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Published By Apress

9781484263600, 9781484263617
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Practices to Enable Service Support

2020 ◽  
pp. 221-247
Author(s):  
Abhinav Krishna Kaiser
Keyword(s):  
Service Support

Practices to Manage Stakeholders

2020 ◽  
pp. 199-219
Author(s):  
Abhinav Krishna Kaiser

ITIL 101: Concepts and Core Foundation

2020 ◽  
pp. 53-89
Author(s):  
Abhinav Krishna Kaiser

Value Creation with Service Value System

2020 ◽  
pp. 123-152
Author(s):  
Abhinav Krishna Kaiser
Keyword(s):  
Value Creation ◽  
Value System ◽  
Service Value

Practices to Manage Operations

2020 ◽  
pp. 273-321
Author(s):  
Abhinav Krishna Kaiser

Introduction to the New ITIL

2020 ◽  
pp. 3-19
Author(s):  
Abhinav Krishna Kaiser

The Service Desk

2020 ◽  
pp. 391-417
Author(s):  
Abhinav Krishna Kaiser
Keyword(s):  
Service Desk

ITIL’s Management of Practices

2020 ◽  
pp. 191-196
Author(s):  
Abhinav Krishna Kaiser

Influencing Through Guiding Principles

2020 ◽  
pp. 153-189
Author(s):  
Abhinav Krishna Kaiser
Keyword(s):  
Guiding Principles

Holistic Approach to Service Management: Four Dimensions

2020 ◽  
pp. 91-120
Author(s):  
Abhinav Krishna Kaiser
Keyword(s):  
Service Management ◽  
Holistic Approach ◽  
Four Dimensions
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