Factors for Medical Service Quality Improvement in Hospital

Health & Welfare ◽

10.23948/kshw.2010.12.12.37 ◽

2010 ◽

Vol 12 ◽

pp. 37 ◽

Author(s):

Jong-In Kim ◽

Hyung-Won Oh

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Medical Service

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Physician, Heal Thyself: Suggestions for Medical Service Quality Improvement

Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference - Developments in Marketing Science: Proceedings of the Academy of Marketing Science ◽

10.1007/978-3-319-17055-8_103 ◽

2015 ◽

pp. 507-512

Author(s):

James S. Hensel ◽

Steven A. Baumgarten ◽

Paul J. Solomon

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Medical Service

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The effect of medical service quality and perceived risk on customer satisfaction, repurchase intention, and churn intention as to hospital sizes

Journal of Korea Service Management Society ◽

10.15706/jksms.2009.10.3.004 ◽

2009 ◽

Vol 10 (3) ◽

pp. 97-130 ◽

Author(s):

Dong-Keun Yoo ◽

서승원

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Perceived Risk ◽

Medical Service ◽

Repurchase Intention

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Service Quality Improvement for Airlines by Utilizing QFD and Fuzzy Theory

Productivity Review ◽

10.15843/kpapr.28.1.201403.75 ◽

2014 ◽

Vol 28 (1) ◽

pp. 75-98 ◽

Author(s):

Eun-Song Bae ◽

Daecheol Kim

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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The study on the Service Quality Improvement for Local Festival using Modified Kano Model : Focused on Samto festival in Wonju city

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.2.31.2.131 ◽

2019 ◽

Vol 31 (2) ◽

pp. 131-149

Author(s):

Jun-Ho Bae ◽

Chang-Yong Song

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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The Effect of Medical Tourism Destination Image on Revisit and Switch Intention: Focused on Medical Service Quality Mediation Effect

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.9.31.9.173 ◽

2019 ◽

Vol 31 (9) ◽

pp. 173-195

Author(s):

Zhanadilova Zhamila ◽

Jung-Woo Byun

Keyword(s):

Service Quality ◽

Medical Service ◽

Medical Tourism ◽

Mediation Effect ◽

Destination Image ◽

Tourism Destination

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The Effect of Medical Service Quality Perceived by Medical Tourists on Service Value and Behavioral Intention

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.7.31.7.59 ◽

2019 ◽

Vol 31 (7) ◽

pp. 59-79

Author(s):

Dong Hyun Kwag ◽

Byeong Cheol Lee

Keyword(s):

Service Quality ◽

Behavioral Intention ◽

Medical Service ◽

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Study on the Scheme of the Service Quality Improvement for Local Festival using Kano Model and PCSI Index

Northeast Asia Tourism Research ◽

10.35173/natr.14.1.6 ◽

2018 ◽

Vol 14 (1) ◽

pp. 85-104

Author(s):

Seung Woo Choo

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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A Study of Physical Environment and Medical Service Quality on Customer Satisfaction of Domestic Medical Tourism for Foreigners

International Journal of IT-based Public Health Management ◽

10.21742/ijiphm.2018.5.2.10 ◽

2018 ◽

Vol 5 (2) ◽

pp. 55-62

Author(s):

Chung Hyejin ◽

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Physical Environment ◽

Medical Service ◽

Medical Tourism ◽

Domestic Medical

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A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors

Total Quality Management & Business Excellence ◽

10.1080/14783360701349716 ◽

2007 ◽

Vol 18 (7) ◽

pp. 731-749 ◽

Author(s):

Yeng-Horng Perng ◽

Yi-Ping Hsia ◽

Hui-Jung Lu

Keyword(s):

Quality Improvement ◽

Decision Support ◽

Service Quality ◽

Decision Support System ◽

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Research on Service Quality Improvement of Chongqing Railway Station

2020 5th International Conference on Electromechanical Control Technology and Transportation (ICECTT) ◽

10.1109/icectt50890.2020.00110 ◽

2020 ◽

Author(s):

Feifei Guan ◽

Fan Zhang ◽

Xiao Li

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Railway Station

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