consumer complaints
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2022 ◽  
Vol 8 (2) ◽  
pp. 347-354
Author(s):  
Bintang Marpaung

The Weight Comp Balancer functions as a shaft as well as a balancing weight for the Balancer Assy component.From the data obtained in the form of consumer complaints about the New 2019 CB150R motorcycle, some consumers of the New 2019 CB150R motorbike often complain about abnormal engine vibrations, causing engine performance to decline and cause rough sound in engine sound, From the results of the hardness test on the Shaft Weight Comp Balancer, the average results are 512 HL, 231 HB, 236 HV and the results of the hardness test on the Pen Weight Comp Balancer are obtained from an average of 504 HL, 223 HB, 228 HV, From the results of the identification of the cause of the Weight Comp Balancer damage, it can be concluded that the bending of the Shaft Weight Comp Balancer for the New 2019 CB150R Motorcycle engine is caused by misalignment due to the inaccurate selection of the Spring Mount design on the Balancer Assy


2021 ◽  
Vol 8 ◽  
Author(s):  
Jake Labriola ◽  
Rebecca Garabed ◽  
Carly Sinclair ◽  
Antoinette E. Marsh

There is increasing concern within the veterinary medical community (veterinarians and veterinary students) that disgruntled clients are unfairly leveraging various legal tools against veterinarians. Clinical veterinarians and veterinary students should be aware of the most common types of problems arising within the clinic and how they can lead to formal consumer complaints. The study describes and categorizes with greater detail the types of violations or “causes for discipline” that occur, as well as specific sanctions imposed on veterinarians formally disciplined for standard of care-related violations between 2017 and 2019, for California. In addition, the study calculated the frequency of disciplinary actions and their basic summary statistics regarding the temporal aspect of how lawsuits typically unfold. Using public documents from California, the study describes the analysis and trends for the purpose of providing contextual evidence to inform and guide potential veterinary educational interventions. Although specific to California, this study can serve as a template methodology for comparisons to other states.


2021 ◽  
Vol 5 (1) ◽  
pp. 420
Author(s):  
A.D. Murtado ◽  
Alhanannasir Alhanannasir

ABSTRAKiTahun 2018, di Palembang banyak berdiri toko ritel modern khususnya yang berada di bawah koperasi Syariah 212. Ada 20 toko yang berdiri pada tahun tersebut dan tersebar di dalam kota Palembang dan beberapa toko di luar kota Palembang. Hal ini tentu dibutuhkan pekerja layanan yang memahami bagaimana pengelolaan barang ritel hususnya pelabelan kemasan produk pangan yang sesuai dengan peraturan yang berlaku. Kurangnya pemahaman dari pekerja layanan mengakibatkan banyaknya keluhan konsumen. Tentu ini sangat merugikan baik pihak pemilik toko maupun konsumennya. Kegiatan bertujuan untuk meningkatkan pemahaman para pengelola ritel modern terhadap pelabelan pada kemasan produk. Kegiatan edukasiidiikuti oleh para pengelola toko yang terdiri dari pelayan, kasir, supervisor dan kepala toko  ritel modern 212 yang ada di kota Palembang dan sekitarnya. Kegiatan dilakukan dengan metode ceramah, diskusi dan praktek  di toko ritel. Materi yang diberikan meliputi seluruh informasi yang terdapat dalam kemasan produk pangan, sesuai dengan peraturan badan pengawas obat dan makanan nomor 31 tahun 2018 tentang label pangan olahan. Pengetahuan peserta meningkat secara signifikan setelah diberikan pembelajaran. Kata kunci: edukasi; pelebelan; ritel ABSTRACT2018, there are many modern retail stores n Palem In 2018, there were many modern retail stores in Palembang, especially those under the Sharia 212 cooperative. There were 20 stores that were established that year and spread across the city of Palembang and several shops outside the city of Palembang. This of course requires service workers who understand how to manage retail goods, especially labeling food product packaging in accordance with applicable regulations. Lack of understanding from service workers resulted in many consumer complaints. Of course this is very detrimental to both shop owners and consumers. The activity aims to increase the understanding of modern retail managers on labeling on product packaging. Educational activities were followed by store managers consisting of waiters, cashiers, supervisors and heads of modern retail stores 212 in the city of Palembang and its surroundings. Activities are carried out using lecture, discussion and practice methods in retail stores. The material provided includes all information contained in food product packaging, in accordance with the regulation of the drug and food regulatory agency number 31 of 2018 concerning processed food labels. Participants' knowledge increased significantly after being given the lesson. Keywords: education; labeling; retail


