The service task of automotive troubleshooting process in collaborative environment using knowledge support approach

The automotive troubleshooting unfolds from the system phase to the multiple-domain phase. It is necessary that different field members, for example, system and domain engineers, cooperate tightly toward an integrated product service process. Therefore, the purpose of this research is to generate a knowledge management platform for the overall automotive troubleshooting service. Besides, general ontologies, automotive troubleshooting service ontology (ATSO), is also created as a helpful tool for the communication of heterogeneous systems. This proposed approach of automotive collaborative troubleshooting is explained with the corresponding meta-model. The main contribution of this research is to assure the traceability in both system and domain phases by structuring knowledge. Eventually, an application is illustrated in enhancing re-usability in the region of automotive braking system in collaborative environment.

Research on ontology for geospatial Web services

Discovery and access of Web services for geographic information on the Semantic Web has not been addressed yet by the Semantic Web community or by the geographic information community. However, ISO/TC 211 in the ISO Technical Specification ISO/TS 19150-1:2012, Geographic information — Ontology — Part 1: Framework provides a plan to cover this purpose. Recently, ISO/TC 211 approved a new project ISO 19150-4, Geographic information — Ontology — Part 4: Service ontology, for the development of a new ISO standard that deals with Web services for geographic information. This ISO standard has reached the draft international standard stage. This paper aims at providing an overall description of the standard including the ontological framework for geographic information services and a crosswalk with other frameworks for Web services (such as OWL-S, SWSO, WSMO) to support interoperability with them.

Exploring Marketing Theories to Model Business Web Service Procurement Behavior

This chapter provides literature-grounded definitions of contemporary Web services and marketing theories, which can model business demand through procurement decision-making behavior. First, the literature was reviewed to identify contemporary Web 2.0 and Web service ontology alongside marketing theories, which can describe individual decision making in an organizational or personal context. The Web services included cloud computing, social networking, data storage, security, and hosted applications. Then selected models for assessing procurement decision-making behavior were discussed in more detail. The constructed grounded theory method was applied by interviewing Chief Information Officers (CIO) at large organizations across four industries in the USA: healthcare, higher education, energy creation, and banking. The purpose was to determine which marketing theories could effectively model their Web service procurement behavior. An empirical procurement decision-making model was developed and fitted with data collected from the participants. The results indicated that Web service procurement decision-making behavior in businesses could easily be modeled, and this was ratified by the CIOs. The chapter proposes a state-of-the-art ontology and model for continued empirical research about organizational procurement decision-making behavior for Web services or other products.