From Project to Customized Service

The academic landscape of the Netherlands has been influenced in recent years by new governmental policies regarding open access and open science, national and European legal guidelines, developments in ICT, and changes in how researchers are assessed. The University of Groningen Library (UB) has seized the opportunity in these developments, providing research support in the domains of registration and archiving of research output, open access publishing, research data management, and research analytics. Increased efficiency in traditional library procedures and the introduction of project-based funding have provided staff capacity for these developments. Full-service customization, to meet the needs of researchers and alleviate their time and work pressure, lies at the heart of the UB's research support.

The influence of service category, consumers' narcissism and processing mode on service customization consumption

PurposeThis study aims to investigate the impacts of service category (utilitarian vs hedonic) on chosen degree of uniqueness (CDOU) and consumers' willingness to pay more (WTPM), as well as the moderating roles of consumers' narcissism trait (high vs low) and processing mode (rational vs experiential) on the relationship between service category and CDOU.Design/methodology/approachThis study conducts one online experiment-questionnaire study and one between-subject lab experiment to test the hypotheses.FindingsThis study finds that consumers are more likely to choose unique choices in hedonic service customization. Consumers' CDOU has a positive effect on their attitudes toward WTPM. In addition, consumers' processing mode moderates the relationship between service category and CDOU.Practical implicationsThe findings provide new insights into better understanding the factors affecting the choice of service customization and have significant practical implications. First, consumers' different desire for uniqueness of different service should not be neglected when examining the values of service customization. Second, high-level CDOU is quite prevalent for hedonic (vs utilitarian) service customization, especially for consumers with experiential processing mode.Originality/valueWhile previous studies state “need for uniqueness” as a key characteristic of product customization in general, we extend it to intangible service customization and connect it with consumers' WTPM. In addition, the moderating role of individual trait and decision-making processing mode is also checked. Thus, the findings refine the existing understanding of the relationship between uniqueness and service customization.

Smart Parking System Based on Rules

The intelligent town idea plays a significant part in today's technological term. Consequently, the worry about parking in an urban area has become imminent. The parking problem can become a great chance presented by present trends to satisfy the world's linked continuum. This article focuses primarily on the smart car parking system idea. This system of parking offers 6 slots. But up to n amount of slot can be extended. The proprietor is assigned to each individual slot. And in the allocated scheme, the proprietor must park the car, but when a remote slot is assigned, i.e. slot 9, 10 makes the system uncomfortable to use for a brief stay. Therefore, a rule-based service customization method is used and this parking scheme will record remain time for a few days and the system will therefore allocate a slot to the vehicle's proprietor. Together with the IR sensor and RFID reader, Raspberry Pi is used in this scheme and linked to the web page with integrated Wi-Fi.