Cooperative strategies of individuals within a distributed organization can contribute to increased efficiency of operations and safety. We examine these processes in the context of a particular work domain: railroad operations. Analyses revealed a variety of informal cooperative strategies that railroad workers have developed that span across multiple railroad crafts including roadway workers, train crews, and railroad dispatchers. These informal, proactive communications foster shared situation awareness across the distributed organization, facilitate work, and contribute to the overall efficiency, safety, and resilience to error of railroad operations. We discuss design implications for leveraging new digital technologies and location-finding systems to more effectively support these informal strategies, enhance shared situation awareness, and promote high reliability performance.
Individualized Mutual Adaptation in Human-Agent Teams
