emotional display
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2022 ◽  
Vol 12 ◽  
Author(s):  
Xuejiao Cheng ◽  
Han Xie ◽  
Jianzhong Hong ◽  
Guanghua Bao ◽  
Zhiqiang Liu

Teacher's emotions have been shown to be highly important in the quality and effectiveness of teaching and learning. There is a recognized need to examine the essential role of teacher's emotions in students' academic achievement. However, the influence of teacher's displays of emotions on students' outcomes in small-group interaction activities, especially in the online environment, has received little attention in prior research. The aim of the present study was to explore the relationship between teacher's different emotional displays and students' perceptions of the teacher's competence, as well as students' collaborative feelings and productivity in online small-group discussions. Using a three-level between-subjects design, 74 participants were randomly divided into four-member groups comprising a teacher and three other participants. All the groups were asked to discuss an open-ended realistic problem using online software, during which the teacher's display of emotions varied (positive vs. negative vs. neutral). The participants' self-reported questionnaire data (perception of the teacher's competence, students' feeling of pleasure, collaborative satisfaction, and willingness to continue collaborating) and productivity (number of effective ideas expressed within a given time) were measured to compare the participants who were exposed to different emotional displays. As expected, the results showed that the participants who received the teacher's positive emotional display reported that they experienced higher levels of pleasure during the task. However, in contrast to our expectations, those under the negative emotional display condition showed a significantly higher level of productivity in the group task. In addition, compared to emotional display, the participants' perceptions of the teacher's competence were rated significantly higher under the neutral condition, and they reported higher levels of collaborative satisfaction and greater willingness to continue collaborating with their group. The findings have the potential benefit of informing educational practice on whether teachers should display their emotions in a small-group discussion or how they should display emotions following adjustment for the relative aim of the teaching activities.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ludivine Perray-Redslob ◽  
Dima Younes

PurposeEmpirically, this paper questions whether accounting can help cope with crisis and preserve some form of feminist ideals. Theoretically, this paper aims to explore how accounting affects the division of emotional work in times of crisis.Design/methodology/approachThe paper relies on a qualitative study that investigates “life under lockdown” during the COVID crisis and focuses on middle-class well-educated couples aspiring for some form of gender equality and who introduced accounting tools (schedules, charts, to-do-lists, etc.) in their daily life to achieve it.FindingsThe paper argues that accounting tools are not able to prevent couples from adopting traditional ways of carrying out emotional work. By favoring the masculine way of displaying emotions, they make invisible women's efforts for comforting. They even mask the unequal distribution of emotional work under some form of “neoliberal equality”. Also, in a context where middle-class standards are perceived as crucial to meet for both parents to keep their social position, accounting tools, by holding parents accountable for these standards, let no time to find alternative ways of living. Consequently, traditional roles become impossible to reverse.Research limitations/implicationsThe paper investigates accounting, gender and emotions by showing the importance of making emotional work visible at a household but also at an organizational and societal level. It calls for an “integrative” emotional display that is crucial for resilience in times of crisis and invites to challenge neoliberal middle-class standards that make household life difficult for most women. Theoretically, it invites for further exploring how accounting tools are constructed and negotiated and how unpredictable elements of life other than emotions affect gender when accounting tools are introduced in times of crisis.Originality/valueThis article contributes to the literature on gender-in-accounting by introducing the concept of emotional work and showing how accounting tools affect the gendered division of emotional work in praxis.


