Service process design and/or redesign by fusing the powers of Design for Six Sigma and Lean

Author(s):  
Che Ming Chang ◽  
Chao Ton Su
Author(s):  
Shuhong Wang ◽  
Xinying Liu ◽  
Jie Qiu ◽  
Jian Guo Zhu ◽  
Youguang Guo ◽  
...  

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