Biomass Stove Design Based Quality Function Deployment (QFD) and Design For Manufacture And Assembly (DFMA)

This study aims to design a biomass stove as a solution for lack of LPG gas in the community in Batu Panjang, Rupat Island, Riau. The Quality Function Deployment (QFD) method is used in this study by elaborating consumer needs through public opinion needs (questionnaire survey) and elaboration of the characteristics of consumer needs. A House of Quality (HoQ) matrix was created to determine the technical characteristics for design analysis of biomass stove and designed using the Design for Manufacture and Assembly (DFMA). The result was a development of "Biomass Stove", which consists of a funnel for fuel, a fire funnel, a filter and an air chamber. The funnel chamber, which the fuel was made the insulation channel and the joining of the fire connector, forms an angle to increase the heat flow to funnel fuel and reduce the heat loss during cooking. The stove design is made safe, comfortable for users and environmentally friendly due to the existence of a filter and air chamber cover. The biomass stove was designed portable, and then it was light and easy to move around.

Analisa Kualitas Pelayanan dan Strategi Perusahaan terhadap Kepuasan Pelanggan dengan Metode QFD dan SWOT pada Jasa Pengiriman Barang

Goods delivery services become the most profitable business opportunities. Facing the reality of the number of goods or services with diverse quality and consumer tastes are easy to change and there are several competitors in this field, resulting in a sharper level of competition. With the growing number of freight services competitors, each delivery service provider such as JNE, TIKI, and Pos Indonesia need to have a special strategy to improve customer satisfaction. This study aims to examine the service quality from each delivery service provider to customer satisfaction through IPA and QFD methods and SWOT analysis to establish the company's strategy in maintaining its position in the market is facing competitors. CSI results obtained for goods delivery services in Jakarta are in the category of quite satisfied but have not reached the maximum satisfaction point. Using the IPA method, researchers found that Pos Indonesia delivery service is one of the delivery services that need to be improved the service quality to be able to survive. Attributes that affect the services and targets that are the priority of Pos Indonesia are based on the QFD method, namely the need for training to employees to be able to improve their service quality. In addition, the right strategic steps to be taken by Pos Indonesia are intensive strategies including market penetration, market development, and service product development to accelerate the company's growth. This strategy is strongly related to the proposed design of strength and opportunity strategies that have been analyzed through SWOT analysis methods. Jasa pelayanan pengiriman barang menjadi salah satu peluang bisnis yang sangat menguntungkan. Menghadapi kenyataan banyaknya barang atau jasa dengan kualitas beragam dan selera konsumen yang mudah berganti serta terdapat beberapa pesaingdibidang ini, mengakibatkan tingkat persaingan semakin tajam. Semakin bertambahnya pesaing-pesaing dari jasa pelayanan pengiriman barang, masing-masing penyedia jasa pengiriman barang seperti JNE, TIKI dan Pos Indonesia perlu memiliki strategi khusus untuk meningkatkan kepuasan pelanggan. Penelitian ini bertujuan untuk mengkaji kualitas pelayanan dari masing-masing penyedia jasa pengiriman barang terhadap kepuasan pelanggannya melalui pendekatan metode IPA dan QFD serta untuk menetapkan strategi perusahaan dalam mempertahankan posisinya dipasar dalam menghadapi pesaing melalui analisa SWOT. Pada penelitian ini, didapatkan hasil CSI untuk jasa pengiriman barang di Jakarta berada dalam kategori cukup puas namun belum mencapai titik kepuasan maksimum. Dalam analisa menggunakan metode IPA, peneliti menemukan bahwa jasa pengiriman Pos Indonesia, merupakan salah satu jasa pengiriman yang perlu ditingkatkan kualitas pelayanannya untuk dapat bertahan. Atribut yang mempengaruhi pelayanan dan target yang menjadi prioritas Pos Indonesia didasarkan pada metode QFD, yaitu perlunya pelatihan kepada karyawan untuk dapat meningkatkan kualitas pelayanannya. Selain itu, langkah strategis yang tepat untuk dilakukan oleh Pos Indonesia yaitu strategi intensif meliputi penetrasi pasar, pengembangan pasar dan pengembangan produk layanan untuk mempercepat pertumbuhan perusahaan. Strategi ini berkaitan sangat kuat dengan rancangan usulan strategi kekuatan dan peluang yang telah dianalisa melalui metode analisa SWOT.

