A reflection on survey research in hospitality

2018 ◽  
Vol 30 (11) ◽  
pp. 3412-3422 ◽  
Author(s):  
Sara Dolnicar
Keyword(s):  
Social Sciences ◽  
Survey Research ◽  
Risk Mitigation ◽  
Mitigation Measures ◽  
Content Type ◽  
The Social ◽  
Wide Range ◽  
Substantial Risk ◽  
Research Questions ◽  
Practical Implications

Purpose Survey research has developed to become the default empirical approach to answering research questions in the field of hospitality (and many other fields of research within the social sciences). This paper aims to reflect on the use of survey research in hospitality and offers recommendations for improvement. Design/methodology/approach First, known dangers to validity associated with survey research are discussed. Next, a sample of studies recently published in leading hospitality journals is assessed in view of these known dangers. Finally, recommendations are offered for editors, reviewers, readers and authors to mitigate the risk of drawing invalid conclusions based on survey research. Findings Survey research is very common in hospitality research and is used to investigate a wide range of research questions and constructs under study. The nature of constructs studied, the answer scales used and the nature of the samples point to a substantial risk to the validity of conclusions drawn. Practical implications A number of risk mitigation measures are proposed that can help authors minimise the risks to validity arising from known dangers associated with survey research. These same risk mitigation measures can be used by editors and reviewers in the assessment of manuscripts and by readers to evaluate the validity of conclusions drawn in already published work. Originality/value The value of this study lies in reflecting from a distance on how the survey research is conducted in the social sciences in general and in hospitality research in specific. The paper reveals that some routine approaches particularly prone to undermining the validity of conclusions may have been adopted and offers a few suggestions how this risk can be mitigated.

Family firms taking surprising risks: building success on conservative values

2019 ◽  
Vol 40 (5) ◽  
pp. 21-27 ◽  
Author(s):  
Mark Lehrer ◽  
Stefan Schmid
Keyword(s):  
Risk Taking ◽  
Design Methodology ◽  
Family Firms ◽  
Risk Mitigation ◽  
Content Type ◽  
Substantial Risk ◽  
Conservative Values ◽  
Major Facilitator ◽  
Open Question ◽  
Practical Implications

Purpose This paper aims to explore hidden wellsprings of risk-taking in family firms. Design/methodology/approach The high tolerance for risk shown repeatedly by the famous family firm Hipp of Germany is documented. Three major risk-taking episodes at Hipp are examined. Findings Counterintuitively, conservative values were actually a major facilitator of risk-taking at Hipp. Research limitations/implications The ramifications for other family firms, especially in Germany’s so-called Mittelstand, are examined. An open question is whether the relevant scope of the foregoing analysis may be confined to national contexts like German Mittelstand with its highly developed sector of family firms. Practical implications Contrary to received wisdom, family firms with conservative values may actually have certain advantages in their capacity not only to assume certain types of risks but also to mitigate such risks. Especially the communitarian embeddedness of such values may provide a layer of risk mitigation. Social implications At least in some countries, such as Germany, family firms are indeed willing to engage in substantial risk-taking. With their approach of combining conservative values and risk-taking, they contribute to considerable wealth and societal development. Originality/value Conservatism in management and risk-taking propensity are usually thought of as antipodes. However, it is necessary to distinguish between conservatism (which usually equates to risk aversion) and conservative values (which, as shown, may be highly compatible with a willingness to engage and succeed in risky undertakings).

Consistency, continuity and stability – organizational virtues or not?

2012 ◽  
Vol 33 (4) ◽  
pp. 166-174 ◽  
Author(s):  
Peter Holmes ◽  
Susan Williams
Keyword(s):  
Social Sciences ◽  
Design Methodology ◽  
Stability Control ◽  
Positive Outcomes ◽  
Content Type ◽  
The Social ◽  
Business Setting ◽  
Sociological Approaches ◽  
Practical Implications ◽  
Organisational Level

