Customer Voice Retaliation (CVR) Test: Constructs Verification

Pacific Rim Objective Measurement Symposium (PROMS) 2015 Conference Proceedings ◽

10.1007/978-981-10-1687-5_18 ◽

2016 ◽

pp. 289-302

Author(s):

Nor Irvoni Mohd Ishar ◽

Rosmimah Mohd Roslin

Download Full-text