scholarly journals The Relationship Between User Perception and User Behaviour in Interactive Information Retrieval Evaluation

Author(s):  
Mengdie Zhuang ◽  
Elaine G. Toms ◽  
Gianluca Demartini
2016 ◽  
Vol 72 (2) ◽  
pp. 194-213 ◽  
Author(s):  
Melanie Landvad Clemmensen ◽  
Pia Borlund

Purpose – The purpose of this paper is to report a study of order effect in interactive information retrieval (IIR) studies. The phenomenon of order effect is well-known, and it is the main reason why searches are permuted (counter-balanced) between test participants in IIR studies. However, the phenomenon is not yet fully understood or investigated in relation to IIR; hence the objective is to increase the knowledge of this phenomenon in the context of IIR as it has implications for test design of IIR studies. Design/methodology/approach – Order effect is studied via partly a literature review and partly an empirical IIR study. The empirical IIR study is designed as a classic between-groups design. The IIR search behaviour was logged and complementary post-search interviews were conducted. Findings – The order effect between groups and within search tasks were measured against nine classic IIR performance parameters of search interaction behaviour. Order effect is seen with respect to three performance parameters (website changes, visit of webpages, and formulation of queries) shown by an increase in activity on the last performed search. Further the theories with respect to motivation, fatigue, and the good-subject effect shed light on how and why order effect may affect test participants’ IR system interaction and search behaviour. Research limitations/implications – Insight about order effect has implications for test design of IIR studies and hence the knowledge base generated on the basis of such studies. Due to the limited sample of 20 test participants (Library and Information Science (LIS) students) inference statistics is not applicable; hence conclusions can be drawn from this sample of test participants only. Originality/value – Only few studies in LIS focus on order effect and none from the perspective of IIR.


2020 ◽  
Vol 6 (1) ◽  
Author(s):  
Yadgar Taha M. Hamakhan

Abstract The popularity of self-service technologies, particularly in the banking industry, more precisely with electronic banking channel services, has undergone a major change as individuals' lifestyles develop. This change has affected individuals’ decisions about accepting any new Information Technology, and Information Communications Technology services that are electronically mediated, for example, E-Banking channel services. This study investigates the effect of Individual Factors on User Behaviour, and the moderating role of Trust in the relationship between Individual Factors, and User Behaviour based on the Unified Theory of Acceptance and Use of Technology. This research proposes a model, with a second-order components research framework. It improves current explanations of the acceptance of electronic banking channel services. Furthermore, this study highlights the role of trust on the acceptance of electronic banking channel services, which is the most crucial consideration in customers’ decisions to accept electronic banking channels services. Thus, trust is the spine of the system in the Kurdistan Region of Iraq. Data were collected using an online questionnaire that received 476 valid responses from academic staff who work at the University of Sulaimani. The model tested data using the Partial Least Squares-Structural Equation Modelling approach. The results show that Individual Factors have a positive effect on User Behaviour. Besides, results show that trust moderates the relationship between Individual Factors and User Behaviour.


2014 ◽  
Vol 48 (1) ◽  
pp. 21-28 ◽  
Author(s):  
Krisztian Balog ◽  
David Elsweiler ◽  
Evangelos Kanoulas ◽  
Liadh Kelly ◽  
Mark D. Smucker

Sign in / Sign up

Export Citation Format

Share Document