Thriving information system through business intelligence knowledge management excellence framework

In the current digitalization dilemma of an organization, there is a need for the business intelligence and knowledge management element for enhancing a perspective of learning and strategic management. These elements will comprise a significant evolution of learning, insight gained, experiences and knowledge through compelling theoretical impact for practitioners, academicians, and scholars in the pertinent field of interest. This phenomenon occurs due to digitalization transformation towards industry revolution 5.0 and organizational excellence in the information system area. This research focuses on the characteristic of a comprehensive performance measure perspective in an organization that conceives information assessment and key challenges of Business Intelligence and Knowledge Management in perceiving a relevant organizational excellence framework. The dynamic research focusing on the decision-making process and leveraging better knowledge creation. The future of organization excellence seemed to be convergent in determining the holistic performance measure perspective and its factors towards industry revolution 5.0. The research ends up with a typical basic excellence framework that will mash up some characteristics in designing an organizational strategic performance framework. The output is a conceptual performance measure framework for a typical decision-making application for organizational strategic performance management dashboarding.

Measurements of Organizational Excellence – Development of Holistic Excellence Practices for Free Zones in Dubai

The implementation of excellence in organizations is often subjected to different evaluation when completed since organizations may decide to use different excellence model. The problem of uneven evaluation for all sectors have motivated this paper which aims to review measurements of organizational excellence in order to determine a holistic excellence practice for the Free Zones in Dubai and potentially in the UAE. In this context, organizational excellence is reviewed as a concept with different dimensions that are important for high performing organizations. A total of 50 published articles from 2014 to 2020 in journals have been collected listed on the SCOPUS database and google scholar. It aims to address the gaps regarding organizational excellence in Free Zones and to determine areas of future research that may enhance organizational excellence in Free Zones in Dubai. The study adopted the systematic literature review approach to identify articles relating to organizational excellence. The findings indicate that certain dimensions of organizational excellence such as leadership, people or staff, processes and policy, and resources may help an organization to achieve excellence. The implication of this finding is that these four dimensions may be further investigated in Dubai Free Zones to determine the status of excellence, and the impact of organizational excellence in Free Zones in Dubai may be assessed against other organizational factors.

Planning for HEI Excellence

In this chapter, the mission statement is conceptualized as mission, vision, and value statements. These statements are the building blocks and reflect the ultimate distillation of strategic activity. This chapter explains the role of vision, mission, and value statements in planning for organizational excellence. The chapter outlines the quality management system, the importance of defining an effective mission statement, the key requirements for a compelling mission statement, and the reasons why mission statements fail. The chapter concludes with a strong affirmation on the need to develop a precise and comprehensive mission statement and align all business processes to achieve the mission statement.

Process Management: A Requirement for Organizational Excellence in the Twenty-First Century Business Environment?

The purpose of this study is to define process management as a requirement of organizational excellence in the twenty-first century business environment. The business environment in the twenty-first century has reached a new height as far as challenges are concerned. The Covid-19 pandemic and its consequences have shaped a new business environment that requires organizations and businesses to raise the bar for themselves in honoring their obligation to achieve excellence. This means that competitive advantage, quality service, and product are achieved through organizational excellence. How can process management help organizations and businesses achieve organizational excellence in such a hostile and turbulent business environment? Applying a conceptual approach, the study attempts to answer the question through a comprehensive literature review. Testable propositions have been formulated, action steps defined, and implications of the study established. By identifying workflow design (WFD), control and correction of workflow processes (CCWFP), monitoring of workflow processes (MWFP), and workflow promotion of process-related learning in organizations (WPPRLO) against the background of conceptualization, operationalization, and context, the study findings suggest that process management is indeed a requirement for organizational excellence in the twenty-first century business environment. Scholars and practitioners have the opportunity to confirm or disconfirm the validity of the assumptions and ideas presented in the study.

Comparative Study of Business Excellence Frameworks and Awards in Southeast Asian Countries

Many countries have initialized and adopted the business excellence framework to encourage high-quality achievements and be recognised internationally, including in Southeast Asian Nations (ASEAN). ASEAN as an economic and political organization of 11 countries located in Southeast Asia, established a business excellence framework to promote international organizational excellence and serve as national quality awards, which most of them adopted the Baldrige Excellence Framework (BEF). This study utilizes the accumulation and analysis of qualitative information using several sources and evidence from the business excellence frameworks and awards in ASEAN countries. This paper presents analytical comparisons of various aspects of the framework, such as their goals, award and recognition, categories, and score points (scores). It also discusses the similarities and differences among them.

أداء القيادات الأكاديمية ودورها في تحقيق متطلبات التميز التنظيمي للجامعات الفلسطينية من وجهة نظر أعضاء هيئة التدريس

ملخص: هدفت الدراسة التعرف إلى مستوى أداء القيادات الأكاديمية ودورها في تحقيق متطلبات التميز التنظيمي للجامعات الفلسطينية من وجهة نظر أعضاء هيئة التدريس، وباستخدام المنهج الوصفي، والرجوع للأدبيات السابقة، تم بناء استبانة اشتملت على (54) فقرة موزعة على (5) مجالات، هي: (أداء القيادات الأكاديمية، والتميز في تقديم الخدمة، والتميز في الهيكل التنظيمي، والتميز المعرفي، والتميز التكنولوجي). وقد أظهرت نتائج الدراسة أن مستوى أداء القيادات الأكاديمية في الجامعات الفلسطينية كان مرتفعا، وأن درجة توافر متطلبات التميز التنظيمي في الجامعات الفلسطينية كانت مرتفعة، كذلك وُجدت علاقة ارتباطية موجبة ذات دلالة إحصائية بين أداء القيادات الأكاديمية في الجامعات الفلسطينية، ودرجة توافر متطلبات التميز التنظيمي في الجامعات الفلسطينية، ومن أبرز توصيات الدراسة ضرورة عقد دورات تدريبية متخصصة للقيادات الأكاديمية. الكلمات المفتاحية: القيادات الأكاديمية، التميز التنظيمي، الجامعات الفلسطينية. Abstract The study aimed to identify the level of academic leaders and their role in the requirements of organizational distinction for Palestinian universities from the point of view of faculty members, and by using the descriptive approach, and with reference to the previous literature, a questionnaire consisting of (54) items distributed into (5) fields was conducted, namely: (Performance of academic leaders And distinction in service provision, distinction in organizational structure, technological distinction, and technological distinction. The study found that the performance level of academic leaders in Palestinian universities was high, and the degree of availability of organizational excellence requirements in Palestinian universities was high. Also, a positive correlation relationship with statistical significance was found between the performance of academic leaders in Palestinian universities, and the degree of availability of organizational distinction requirements in In light of these results, the study recommended the necessity of holding specialized training courses for academic leaders.