Incoming Call Forecasting Framework for a Network Service Provider Call Center during Mobile Expo Events

2021 ◽  
Vol 20 (2) ◽  
pp. 96-108
Author(s):  
Thanyawan Chanpanit ◽  
Apinanthana Udomsakdigool
Keyword(s):  
Service Provider ◽  
Call Center ◽  
Network Service ◽  
Network Service Provider ◽  
Incoming Call

Generalized Graph Model of the Physical, Link and Network Layers Structure of the ICT-infrastructure of a Local Network Service Provider

2016 ◽  
Vol 7 (9) ◽  
pp. 400-407
Author(s):  
A. A. Andreev ◽  
◽  
A. S. Kolosov ◽  
A. V. Voronin ◽  
Iu. A. Bogoiavlenskii ◽  
...  
Keyword(s):  
Service Provider ◽  
Graph Model ◽  
Local Network ◽  
Network Service ◽  
Network Service Provider ◽  
Network Layers ◽  
Ict Infrastructure

scholarly journals Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera

2017 ◽  
Vol 1 (2) ◽  
pp. 61 ◽  
Author(s):  
M. Mujiya Ulkhaq ◽  
Monalisa Putri Br. Barus
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Network Service ◽  
High Expectations ◽  
Network Service Provider ◽  
State Owned Enterprise ◽  
Preliminary Study

As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because service quality is considered as an important aspect for the success of the service provider. This study aims to assess the service quality of PT. TELKOM for IndiHome products. A preliminary study showed that there are many customers complaining about IndiHome's service quality. In addition, the tight competition and the emergence of several similar service providers as well as attractive promotion will inevitably attract customers not to be loyal if PT. TELKOM does not immediately improve the quality of the service. This research was conducted not only to assess the service quality of IndiHome (using SERVQUAL), but also to give some recommendations to PT. TELKOM especially Regional 1 Sumatra in order to attain customer satisfaction. There were 153 respondents who participated in this study. The results show that on average, customers are not satisfied (the gap value is −1.539). This negative value means that the customers have high expectations of the services that should be delivered by PT. TELKOM, but in reality the performance of the service is not as high as their expectations. Therefore, some recommendations are given to improve the performance of IndiHome’s service quality so that the customers are satisfied.

Price of Anarchy, Locality Gap, and a Network Service Provider Game

2005 ◽  
pp. 1046-1055 ◽  
Author(s):  
Nikhil Devanur ◽  
Naveen Garg ◽  
Rohit Khandekar ◽  
Vinayaka Pandit ◽  
Amin Saberi ◽  
...  
Keyword(s):  
Service Provider ◽  
Price Of Anarchy ◽  
Network Service ◽  
Network Service Provider
Sign in / Sign up

Export Citation Format

Share Document