Modelo pherffo: avaliação da qualidade em instituição de ensino superior

Esta pesquisa tem como objetivo apresentar resumidamente os itens metodológicos utilizados para elaboração de um modelo de avaliação da qualidade dos serviços prestados pelas instituições de ensino superior, denominado PHERFFO (Performance Higher Education Poffo), a qual trata-se de uma continuidade à pesquisa de Poffo e Verdinelli (2017). Neste sentido, para a construção e validação do modelo de avaliação da qualidade de serviços educacionais buscou-se, primeiramente, traçar uma revisão de literatura baseada em teorias já validadas por diversos autores, como Parasuraman, Berry e Zeithaml (1985, 1988), Cronin e Taylor (1992), Abdullah (2006), Anil e Icli (2014), Dias Sobrinho (2010) e os instrumentos de avaliação do MEC/INEP, dentre outros estudos. Como resultado foi proposto um modelo que se divide em nove dimensões: Reputação Mercadológica, Segurança, Atendimento Administrativo, Relacionamento Interpessoal, Infraestrutura, Oportunidade de Carreira, Aspectos Educacionais, Aspectos Acadêmicos e Transformação Social. Conclui-se que traçar um panorama confiável, através de um modelo de avaliação da qualidade do serviço entregue, é o primeiro passo para aprofundar as discussões acerca da qualidade do Ensino Superior brasileiro. This research aims to briefly present the methodological items used to develop a model for evaluating the quality of services provided by higher education institutions, called PHERFFO (Performance Higher Education Poffo), which is a continuation of Poffo's research and Verdinelli (2017). In this sense, for the construction and validation of the model for evaluating the quality of educational services, we sought, firstly, to draw up a literature review based on theories already validated by several authors, such as Parasuraman, Berry and Zeithaml (1985, 1988), Cronin and Taylor (1992), Abdullah (2006), Anil and Icli (2014), Dias Sobrinho (2010) and the MEC/INEP assessment instruments, among other studies. As a result, a model was proposed that is divided into nine dimensions: Marketing Reputation, Security, Administrative Service, Interpersonal Relationship, Infrastructure, Career Opportunity, Educational Aspects, Academic Aspects and Social Transformation. It is concluded that drawing a reliable panorama, through an evaluation model of the quality of the service delivered, is the first step to deepen the discussions about the quality of Brazilian Higher Education.

Explaining High Performance Among Indian Administrative Service (IAS) Officers: A Job Demands-Resources Perspective

Indian Administrative Service (IAS) officers are careerist senior civil servants (SCS) in the world’s largest democracy, holding senior roles of policymaking and implementation. Therefore, identifying exceptionally performing SCS to unravel their “job demands” along with “personal resources” should help with understanding how best to manage these critical human resources. Employing a qualitative approach, we interviewed 11 high performing IAS officers identified through a unique career progression index. Our data analysis revealed that the IAS suffers from the following job demands: difficulty in coordination with other departments and stakeholders, financial inadequacy, and dishonest subordinates or coworkers. This study also found that self-directed learning, personal reputation, empathy, and service orientation are essential personal resources for high-performing SCS. While expanding the list of job demands and personal resources in the public administration context, our research provides a deeper insight into the challenges confronting careerist SCS in lower-middle income developing countries.

K-NN supervised learning algorithm in the predictive analysis of the quality of the university administrative service in the virtual environment

The objective of this study is to analyze and discuss the metrics of the predictive model using the K-nearest neighbor (K-NN) learning algorithm, which will be applied to the data on the perception of engineering students on the quality of the virtual administrative service, such as part of the methodology was analyzed the indicators of accuracy, precision, sensitivity and specificity, from the obtaining of the confusion matrix and the receiver operational characteristic (ROC) curve. The collected data were validated through Cronbach's Alpha, finding consistency values higher than 0.9, which allows to continue with the analysis. Through the predictive model through the Matlab R2021a software, it was concluded that the average metrics for all classes are optimal, presenting a precision of 92.77%, sensitivity 86.62%, and specificity 94.7%; with a total accuracy of 85.5%. In turn, the highest level of the area under the curve (AUC) is 0.98, which is why it is considered an optimal predictive model. Having carried out this study, it is possible to contribute significantly to the decision-making of the higher institution in relation to the improvement of the quality of the virtual administrative service.

Research on the Status and Development of Administrative Services in Local Administration in Bulgaria

The article presents some of the results of a study of the state of administrative services in local administration in Bulgaria. The research is conducted within the framework of research contract № NID NI-2/2019 of UNWE on the topic: Integrated model for administrative services at the local executive administration. The research is of a practical and applied nature and covers the two programming periods of Bulgaria’s membership in the European Union. The results of two independent studies are presented: a study of implemented municipal projects for improvement of administrative services; a survey for establishment of the current state of administrative services at local level. The main problems and challenges for the administrative service in the municipal administration are summarized.

