Diagnosing Service Success and Failure Incidents in the Consumer-to-Business Sharing Economy

This study uses the critical incident technique to collect and analyze incidents of service failure and success involving a logistics sharing service in which the service providers are individuals. The authors also explore the key factors that affect customer satisfaction, along with the official and ideal recovery strategies. Data is based on interviews with 35 business users in Taiwan in 2017. A card sorting exercise is employed to classify the collected incidents and strategies into categories. The results show that the determinants of success and failure in logistics sharing services include drivers, platform operation, the matching system, and communication. Compensation is the most effective recovery strategy, whereas doing nothing is the least effective. Suggestions based on our results can help managers of the sharing economy to avoid or recover from failures and attain success.

Diagnosing Service Success and Failure Incidents in the Consumer-to-Business Sharing Economy

This study uses the critical incident technique to collect and analyze incidents of service failure and success involving a logistics sharing service in which the service providers are individuals. The authors also explore the key factors that affect customer satisfaction, along with the official and ideal recovery strategies. Data is based on interviews with 35 business users in Taiwan in 2017. A card sorting exercise is employed to classify the collected incidents and strategies into categories. The results show that the determinants of success and failure in logistics sharing services include drivers, platform operation, the matching system, and communication. Compensation is the most effective recovery strategy, whereas doing nothing is the least effective. Suggestions based on our results can help managers of the sharing economy to avoid or recover from failures and attain success.

Effectiveness of rent recovery strategies on residential real estate in Ibadan, Nigeria

PurposeThe upward rise of the prolonged payback period and the inability of the project to generate estimated income that has been linked with the irregular rent payments has been a major problem confronting real estate investment. Given the fact that real estate investment is a risky investment venture with a highly uncertain future stream of income, this paper examines the effectiveness of rent recovery strategies in the emerging Nigeria residential real estate practice.Design/methodology/approachThe study employed an exploratory research design. The study identified the five recovery strategies adopted by the estate surveying and valuation firms in Ibadan Metropolis, Nigeria. The study adopts a purposive sampling method to select 52 registered estate firms in the study area and a questionnaire using a five-point Likert scale was used to elicit information. The data obtained were analyzed using descriptive and inferential statistics.FindingsThe result showed that the rent recovery strategies adopted by the respondents include email approach, rent reminder notice, adequate maintenance, eviction notice and dialogue approach. The perceived top-rated strategies that could influence estimated income were dialogue and rent reminder notice. Also, the findings showed the factors that influence the choice of strategy are property type, company policy and the proportion of rent to the tenant's income.Practical implicationsThe study has an implication for real estate investors and property practitioners regarding the willingness of the investors to invest in real estate investment.Originality/valueThis paper is relevant given the fact that the rental property market is prone to risk that could impede the regular streamflow of income. This serves as a need for examination of the effectiveness of adopted rent recovery strategies as it relates to real estate property management practice and investment viability.

Mental Health Consequences from COVID-19 Pandemic and Strategies for Community Level Recovery

Background: The COVID-19 pandemic has spread across the globe from 2019 affecting millions of people physically, mentally, and socio-economically. The purpose of the study was to map out the mental health consequences of the COVID-19 Pandemic and suggest recovery strategies.Methods: A qualitative inquiry into the mental health aspects of the COVID-19 pandemic using observations from working in busy health clinics, general practices, primary and community care setting, and dedicated COVID acute care wards during the pandemic in Australia, United Kingdom and Sri Lanka; discussions with colleagues worldwide; analyzing social and news media comments; literature survey and experience of dealing with past disasters were used to map out mental health consequences and put forward recovery strategies.Results: In covid sufferers, neuropsychiatric symptoms lasting months, unrelated to respiratory insufficiency suggested brain damage due to vascular endothelial injury and/or cerebral venous thrombosis (CVT). A third went onto develop or have a relapse of a psychological or neurological conditions. In the general population, common consequences included common mental health disorders; changing patterns of substance abuse including alcohol; increased domestic violence and child abuse. Family relationships, interactions and understanding improved in many but minority had strained dynamics. Vulnerable groups included the elderly, women, youth; children; disabled; frontline and health workers; minorities and severely mentally ill. At the community level, there were signs of collective (mass) hysteria from panic buying to conspiracy theories, public shaming, fake news and disinformation spreading on social media and mass protests. There were also positive effects such as better understanding of bio-knowledge; interventions (rapid vaccine production, contact tracing methods) and discoveries (mRNA Vaccines), health systems improvements (tele-health), online learning, gratitude toward heath care workers, increased social/community/family cohesion, closer international networking, reduction in suicide rates and drop in interstate and civil conflicts, road accidents, crime and communicable diseases with their resultant morbidity, mortality and mental health consequences. Conclusions: In view of the widespread mental health and psychosocial consequences from the COVID-19 pandemic, a community-based approach is suggested while treating more severe mental disorders at the primary care or specialist level.

