Achieving Excellence in Stakeholder Management
Latest Publications

TOTAL DOCUMENTS

12

(FIVE YEARS 0)

H-INDEX

1

(FIVE YEARS 0)

Published By Springer Berlin Heidelberg

9783540002550, 9783540246923

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Setting up a Customer Retention System for a major bank in Germany

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_7 ◽

2008 ◽

pp. 57-83

Author(s):

Michael Schroth

Keyword(s):

Customer Retention ◽

Retention System

Download Full-text

A memorable meeting

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_12 ◽

2008 ◽

pp. 141-151

Author(s):

Rolf Hahn

Download Full-text

The Customer Retention Index as a marketing performance measurement tool for trade fairs

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_10 ◽

2008 ◽

pp. 113-123

Author(s):

Alex Ulrich

Keyword(s):

Performance Measurement ◽

Retention Index ◽

Customer Retention ◽

Measurement Tool ◽

Marketing Performance

Download Full-text

Research on Czech Telecom Customer Retention

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_4 ◽

2008 ◽

pp. 25-29

Author(s):

Petr Skokan

Keyword(s):

Customer Retention

Download Full-text

From Customer Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_2 ◽

2008 ◽

pp. 9-16

Author(s):

Massimo Leonardi

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty

Download Full-text

Company-specific deployment of TRI*M results

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_9 ◽

2008 ◽

pp. 105-112

Author(s):

Hans-Jochen Brückner

Download Full-text

Data Matching and Data Mining with EX■A■MINE: putting TRI*M results into immediate action

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_8 ◽

2008 ◽

pp. 85-103

Author(s):

Ursula Becker ◽

Gernot Hennig ◽

Thomas Liehr

Keyword(s):

Data Mining ◽

Download Full-text

Introduction From Customer Satisfaction via Stakeholder Management to the Balanced Scorecard

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_1 ◽

2008 ◽

pp. 1-7

Author(s):

Margit Huber ◽

Joachim Scharioth

Keyword(s):

Customer Satisfaction ◽

Balanced Scorecard ◽

Stakeholder Management ◽

The Balanced Scorecard

Download Full-text

Haspa Quality — from Customer Satisfaction to Customer Retention

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_5 ◽

2008 ◽

pp. 31-48 ◽

Author(s):

Andreas Capell

Keyword(s):

Customer Satisfaction ◽

Customer Retention

Download Full-text

Measuring organizational commitment in merging companies with NFO TRI*M

Achieving Excellence in Stakeholder Management ◽

10.1007/978-3-540-24692-3_6 ◽

2008 ◽

pp. 49-56

Author(s):

Enno Walther

Keyword(s):

Organizational Commitment

Download Full-text