Knowledge management strategies and organizational improvisation: what changed after the emergence of technological turbulence caused by artificial intelligence?

PurposeThis paper aims to analyze the moderating effect of technological turbulence caused by artificial intelligence on the relationship between the traditional knowledge management strategies of personalization (tacit knowledge) and codification (explicit knowledge), and organizational improvisation, which refers to the firm's ability to generate ideas and respond to changes in the technological environment in real time. Until now, individuals have played a key and indispensable role in organizational improvisation since they are the owners of tacit knowledge and users of explicit knowledge.Design/methodology/approachThe research model was tested in a sample of firms from sectors in which the adoption of intelligent robots is growing.FindingsBoth personalization and codification have a positive and significant influence on improvisation, the former to a greater extent. Nevertheless, when technological turbulence caused by artificial intelligence occurs, the relationship between personalization and improvisation is weakened, whereas the link between codification and improvisation is strengthened.Originality/valueContrary to the pre-digital literature consensus, explicit knowledge is becoming the new major driver of organizational improvisation, while tacit knowledge sharing is losing strength and relevance. This finding may be a first indication that intelligent robots are the new exponents of improvisation for their ability to respond to changes in the environment in real time because of a combination of explicit knowledge, beyond being a mere support tool for humans.

Crisis Coordination in First Responder Organizations

Crisis coordination as process can be understood as the adjustment of actions and decisions among interdependent actors to achieve specified goals. Coordination during crises typically involves a broad variety of first responder organizations, from professionals, such as emergency agencies and nongovernmental organizations like the Red Cross, to nonprofessional organizations and individuals, who often play a decisive role in crisis response. Traditionally, research on crisis coordination in first responder organizations seemed to be, broadly speaking, divided into two camps. One strand of literature focused on the formal structures of the government and the established first responder organizations and how they are interdependent via hierarchical relations and unity of command. The other strand of literature, with a long history in the field of disaster sociology, has taken a primary interest in the actual coordination that occurs “on the scene” in the immediate aftermath of crises and disasters. From this perspective, the actors involved in crisis coordination are conceptualized as a network of actors that are interrelated via novel structures and relations that emerge and develop as the crisis response unfolds. In the broader literature on coordination, there has been a shift in focus from explaining why coordination mechanisms work to a growing interest in how coordination happens by focusing on the emergent nature of the process of coordination. Following this shift and the scholarly work on organizational improvisation, there seems to be a growing consensus that crisis coordination is enabled by a combination of routinized practices and improvised action. More generally, recent scholarly work builds on the extant perspectives and literatures by seeing them in combination rather than as opposites. Instead of focusing primarily on the formal hierarchical relations in the established first responder organizations or the collaborative networks that emerge at the incident scene, current research tries to theorize how they are intertwined, and when, how, and why they sometimes reinforce each other and sometimes not.

The Organizational Improvisation Landscape: Taking Stock and Looking Forward

Over the past 25 years, scholars have produced a wide variety of organizational improvisation (OI) scholarship from multiple fields that has improved our understanding of the OI phenomenon. However, because of its complexity and the heterogeneity of approaches used to study it, OI remains challenging to grasp. This makes it difficult for scholars to understand the contributions of this literature both in terms of extant findings as well as potential gaps and future areas of inquiry. Accordingly, we take stock of the extant literature by reviewing 186 peer-reviewed scholarly articles on OI primarily from management and related fields such as entrepreneurship and marketing as well as other disciplines such as information systems and communications. We introduce an aggregate framework that emphasizes the sequential process of OI. We also identify specific theoretical and associated empirical gaps in each of the pre-, during, and post-phases of an OI episode. We specifically address questions surrounding the origination and content of initial improvisational actions, conceptual ambiguity regarding the prevalence of OI, and the confounding of causal factors that impact the outcomes following an OI episode.

Organizational improvisation capability of schools: A study of scale adaptation and level determination

The aim of this study was to adapt the Scale of Organization Improvisational Capability (SOIC) into Turkish culture and determine schools’ organizational improvisation capability. The study first presented the theoretical framework of the concept of organizational improvisation, which has been understudied in Turkey so far. In the experimental stage, SOIC was adapted into Turkish culture and used for the first time in Turkey. SOIC-TR has linguistic equivalence, construct validity, and reliability. However, it has a uni-dimensional structure whereas the original version (SOIC-EN) consists of eight items, loading on two separate factors. In the second stage, a single screening model was employed to determine schools’ organizational improvisation capacity and to compare it by various variables. In this stage the study sample consisted of 366 school administrators and teachers in Batman. Participants were recruited using convenience sampling. Participants had an “Agree” level perception of their schools’ organizational improvisation capacity. Their views significantly differed by their position and school size but not by school grade level.

Startup Responses to Unexpected Events: The impact of the relative presence of improvisation

This study seeks to advance the literatures on organizational improvisation and unexpected events. It tackles the question of whether the relative presence of improvisation during a startup’s response to an ordinary, unexpected event affects the value of that response, an issue of clear importance given the ubiquity of unexpected events in startups. Improvisation in practice typically involves varying degrees of predesigned and extemporaneously designed activity. The study explores the dangers of simultaneously mixing predesigned actions and improvisational activity. It develops theory in the context of startups’ action streams in response to 141 unexpected events identified by field informants. Results from hypothesis tests support theory that the relative presence of improvisation in an action stream in response to an unexpected event will have a U-shaped impact on its success resolving that event: a mixed presence shows relatively poorer outcomes than either concentrated predesigned action or a high presence of improvisation. The study also extends prior work by theorizing and finding evidence that two sources of organizational memory—firm-specific experience (proxied by organizational age) and nonfirm-specific experience (proxied by founders’ business experience prior to founding)—moderate the value of the presence of improvisation in response to unexpected events in different ways, consistent with greater challenges to rapidly integrating varied knowledge. Finally, it contributes to understanding of improvisation patterns in response to ordinary, unexpected events, suggests areas for additional research, and offers managerial implications for startups such as the value of deliberately raising shared awareness of shifts to organizational improvisation.