Implementation of Student Satisfaction Information System to the Final Project Services

The final project service is a supervision service from the lecturer for students who prepare the final project. Satisfactory service can be an effective promotion to prospective students. The Quality Control Group (GKM) of STMIK Indonesia Padang carries out one of their responsibilities, namely analyzing student satisfaction with final assignment services as an evaluation of the performance of final assignment supervisors and also to improve final assignment services. Therefore, we need an information system that can help GKM employees obtain accurate results to analyze student satisfaction. The system development method used is to use an object-oriented methodology. The website-based information system that was built (named WALTA (Final Project Service Satisfaction Analysis Website)) used the Likert scale measurement method to measure the level of student satisfaction with the services of the final assignment supervisor with 5 category levels, namely very satisfying, satisfying, quite satisfying, less satisfying and unsatisfactory. The existence of WALTA, GKM STMIK Indonesia Padang employees worked more effectively and efficiently because there was no need to collect students locally to fill out the questionnaire, no need to print out the questionnaire and process the questionnaire data, and the results of the questionnaire were immediately displayed on WALTA. 32 lecturers supervised the final assignment of Odd Semester 2018/2019. It was found 9 lecturers provided final assignment services with a very satisfying category and 23 lecturers with a satisfactory category. Furthermore, the results of this assessment were one of the lecturers' performance evaluation instruments.

Analisis Kepuasan dan Loyalitas Konsumen Produk Tela-Tela Barokah Depan Kampus Baru Universitas Halu Oleo pada Masa Covid-19

This study aims to determine consumer satisfaction and loyalty of late-late products during the Covid-19 period—this research at the Barokah Tela-tela business in front of the new UHO campus using 30 respondents. Determination of respondents is done by accident (Accidental sampling), assuming that the respondent can be trusted. The variables observed in this study were consumer characteristics, tela-tela, and customer satisfaction and loyalty and satisfaction analysis methods using Customer Satisfaction Index (CSI) analysis and loyalty analysis using committed buyers, like the brand, satisfied buyers, habitual buyers, and switches. Buyers. The results show that the calculation of customer satisfaction analysis of the Customer Satisfaction Index is 0.77 or 77.46%. The CSI value criterion states that the vulnerable value of 0.66-0.80 is a satisfied consumer criterion. Based on this situation, it can be concluded that Barokah consumers have shown a satisfying attitude towards the products they consume. The survey results show that the most consumers who state that they are satisfied are the taste and cleanliness attributes of the Tela Barokah business location. The results of the calculation of consumer loyalty analysis using switcher buyer analysis are 53.33%, chronic is 79.33%, the satisfied buyer is 72.00%, liking the brand is 76.67%, and committed buyer is 62.00%. The analysis results are mainly in the index interval of 61.00-80.00, which means that Barokah consumers have shown a loyal attitude. The existence of the Covid-19 pandemic did not hurt the decline in consumer demand for snack products in the business. This is known from the income that remains in the range of ± IDR400.000 - IDR1.500.000 - every day both before and during the Covid-19 outbreak in Kendari City.

Organization of Educational Environment at Pedagogical University: Concepts and Scenario of Changes

The subjects of education satisfaction analysis with the teacher training results at the University was carried out. The training deficiencies and new challenges were identified, which made it possible to determine the guidelines for the development of pedagogical university. A variant to transform the organizational scheme of communications between university departments was presented to increase the efficiency of educational environment organization for professional training of future teachers.