PurposeThe purpose of this paper is to propose that some level of disorder in daily life can be of benefit. The article aims to draw from recent ideas suggesting that chaos in a business setting has the potential to yield rich gains, and consider how these might be applied to a therapeutic community (TC) setting.Design/methodology/approachThe authors combine sociological approaches with trends in commercial contexts to reflect on the potential implications for TC environments.FindingsThe instinctive quest for stability, control and continuity is suggested to run counter to the need for change at an organisational level. Chaos can be considered as both disorder and hidden order, each creating opportunities for positive change through a chaordic process. It is suggested that TCs are well‐suited to embrace the relational dynamic required, if they are willing to engage in this chaos organisationally.Practical implicationsThe article has a very serious and far‐reaching range of implications for TC life, in suggesting that at an organisational level TC processes should be designed to accommodate the chaordic process. Rather than the TC simply being a container in which therapeutic change happens, it is proposed that the TC itself can undergo a dynamic of discontinuous change that brings additional benefit to its members.Originality/valueThis article is intentionally interdisciplinary, embracing thinking from the social sciences, especially sociology, as well as recent examples from business and organisational theory. In bringing some of these ideas into TC life the authors are also drawing on their own research and findings from founding and running a TC, observing on numerous occasions the positive outcomes following times of chaos, disorder and upheaval in the lives of clients and the TC.

Assessing the social relevance of school transport in Flanders (Belgium)

2014 ◽  
Vol 41 (2) ◽  
pp. 162-179 ◽  
Author(s):  
Tom van Lier ◽  
Astrid De Witte ◽  
Olivier Mairesse ◽  
Joachim Hollevoet ◽  
Dimokritos Kavadias ◽  
...  
Keyword(s):  
Cost Benefit Analysis ◽  
Cost Benefit ◽  
Economic Evaluations ◽  
Social Relevance ◽  
Content Type ◽  
Transport Organization ◽  
The Social ◽  
Research Questions ◽  
Socially Relevant ◽  
Practical Implications

Purpose – The main purpose of this study is to evaluate the social relevance of school transport in Flanders, Belgium, by using a social cost-benefit analysis (SCBA). Design/methodology/approach – The use of a SCBA already showed to be an appropriate tool for the appraisal of transport projects as it generates a large amount of information on the investment and its return for society. Findings – This paper clearly shows that organizing school transport is socially relevant, using a SCBA as a tool for evaluation. The analysis also provides insight in potential ways for improving school transport organization and financing and allows assessing whether further gains for society are possible. It reveals that the budget granted for the obligatory organization of school transport is not sufficient and that schools are generally forced to use part of their educational budget to be able to organize the (socially relevant) school transport. Practical implications – Findings from this study can assist schools and organizers of school transport in improving their organization. It demonstrates the strengths and weaknesses of the investment. Originality/value – Not many socio-economic evaluations of school transport have been done in literature. This study supports the use of SCBA within this context, further developing its use to answer similar research questions.

Differentiating risk factors of Ponzi from non-Ponzi frauds

2019 ◽  
Vol 26 (4) ◽  
pp. 993-1005 ◽  
Author(s):  
Vasant Raval ◽  
Vivek Raval
Keyword(s):  
Risk Factors ◽  
Risk Mitigation ◽  
Mitigation Measures ◽  
Financial Fraud ◽  
Research Approach ◽  
Content Type ◽  
Fraud Risk ◽  
Separate Class ◽  
Practical Implications

Purpose This paper aims to analyze the attributes of Ponzi schemes (“Ponzis”) to determine whether they are a unique class of financial fraud. Design/methodology/approach The authors apply the disposition-based fraud model to classify and differentiate the attributes of Ponzis. This classification exercise helps comprehend the distinct drivers of Ponzis. Findings Fraud risk factors of Ponzis are different from those involved in other financial frauds. Four propositions about risk and risk mitigation measures are developed. Research limitations/implications The research approach used is conceptual, not empirical. However, the insights from this exercise should inform how different Ponzis are from other financial frauds and why they should be treated as a separate class for prevention and enforcement. In turn, this may trigger an interest in empirical research focused on the unique risks of Ponzis. Practical implications Knowledge of risk factors unique to Ponzis will permit a consideration of customized risk mitigation measures to prevent or detect Ponzis. Enforcement actions can also become more effective because of a distinct risk-based classification of Ponzis. Social implications The prevention of damage from Ponzis hinges upon how well prospective victims are educated to become aware of signs of Ponzis. This should lead to the more effective protection of investors from victimization from Ponzi schemes. Originality/value The implicit understanding that all financial frauds are alike and that the risk-factors involved are substantially the same across all classes of fraud is challenged. This revelation opens opportunities to add value through focused research on Ponzis as a distinct class of fraud.

