformation of key tasks of strategic management, as well as reduces the ability of the enterprise to be characterized by sustainable economic development. The purpose of the paper is to analyze theoretical and methodological formation bases of a set of indicators for assessing the economic stability of a telecommunications enterprise, which operates in modern conditions of uncertainty. Methodology. The study has been carried out on the basis of studying the forms of manifestations, content of uncertainty and sources of risk for the telecommunications company; theoretical and methodological principles of assessing economic stability have been determined through financial analysis; analysis of selection criteria, which are based on the formation of a set of indicators for evaluating the activities of a telecommunications company in conditions of uncertainty, justifying the adequacy of the level of its economic stability, has been performed. Results. In the course of the research the list of sources of risk for the telecommunication enterprise has been defined, the complex of estimating indicators of its economic stability has been formed. It has been established that the key source of uncertainty in the functioning of the telecommunications company is the financial component; it is on its basis that we can assess the economic consequences of both crisis effects and anti-crisis measures. Practical implications. The practical significance is to obtain the economic effect of increasing the economic stability level of the telecommunications enterprise that operates in modern conditions of uncertainty. Conclusions. The defined criteria of selection of indicators taking into account their characteristics represent a basis of a complex formation of balanced indicators of the economic stability estimation of the telecommunication enterprise in the conditions of uncertainty. The indicators of the financial component of a set formation of balanced indicators are characterized by a key role, and their choice should depend on the stage of business development of the telecommunications enterprise, which operates in conditions of uncertainty.

9Mobile news SMS entrepreneurship and citizen journalism potentials in Nigeria

There is increased mobile telecommunications penetration across Nigeria. One of the realities connected to such penetration is the news-text services offered by the country’s 9Mobile mobile telecommunications company. This content analysis and covert non-participant observation research examined news entrepreneurial and citizen journalism potentials of the service. Findings show that news SMS service is encouraging, but issues such as delayed delivery and incomplete replications concurrently hamper entrepreneurial and citizen journalism benefits. The degree of diversity of 9Mobile news SMS contents is also poor. Nevertheless, there was significant use of prominent news stories – as derived from the hardcopies of the sourcing national newspapers. The research notes the need for news SMS copyright and plagiarism checks alongside other professional standards. Overall, it is pertinent to reiterate that irrespective of shortcomings, convergent news deliveries of 9Mobile SMS-MoreNews retain significant potentials for entrepreneurship and citizen journalism.

Creating and Implementing Standardized Management Innovation in a Large Organization

Management innovation represents one of the most important and sustainable sources of competitive advantage due to its context-specific nature. Still, current academic literature on management innovation and standardization is slightly limited. This intensive case study explores management innovation in a large European telecommunications company with the focus on standardization in managerial practices. The research data were gathered through interviews with managers from different levels of the case company. The results show that highly standardized management innovation is effective for reaching a standard level of management in a large company; it is also a prerequisite for further systematic development. Research questions: The purpose of this study is to gain insight into how standardization emerges in management innovation in a large organization by studying the construction and conduction of a managerial toolkit in a European telecommunications company. Links to theory: The theoretical framework is based on a study of management innovations and related processes by Birkinshaw et al. (2008) and a standardization study by Wright, Wylie & Sturdy (2012) in which the tasks of an internal change agent were divided into “ standardizing agendas” and “ standardizing methods”. Phenomenon studied: Adoption process of a standardized management innovation in a large company. Case context: The case company is a large European telecommunications company which operates in a highly competitive market where organizational excellence is extremely beneficial. The case study focuses on the case company management innovation process for creating a “toolkit” for day-to-day management in the retail sales channel. Research findings: The research findings gathered through systematic combining approach show that standardized management innovation is an effective tool for implementing managerial best practices from management fashions into organizational standards. Through adapting these learnings systematically to managers’ individual work, the good “standard” level of managing can be achieved in a large-size company. Reaching these standards also appears as a prerequisite for a further systematic managerial development in the organization. Discussion: This study contributes to management innovation research by highlighting planning and coordination in introduction and successful adoption of standardized management innovation. Planning communications, setting achievable timeframes and choosing the right implementers are important aspects of implementation. Clear guidelines help employees understand the ideological background of management innovation, and close interaction between change agents and store managers promotes the adoption of management innovation. A standardized management toolkit is an effective tool for putting external leadership ideologies, known as management fashions, into practice in a large organization. However, practical implementation requires comprehensive communication and preferably internal recruitment of change agents.