Kualitas Pelayanan Pembuatan Surat Keterangan Pindah Kependudukan Di Kantor Kelurahan Tatura Utara Kecamatan Palu Selatan Kota Palu

Based on the results of initial observations that researchers did, there were still liars committed by service officers at the North Tatura Village Office. And also the administrative service time is quite long, which is above 30 minutes. Whereas based on the Standard Operating Procedure (SOP) for administrative services in North Tatura Village, it states the requirements to make or improve population administration, then the community must complete it with a photocopy of family card, photocopy of proof of payment of PBB, old ID card for additions and transfer letter for those who move. no fees are charged with a service time of 10 to 15 minutes. The type of research used in this research is descriptive. The establishment of the Palu City Regional Regulation Number 8 of 2004 concerning the administration of the population of Palu City, the content in this Regional Regulation is also specifically concerning the National Population Identification Number (NIK) instead of the Resident Number for regional visits. The type of research used in this research is descriptive. In this study, the researcher was involved in the situation and setting of the phenomenon under study. In this study, interviews were conducted with informants consisting of the New Village Head, Secretary of the Village Head, Head of the Government Section, and the Community. The results of interviews with researchers and informants obtained are then presented in the form of discussions then explanations and explanations.

Administrative services in the sphere of economic competition

The article considers the issues of administrative services provided by the bodies of the Antimonopoly Committee of Ukraine and other bodies of public administration in the field of application of the legislation on protection of economic competition. The range of subjects of public services in the field of application of the legislation on protection of economic competition to which it is offered to carry bodies of the Antimonopoly committee of Ukraine, the Cabinet of Ministers of Ukraine and the Ministry of Economy of Ukraine is defined. The list of services provided by the Antimonopoly Committee of Ukraine is determined. These include: 1) granting permission for concentration; 2) granting permission to coordinate actions; 3) issuance of additional copies of certified copies of decisions on issues provided for in part two of Article 34 of the Law of Ukraine "On Protection of Economic Competition"; 4) preliminary conclusions on the qualification of actions (Article 14 of the Law of Ukraine "On Protection of Economic Competition"); 5) preliminary conclusions on concentration, concerted actions. It is proposed to extend the provisions of the Law of Ukraine "On Administrative Services" to services provided by the Antimonopoly Committee of Ukraine insofar as it does not contradict the legislation on protection of economic competition. Proposals have been developed to amend the Regulations on the procedure for submitting applications to the Antimonopoly Committee of Ukraine for prior obtaining a permit for concentration of economic entities in terms of clarifying the subjects of application for a concentration permit. Administrative services of the Antimonopoly Committee of Ukraine are service activities of the Antimonopoly Committee of Ukraine defined by normative legal acts aimed at meeting the private needs (interests) of business entities in the field of legal relations arising in connection with the application of legislation on protection of economic competition. related to the protection of their legitimate rights and interests). The administrative service of the bodies of the Antimonopoly Committee of Ukraine is provided exclusively on the basis of the application of the relevant business entity. Based on the results of the administrative service, the Antimonopoly Committee of Ukraine provides the subject of the application with an administrative act (permit) or a document.

Penerapan Metode Prototype Pada Perancangan Sistem Administrasi Pembayaran Karate Berbasis Website: Studi Kasus Lemkari Prabumulih

The development of information technology, especially the internet, is certainly welcomed by all circles, one of which has even penetrated the world of organizations. Lemkari Kota Prabumulih is a sports organization located in Prabumulih City which is engaged in the sport of karate. The system applied in several lemkari karate training locations in Prabumulih is still done manually. If a payment transaction occurs, management records the payment into a manual written ledger and only recapitulates the records in Microsoft Office Excel. So that sometimes there are often errors in recording data, errors in recording data for those who have made payments because the participants are mostly small children, the time is reduced due to slow manual data recording so that it is not effective in training due to the slow service of trainers to participants who make payments. Therefore, it is necessary to have a website-based system for every administrative service in order to facilitate the process of good data management and data transparency for trainers, participants, and participants' parents. This website was created using the PHP (Personal Hypertext Preprocessor) programming language with MySQL Database storage and using UML (Unifield Modeling Language) as a design method.

Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

A study of the clean water supply system in Pemalang regency water supply company

The Regional Public Company for drinking water in Pemalang Regency is an official agency given the authority to provide and serve water needs in the Pemalang Regency area. Based on the 2020 BPKP, service coverage is still low. Namely, administrative service coverage of 12.74% and technical service coverage of 18.50%, so the service coverage still does not meet the target and achievement of access to decent drinking water. Based on the BPKP 2020-2024, it is necessary to evaluate the management of the clean water supply system, which aims to improve clean water services in the Pemalang City area. Data analysis was done descriptively. The analysis results will describe the clean water supply system management and evaluation based on appropriate standards, regulations, and literature studies. In addition, analysis using the EPANET program is used for SPAM improvement plans. The same is done for the study of raw water availability and water demand until 2030. The evaluation results found that the existing condition of Pemalang City SPAM is still able to supply clean water needs in the Pemalang City area until 2022, and Perumda must have started looking for supplements or additional discharge to meet drinking water needs up to 2030.