2021 ◽  
Author(s):  
Jürgen Wegge ◽  
Katharina Goerdeler ◽  
Denise Dörfel

BACKGROUND: Affective Events Theory (AET) postulates that job characteristics have an impact on job attitudes and work behaviour via affective events and reactions. However, the display of positive emotions can be rather problematic in undertakers and be in conflict with displaying compassion. OBJECTIVE: This study examines work events eliciting various emotions in the work of undertakers and how display of emotions in this profession affects job satisfaction. We thereby focus on AET and extend this by investigating time pressure as a moderator of the relationship between autonomy, positive emotions and job satisfaction. METHODS: First, we collected specific affective work events of undertakers in a pilot interview study. Second, N = 112 undertakers participated in a cross-sectional survey measuring affective events, emotional display, commitment to display compassion, autonomy, time pressure, job satisfaction and work engagement.RESULTS: Experiencing positive emotions at work is beneficial even in undertakers. Additionally, autonomy was associated with positive emotions particularly under high time pressure and low commitment to display compassion moderated the link between work events and showing compassion. CONCLUSIONS: Taken together, undertakers’ well-being is associated in complex ways with the interplay of positive emotions, autonomy and time pressure at work and individual differences in commitment for displaying compassion to clients.


2021 ◽  
Author(s):  
Natalia Albuquerque ◽  
Daniel S. Mills ◽  
Kun Guo ◽  
Anna Wilkinson ◽  
Briseida Resende

AbstractThe ability to infer emotional states and their wider consequences requires the establishment of relationships between the emotional display and subsequent actions. These abilities, together with the use of emotional information from others in social decision making, are cognitively demanding and require inferential skills that extend beyond the immediate perception of the current behaviour of another individual. They may include predictions of the significance of the emotional states being expressed. These abilities were previously believed to be exclusive to primates. In this study, we presented adult domestic dogs with a social interaction between two unfamiliar people, which could be positive, negative or neutral. After passively witnessing the actors engaging silently with each other and with the environment, dogs were given the opportunity to approach a food resource that varied in accessibility. We found that the available emotional information was more relevant than the motivation of the actors (i.e. giving something or receiving something) in predicting the dogs’ responses. Thus, dogs were able to access implicit information from the actors’ emotional states and appropriately use the affective information to make context-dependent decisions. The findings demonstrate that a non-human animal can actively acquire information from emotional expressions, infer some form of emotional state and use this functionally to make decisions.


2021 ◽  
Vol 12 ◽  
Author(s):  
Elena Gaviria ◽  
Laura Quintanilla ◽  
María José Navas

Envy is the result of a social comparison that shows us a negative image of ourselves. The present study addresses the effect of the context of group comparison and group identification on children's expression of this emotion. Through different stories, participants aged between 6 and 11 years were exposed to four contexts of upward social comparison in which they had to adopt the role of the disadvantaged character. From their emotional responses and their decisions in a resource allocation task, three response profiles were created: malicious envy, benign envy, and non-envy. Although we found important differences between verbal and behavioral responses, the results showed greater envy, both malicious and benign, when the envied was an out-group. On the other hand, when the envied belonged to the in-group and competed with a member of the out-group, malicious but not benign envy practically disappeared. With age, envious responses decreased, and non-envious responses increased. The role of social identity in the promotion and inhibition of envy is discussed, as well as the acquisition of emotional display rules in the benign envy and non-envy profiles.


2021 ◽  
pp. 002224292110130
Author(s):  
Neeraj Bharadwaj ◽  
Michel Ballings ◽  
Prasad A. Naik ◽  
Miller Moore ◽  
Mustafa Murat Arat

At the intersection of technology and marketing, the authors develop a framework to unobtrusively detect salespersons’ faces and simultaneously extract six emotions: happiness, sadness, surprise, anger, fear, and disgust. They analyze 99,451 sales pitches on a livestream retailing platform and match them with actual sales transactions. Results reveal that each emotional display, including happiness, uniformly exhibits a negative U-shaped effect on sales over time. The maximum sales resistance appears in the middle rather than at the beginning or the end of sales pitches. Taken together, in one-to-many screen-mediated communications, salespersons should sell with a straight face. In addition, the authors derive closed-form formulae for the optimal allocation of the presence of a face and emotional displays over the presentation span. In contrast to the U-shaped effects, the optimal face presence wanes at the start, gradually builds to a crescendo, and eventually ebbs. Finally, they show how to objectively rank salespeople and circumvent biases in performance appraisals, thereby making novel contributions to people analytics. This research integrates new types of data and methods, key theoretical insights, and important managerial implications to inform the expanding opportunity that livestreaming presents to marketers to create, communicate, deliver, and capture value.


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