2021 ◽  
Vol 21 (2) ◽  
pp. 49-61
Author(s):  
Martha Trya Fatimah ◽  
Erwinsyah Erwinsyah ◽  
Ali Akbar

Abstract:   The purpose of this study was to compare the quality of service at PT Pos Indonesia and J&T Express in Tenggarong. The problem in this research is the reality that occurs in expedition services and at PT Pos Indonesia and J&T Express in Tenggarong related to consumer complaints such as delivery of goods not on time, checking through the item tracking feature sometimes errors, lost goods during delivery, goods have physical defects when arrive at the destination, the response to consumer complaints is not well served, and so on.This study uses quantitative data obtained from questionnaire data. The number of research samples as many as 100 people using purposive sampling method. The analysis tool uses the Mann Whitney U test.Based on the results of the study indicate that there are differences in service quality at PT Pos Indonesia and J&T Express in Tenggarong. This is evidenced from the results of calculations using SPSS, the Asym Sig value on the tangible dimension is 0.000, Asymp Sig on the empathy dimension is 0.013, Asymp Sig on the responsiveness dimension is 0.001, Asymp Sig on the reliability dimension is 0.013 and Asymp Sig on the guarantee 0.000. This shows that all dimensions have Asymp sig < 0.05, so the hypothesis which states "that there is a difference in service quality between PT Pos Indonesia and J&T Express in Tenggarong" is accepted because it is proven to be true.   Keywords: Service Quality, Tangible, Empathy, Responsiveness, Reliability, Assurance


2021 ◽  
pp. 230-253
Author(s):  
Sandra Cossart ◽  
Lucie Chatelain

Sandra Cossart and Lucie Chatelain review strategic human rights and environmental cases against multinationals in France. By reference to actual cases they outline the legal bases, jurisdiction, and procedure for corporate criminal liability for offences overseas. They discuss cases arising from consumer complaints for misrepresentations by multinationals about human rights standards in supply chains. Regarding tort law, they explain the corporate veil and other hurdles and the potential for claims against parent companies and attempts made to utilise French labour law by employees of foreign subsidiaries. They explain the ground-breaking Law on the Duty of Vigilance of parent and instructing companies, the potential for civil liability in the event of failure to comply with the requirements for a vigilance plan, and judicial enforcement mechanisms. They outline procedural barriers to claims against multinationals, including with regard to access to evidence, collective actions, legal standing of NGOs, and costs rules.


Author(s):  
Rahel Octora ◽  

Developments of technology brings out various types of digital financial innovations. Nowadays, we live in a cashless society, where transactions using cash money are minimized. Payments are currently made with electronic money, whether classified as e-money or e-wallet. This research focuses on the security issue of the e-wallet system, considering that there are still various cases of fraud in Indonesia, that result in the loss of the user's e-wallet balance. This research is a normative juridical research that uses secondary data in the form of primary legal materials, such as various relevant laws and regulations, and secondary legal materials (books and legal literature). The approach used are statutory approach and conceptual approach. Indonesian law has regulated the obligations of e-wallet providers to ensure the security system of user accounts. In the event of a cyber fraud case that results in a loss of balance, the provider plays a role in responding to consumer complaints, and providing explanations regarding the cause of the loss of balance. Cyber fraud perpetrators are criminally responsible based on violations of the Electronic Information Transaction Law.


Author(s):  
Lindsay J. Peterson ◽  
John R. Bowblis ◽  
Dylan J. Jester ◽  
Kathryn Hyer

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