Finance and the social mission: a quest for sustainability and inclusion

2019 ◽  
Vol 12 (2) ◽  
pp. 225-242
Author(s):  
Munacinga Simatele ◽  
Phindile Dlamini
Keyword(s):  
Financial Services ◽  
Risk Mitigation ◽  
Mitigation Measures ◽  
Group Lending ◽  
Group Discussions ◽  
Content Type ◽  
Mission Drift ◽  
Social Mission ◽  
The Social ◽  
Management Approaches

Purpose The purpose of this paper is to probe whether the quest for sustainability in financial social enterprise institutions leads to mission drift. Both formal and informal institutions play an important role as interventions to promote inclusion. They struggle between an explicit social mission and the implicit quest for sustainability. The debate remains on whether such organisations can achieve financial sustainability without compromising outreach. Design/methodology/approach The study uses interviews and focus group discussions in nine different hybrid organisations involved in providing different types of financial services in Swaziland. Findings The results suggest that smaller and informal enterprises tend to have less mission drift. Their risk mitigation and management approaches such as group liability and use of traditional governance structures are more adapted to the characteristics of the groups served. The modus operandi of larger enterprises tends to mimic mainstream lenders with risk mitigation measures that are inherently unsustainable for this type of market. Research limitations/implications Sustainability in financial enterprises requires new contextualised models of risk management and client selection more appropriate for excluded groups. Moreover, using group lending as a measure of outreach maybe flawed. Other forms of social capital can be used to increase outreach even in the absence of group lending. The perceived trade-off between commercial gain and outreach is somewhat complex. Mission drift seems to depend on the capital structure. Originality/value The paper contributes to an infant but important debate on how sustainability can be achieved without compromising outreach in financial institutions designed to increase financial inclusion.

“Please tidy up before leaving”: nudging Airbnb guests toward altruistic behavior

2019 ◽  
Vol 13 (4) ◽  
pp. 524-530 ◽  
Author(s):  
Paul Ranson ◽  
Daniel Guttentag
Keyword(s):  
Social Presence ◽  
Design Methodology ◽  
Field Experiments ◽  
Experimental Results ◽  
Altruistic Behavior ◽  
Content Type ◽  
The Social ◽  
Relationship Model ◽  
Social Market ◽  
Practical Implications

Purpose This study aimed to investigate whether increasing the social presence within an Airbnb lodging environment could nudge guests toward altruistic cleaning behaviors. Design/methodology/approach The study was based around a theoretical framework combining the social-market versus money-market relationship model, nudge theory and social presence theory. A series of three field experiments were conducted, in which social presence was manipulated to test its impact on guest cleaning behaviors prior to departure. Findings The experimental results confirmed the underlying hypothesis that an Airbnb listing’s enhanced social presence can subtly induce guests to help clean their rental units prior to departure. Originality/value This study is the first to examine behavioral nudging in an Airbnb context. It is also one of the first field experiments involving Airbnb. The study findings offer clear theoretical and practical implications.

scholarly journals The social marketing theory-based (SMT) approach for designing interventions

2016 ◽  
Vol 6 (1) ◽  
pp. 18-40 ◽  
Author(s):  
Shamini Manikam ◽  
Rebekah Russell-Bennett
Keyword(s):  
Social Marketing ◽  
Design Methodology ◽  
Marketing Theory ◽  
Content Type ◽  
Step Process ◽  
The Social ◽  
Conceptual Paper ◽  
Marketing Intervention ◽  
Practical Implications ◽  
Social Marketing Theory

Purpose – Despite the importance of theory as a driving framework, many social marketers either fail to explicitly use theory as the basis of designing social marketing interventions or default to familiar theories which may not accurately reflect the nature of the behavioural issue. The purpose of this paper is therefore to propose and demonstrate the social marketing theory (SMT)-based approach for designing social marketing interventions, campaigns or tools. Design/methodology/approach – This conceptual paper proposes a four-step process and illustrates this process by applying the SMT-based approach to the digital component of a social marketing intervention for preventing domestic violence. Findings – For effective social marketing interventions, the underpinning theory must reflect consumer insights and key behavioural drivers and be used explicitly in the design process. Practical implications – Social marketing practitioners do not always understand how to use theory in the design of interventions, campaigns or tools, and scholars do not always understand how to translate theories into practice. This paper outlines a process and illustrates how theory can be selected and applied. Originality/value – This paper proposes a process for theory selection and use in a social marketing context.