Penerapan Metode Quality Function Deployment (QFD) yang Terintegrasi Metode Servqual untuk Meningkatkan Kepuasan Konsumen dalam Kualitas Pelayanan di Inaka Coffee

Inaka Coffee is one of the coffee shops located in Cimahi City. The existence of this coffee shop is becoming a trend as evidenced by the increasing level of coffee consumption in Indonesia. This research aims to determine the service attributes needed and desired by Inaka Coffee’s consumers, to find out the service performance of Inaka Coffee compared to other competitors as well as to find out the service attributes that must be prioritized to improve service quality in fulfilling Inaka Coffee’s customer satisfaction. This is done by implementing the Quality Function Deployment (QFD) method which aims to improve the service quality on aspects deemed less eligible at Inaka Coffee. This Quality Function Deployment (QFD) method is integrated by SERVQUAL. To find out the consumers’ needs, interviews were conducted with 30 respondents regarding the desired attributes while being at the Coffee Shop. In addition, this research involved 120 respondents, namely coffee shop’s consumers in an assessment regarding expectations and realities of the service quality. This research did not only involve consumers as respondents but also involve experts in assessing the needed technical response and the relationship between the provided technical response provided and the desired consumer’s needs. There are 24 main priorities that need improvement seen from the Pareto diagram analysis. This technical response needs to be done in order to reduce the gap between the value of realities and expectations which means it can increase customer satisfaction of the existing service quality.

Design of Bag Product’s Marketing Strategy by Implementing QFD Method and SWOT Analysis

Production of children's backpacks has experienced a decline in sales over the past three years. This is experienced by CV Semesta Agung (SA), a textile company that produces t-shirts, jeans, and children's backpacks. The decline of children's backpacks sales occurred because of the large number of competitors and it needs a solution to overcome it. This research aims to design the marketing strategy by implementing QFD method and SWOT analysis. The method used is Quality Function Deployment (QFD) stage one, which is a matrix creation of House of Quality (HOQ) and SWOT. Based on the findings of the research, there are several product attributes that should be considered in a production of children’s backpack, such as attractive design/motif, the quality of materials and stitches, affordable price, and product durability. In addition, based on this research, it can be concluded that several marketing strategies can be implemented by companies, which is gained from SWOT method. The first one is WO strategy that can be done by expanding a marketing area in Bandung city, improving packaging design, providing product warranty, giving discount, and manufacturing waterproof children’s backpack. The second one is ST strategy by improving quality of product and worker skills, as well as reducing production cost. The third one is WT strategy by designing more attractive bag products and creating a new product.

DESAIN KEMASAN SEKUNDER PADA PRODUK PROL TAPE DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) (Studi Kasus di UD. Purnama Jati, Kabupaten Jember)

Packaging refers to an object to protect and secure certain products within the package as well as giving a particular image to persuade the customers. The research objectives were to identify customers’ desires and satisfaction levels to prol tape product packaging using the quality function deployment (QFD) method, designing packages, determining the type of packaging, and determining the compressive strength of the packaging using a universal testing machine (UTM). The research findings were 4 important attributes found for secondary packaging, namely the attributes of strength, appearance, price, and protection. Based on the attributes, the researcher designed a new secondary packaging using the RSC (regular slotted container) type of packaging consisting of two parts; BC flute type for outer packaging and B flute type for inner packaging. Meanwhile, the old secondary packaging only consisted of one part, namely B flute type for outer packaging. According to the compressive strength test results, the new packaging has a compressive strength value of 189.6 kgf with a maximum stack number of 40 stacks, and the old packaging has a compressive strength value of 82.7 kgf with a maximum stack number of 18 stacks. Keywords: compressive strength, packaging, prol tape, QFD