The role of telecom industry towards a new vision to make India Digitally powerful in the age of globalization

The Telecom Sector of India has grown over the years and emerged as the second largest today. The reliance Jio has planned to launch 5G in the second half of the 2021. since the launch of Jio we have seen a rapid penetration of Internet services in India. India has the 2nd largest telecom industry in India and the cheapest net provider to its people. There are 500 million active data users and by 2024 it is estimated to have more than 800 million active users and manufacture of 1 billion smart phones in the upcoming years. India is also working towards its objective to empower people digitally. We have seen a rise in the use of digital platform during the pandemic period and also India is taking it steps ahead towards digital economy. The sad reality behind this is even where India is about to launch 5G service in India 90% of the population in India are digitally illiterate with only 8% of the population have access to a laptop or a computer. India also has a poor cyber security system and the data is vulnerable of every user. We also have poor tower connection in many areas with only 25 % of the net is connected by fiber. India needs to upgrade its telecom industry and provide net facilitates to all its people as the Internet is going to dominate the future. India’s Telecom industry contributes to 6.5% of the GDP.

Internal business process performance of the Nepalese telecom industry

The study looked at the use of internal business process metrics within the performance assessment framework of the Nepalese telecom industry. It employed a descriptive study approach and an organized questionnaire survey instrument. The population of this study included all of Nepal’s telecom operators and their employees. The sample organizations from which random sampling techniques obtained the responses of 318 employees were Nepal Telecom and Ncell. The employees who hold at least offers and above positions at their company were the targeted respondents of the study. Three parts of the survey questionnaire were set up with 27 questions of different types to gather data. SPSS (statistical package for social sciences) program was employed to process and analyze the data. Sixteen measuring variables within four constructs were examined to assess the IBPP (internal business process performance). Three of these constructs: operations management (β = 0.229, p < 0.01), customer management (β = 0.380, p < 0.01), and regulatory and social processes (β = 0.175, p < 0.01) were found to have a statistically significant and favorable impact on the IBPP while innovation processes (β = 0.024, p > 0.05) was not properly applied and understood in the Nepalese telecom industry. The findings of this study will help identify the primary drivers of performance metrics and their relevance in organizational performance for the Nepalese telecom industry.

A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China

Customer churn will cause the value flowing from customers to enterprises to decrease. If customer churn continues to occur, the enterprise will gradually lose its competitive advantage. When the growth of new customers cannot meet the needs of enterprise development, the enterprise will fall into a survival dilemma. Focusing on the customer churn prediction model, this paper takes the telecom industry in China as the research object, establishes a customer churn prediction model by using a logistic regression algorithm based on the big data of high-value customer operation in the telecom industry, effectively identifies the potential churned customers, and then puts forward targeted win-back strategies according to the empirical research results. This paper analyzes the trends and causes of customer churn through data mining algorithms and gives the answers to such questions as how the customer churn occurs, the influencing factors of customer churn, and how enterprises win back churned customers. The results of this paper can better serve the practice of customer relationship management in the telecom industry and provide a reference for the telecom industry to identify high-risk churned customers in advance, enhance customer loyalty and viscosity, maintain “high-value” customers, and continue to provide customers with “value” and reduce the cost of maintaining customers.

Implementing Artificial Intelligence in CDR & Links Failure in Telecom Technology

This Paper is about implementing Machine Language Technology in Important day to day operations of Telecom Industry. CDR (Call Details Record) is one of the Primary Operations of Telecom service Provider for Charging Monthly Expenses to the Subscribers.Implementing AI in Telecom Links Failure is another Agenda of this Paper.

Linking firms' strategies with firm performance: mediating role of network value in telecom industry

PurposeThe purpose of the current study is to investigate the role network value of firm on the relationship between firm strategic initiatives on firm performance by managing the market antecedents including user's expectations, user's coordination and user's compatibility.Design/methodology/approachThe current study uses secondary date of telecom industry of Pakistan, India and China. The data obtained were later subjected to the analysis using CASUALMED procedures of statistical analysis software (SAS).FindingsThe findings from the study projected that strategic drivers played an important role in leveraging the firms' performance. The results also confirm that in order to increase the firm performance, the network value of firms' plays a very crucial role.Research limitations/implicationsDespite making novel contribution, the present study has few limitations, need researchers' attention to be explained in the future, which includes narrow population size, not being able to work on indirect network effects and the theoretical explanation of behavioral antecedents of network value.Practical implicationsThe present research have potential applications for managers of telecom industry, which in turn would help them to develop the strategies that they could build to leverage their network value and firms' performance.Originality/valueThe current study has made a considerable contribution in the literature by proposing a model that adds to the theoretical foundation of strategic management of the firm. So, closely considering these insights would be helping for the firms to leverage its network value in mobile telecommunication industry.