Interaction, engagement, and perceived interactivity in single-handed interaction

2016 ◽  
Vol 26 (5) ◽  
pp. 1134-1157 ◽  
Author(s):  
Donghee Shin ◽  
Myunggoon Choi ◽  
Jang Hyun Kim ◽  
Jae-gil Lee
Keyword(s):  
Behavioral Intention ◽  
Interaction Techniques ◽  
Content Type ◽  
Thumb Movement ◽  
Wide Range ◽  
Mobile Industry ◽  
Perceived Interactivity ◽  
The Subject ◽  
Definition Of ◽  
Practical Implications

Purpose The purpose of this paper is to examine the effects of interaction techniques (e.g. swiping and tapping) and the range of thumb movement on interactivity, engagement, attitude, and behavioral intention in single-handed interaction with smartphones. Design/methodology/approach A 2×2 between-participant experiment (technological features: swiping and tapping×range of thumb movement: wide and narrow) was conducted to study the effects of interaction techniques and thumb movement ranges. Findings The results showed that the range of thumb movement had significant effects on perceived interactivity, engagement, attitude, and behavioral intention, whereas no effects were observed for interaction techniques. A narrow range of thumb movement had more influence on the interactivity outcomes in comparison to a wide range of thumb movement. Practical implications While the subject of actual and perceived interactivity has been discussed, the issue has not been applied to smartphone. Based on the research results, the mobile industry may come up with a design strategy that balances feature- and perception-based interactivity. Originality/value This study adopted the perspective of the hybrid definition of interactivity, which includes both actual and perceived interactivity. Interactivity effect outcomes mediated by perceived interactivity.

Fabrication of interview data

2018 ◽  
Vol 26 (2) ◽  
pp. 213-226 ◽  
Author(s):  
Jörg Blasius
Keyword(s):  
Survey Research ◽  
International Student ◽  
Student Assessment ◽  
Content Type ◽  
International Student Assessment ◽  
Pisa 2012 ◽  
Research Organizations ◽  
Using Data ◽  
Copy And Paste ◽  
Practical Implications

Purpose Evidence from past surveys suggests that some interviewees simplify their responses even in very well-organized and highly respected surveys. This paper aims to demonstrate that some interviewers, too, simplify their task by at least partly fabricating their data, and that, in some survey research institutes, employees simplify their task by fabricating entire interviews via copy and paste. Design/methodology/approach Using data from the principal questionnaires in the Programme for International Student Assessment (PISA) 2012 and the Programme for the International Assessment of Adult Competencies (PIAAC) data, the author applies statistical methods to search for fraudulent methods used by interviewers and employees at survey research organizations. Findings The author provides empirical evidence for potential fraud performed by interviewers and employees of survey research organizations in several countries that participated in PISA 2012 and PIAAC. Practical implications The proposed methods can be used as early as the initial phase of fieldwork to flag potentially problematic interviewer behavior such as copying responses. Originality/value The proposed methodology may help to improve data quality in survey research by detecting fabricated data.

Security and the social mind: attachment and therapeutic communities

2015 ◽  
Vol 36 (1) ◽  
pp. 12-20 ◽  
Author(s):  
Gwen Adshead
Keyword(s):  
Attachment Theory ◽  
Design Methodology ◽  
Insecure Attachment ◽  
Therapeutic Communities ◽  
Content Type ◽  
The Social ◽  
Social Mind ◽  
Basic Features ◽  
Practical Implications ◽  
Attachment Process

Purpose – The purpose of this paper is to describe some of the basic features of attachment theory, and explore how they relate to the development of the “social mind” and the work of therapeutic communities (TC). Design/methodology/approach – The author describes the essentials of attachment theory in humans; and the development of both secure and insecure states of mind. The author will set out how insecure attachment systems are associated with deficits in mentalising processes which are fundamental to the activity of the social mind. Findings – The author suggests how attachment to a TC can promote mentalising processes. The author draws on the work of other speakers in the conclusions about how to “grow” secure minds and societies. Research limitations/implications – This paper is a brief over view only and does not address attachment process to TC in any depth. Practical implications – Attachment theory could help both service users and therapists who work in TCs understand some of the difficulties people have in engaging at the start. Attachment theory also gives a guide to what a “good enough” experience in a TC might look like. Originality/value – There is little existing discussion of the application of attachment theory to TCs.

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