Quality Planning and Analysis: Identifying and Ranking Customer Needes Through Techiques: Mystery Shopping and Critical Incidents

Author(s):  
Milica Rajković ◽  
◽  
Andre Popadić ◽  
Nikola Milosavljević
JAMA ◽  
1965 ◽  
Vol 194 (7) ◽  
pp. 715-718 ◽  
Author(s):  
W. F. Norwood

2020 ◽  
Author(s):  
Morgan Doran ◽  
Michael Lennox ◽  
David Lewis

1995 ◽  
Vol 75 (4) ◽  
pp. 505
Author(s):  
A Lack ◽  
M Stuart-Taylor
Keyword(s):  

2013 ◽  
Vol 41 (2) ◽  
pp. 200-217 ◽  
Author(s):  
Allison B. Dymnicki ◽  
David Henry ◽  
Elena Quintana ◽  
Elise Wisnieski ◽  
Candice Kane

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