Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management
Latest Publications

TOTAL DOCUMENTS

11

(FIVE YEARS 11)

H-INDEX

0

(FIVE YEARS 0)

Published By Springer International Publishing

9783030616403, 9783030616410

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Concept-Based Learning of Complainants’ Behavior

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_8 ◽

2020 ◽

pp. 325-369

Author(s):

Boris Galitsky

Download Full-text

Conclusions

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_11 ◽

2020 ◽

pp. 461-463

Author(s):

Boris Galitsky

Download Full-text

Reasoning and Simulation of Mental Attitudes of a Customer

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_9 ◽

2020 ◽

pp. 371-428

Author(s):

Boris Galitsky

Download Full-text

Concluding a CRM Session

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_5 ◽

2020 ◽

pp. 181-222

Author(s):

Boris Galitsky

Download Full-text

Recommendation by Joining a Human Conversation

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_2 ◽

2020 ◽

pp. 63-91

Author(s):

Boris Galitsky

Download Full-text

Reasoning for Resolving Customer Complaints

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_7 ◽

2020 ◽

pp. 289-323

Author(s):

Boris Galitsky

Keyword(s):

Customer Complaints

Download Full-text

Truth, Lie and Hypocrisy

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_6 ◽

2020 ◽

pp. 223-287

Author(s):

Boris Galitsky

Download Full-text

A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_4 ◽

2020 ◽

pp. 129-179

Author(s):

Boris Galitsky

Keyword(s):

Social Promotion

Download Full-text

Adjusting Chatbot Conversation to User Personality and Mood

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_3 ◽

2020 ◽

pp. 93-127

Author(s):

Boris Galitsky

Keyword(s):

User Personality

Download Full-text

CRM Becomes Seriously Ill

Human–Computer Interaction Series - Artificial Intelligence for Customer Relationship Management ◽

10.1007/978-3-030-61641-0_10 ◽

2020 ◽

pp. 429-460

Author(s):

Boris Galitsky

Keyword(s):

Download Full-text