Role of Technological Innovations in Improving Manufacturing Resilience in the Post-Covid Era

Technological progress is critical for improving manufacturing resilience and achieving self-sufficiency in any nation. The COVID-19 crisis has shown the importance of, as well as the threats associated with, our new industrial processes. Manufacturing's critical position in both industrialized and emerging economies has been shown by shortages of medical supplies and disruptions in basic goods. These delays and market fluctuations have also highlighted the pitfalls of focusing solely on a globalized distribution system characterized by fragmented supply chains, the separation of engineering and manufacturing, and just-in-time production. Although globalisation was the trend before the COVID-19 pandemic, several countries realized the dangers and began to look inward, focusing on developing local manufacturing capacities. In addition, the automotive sector has established itself as a cornerstone of post-COVID-19 recovery strategies.

Crises in Agriculture

COVID-19 is a pandemic of the 21st century, a disease that shook the world and altered the lives of entire communities. Due to the enormous negative influence on the economy, it permanently alters the way an organization operates, leading businesses to develop crisis management techniques and implement new innovative practices. Agriculture is no exception. Given the sector's constant growth, which is not only due to population growth but also to continuous lifestyle changes, it is critical to implement recovery plans at the organizational and government levels. Thus, this chapter provides an overview of crisis management, including its key characteristics and framework; analyzes the importance of innovation in the agricultural sector; provides an overview of the agricultural sector; examines the impact of the pandemic on this sector and some recovery strategies; and examines the attitude of agricultural professionals toward the COVID-19 crisis.

Grab Bar Use Influences Fall Hazard During Bathtub Exit

Objective This study evaluated the hazard (risk of unrecovered balance loss and hazardous fall) and strategies associated with grab bar use, compared to no grab bar use, during unexpected balance loss initiated whilst exiting a bathtub. Background While independent bathing is critical for maintaining self-sufficiency, injurious falls during bathing transfer tasks are common. Grab bars are recommended to support bathing tasks, but no evidence exists regarding fall prevention efficacy. Method Sixty-three adults completed a hazardous bathtub transfer task, experiencing an unpredictable external balance perturbation while stepping from a slippery bathtub to a dry surface. Thirty-two were provided a grab bar, while 31 had no grab bar available. Slips and grab bar use were recorded via four video cameras. Slip occurrence and strategy were identified by two independent video coders. Results Participants who had a grab bar were 75.8% more likely to recover their balance during the task than those who did not have a grab bar. Successful grab bar grasp was associated with balance recovery in all cases. Attempts to stabilize using other environmental elements, or using internal strategies only, were less successful balance recovery strategies. Grab bar presence appeared to cue use of the environment for stability. Proactive grasp and other strategies modified grasping success. Conclusion Grab bars appear to provide effective support for recovery from unexpected balance loss. Grab bar presence may instigate development of fall prevention strategies prior to loss of balance. Application Bathroom designs with grab bars may reduce frequency of fall-related injuries during bathing transfer tasks.

Comparative Study on Using Various Recovery Stimulation Methods to Boost Nitrification Recovery in SBRs Inhibited by Hazardous Events

A system consisting of six SBR units was operated in parallel for three phases to investigate the impacts of salinity shock and anaerobic and aerobic starvation on the activated sludge process stability and effects of various recovery stimulation methods on the subsequent recovery period. Different recovery strategies were applied in each SBR unit, including natural recovery, adding bio-accelerators, a stepwise increase feed strategy, a stepwise strategy coupled with bio-accelerators dosing, extended aeration time, and extended aeration time coupled with bio-accelerators dosing. It was concluded that the combination of stepwise strategy and dosing bio-accelerators showed the most efficiency in boosting system recovery after being subjected to NaCl shock and starvation. The boosting effect of the stepwise strategy alone was slightly better in recovery after NaCl shock. Furthermore, extending the aeration rate could bring more positive effects when resuscitating the system after long-term anaerobic starvation. For the unit that only received dosing of bio-accelerators during the recovery period, it could be concluded that there was a specific time requirement for the bio-accelerators to take effect significantly, as the impact of bio-accelerators on the beginning days of recovery periods was very slight. In contrast, adjusting operational regimes such as stepwise increased feed volume or extending aeration time could significantly boost the SBRs from the first recovery days. Hence, highly effective recovery efficiency could be achieved by coupling dosing bio-accelerators with other operational adjustment methods, especially stepwise strategies.

The Effects of Match Congestion on Physical Performance in Football Referees

We examined the changes in performance during congested (two matches within a 7-day interval) and non-congested (one match within≥7-day interval) fixtures in 17 elite football (soccer) referees during 181 official matches. External demands comprised 20 GPS-based metrics. Internal load was assessed by heart rate and rating of perceived exertion. Compared to non-congested fixtures, referees decreased their running distance at 21–24 km·h−1 (p=0.027, effect size [ES]=0.41) and > 24 km·h−1 (p=0.037, ES=0.28), the number of sprints (p=0.012, ES=0.29), and distance sprinting (p=0.022, ES=0.29) in congested matches. Most play metrics were lower in congested versus non-congested fixtures with low-to-moderate ES. During the 2nd half of non-congested fixtures, referees covered larger distances at low-speed running (p=0.025, ES=0.47). Match congestion due to officiating two matches less than a week apart caused a notable decrease in match running activity in professional football referees, especially at above 21 km·h−1. These data reiterate the need for specific conditioning and post-match recovery strategies in high-level referees to ensure optimal judgment performance favouring the quality of the competition. Governing bodies should take these outcomes into account when designating referees for a match.