The Effect of Customer Satisfaction Survey Participation on Attitude toward Firm : The Role of Survey Purpose and Relationship Norm

JOURNAL OF KOREAN MARKETING ASSOCIATION ◽

10.15830/kmr.2018.33.1.23 ◽

2018 ◽

Vol 33 (1) ◽

pp. 23-43

Author(s):

Kikyoung Park ◽

Gangseog Ryu

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Survey Participation ◽

Customer Satisfaction Survey

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Customer Response to Customer Satisfaction Survey Participation

Journal of Product Research ◽

10.36345/kacst.2015.33.6.012 ◽

2015 ◽

Vol 33 (6) ◽

pp. 115-123

Author(s):

Park, Kikyoung

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Survey Participation ◽

Customer Satisfaction Survey

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The Current and Future Role of Carsharing in Palermo: Analysis of Collected Data and Results of a Customer Satisfaction Survey

2018 IEEE International Conference on Environment and Electrical Engineering and 2018 IEEE Industrial and Commercial Power Systems Europe (EEEIC / I&CPS Europe) ◽

10.1109/eeeic.2018.8494010 ◽

2018 ◽

Author(s):

Marco Migliore ◽

Gabriele D'Orso ◽

Domenico Caminiti

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Future Role ◽

Customer Satisfaction Survey

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Customer Satisfaction Survey

Perspectives on Neurophysiology and Neurogenic Speech and Language Disorders ◽

10.1044/nnsld11.1.23 ◽

2001 ◽

Vol 11 (1) ◽

pp. 23-23

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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CHANGES OF RELATIONSHIP BETWEEN OVERALL AND SECTORAL SATISFACTION USING LONG-TERM CUSTOMER SATISFACTION SURVEY

Journal of Japan Society of Civil Engineers Ser D3 (Infrastructure Planning and Management) ◽

10.2208/jscejipm.74.i_173 ◽

2018 ◽

Vol 74 (5) ◽

pp. I_173-I_180

Author(s):

Tomohiro KAGEYAMA ◽

Shintaro TERABE ◽

Hideki YAGINUMA ◽

Nan KANG ◽

Kosuke TANAKA

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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The influence of economy experience with Pine and Gilmore concept on customer satisfaction: Survey of Transmart consumers in Padang City

Advances in Business, Management and Entrepreneurship ◽

10.1201/9780429295348-54 ◽

2020 ◽

pp. 236-244

Author(s):

Y.P. Gubta ◽

V. Verinita

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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Analysis of customer satisfaction survey data

2012 9th IEEE Working Conference on Mining Software Repositories (MSR) ◽

10.1109/msr.2012.6224304 ◽

2012 ◽

Author(s):

P. Rotella ◽

S. Chulani

Keyword(s):

Customer Satisfaction ◽

Survey Data ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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Toothpaste Industry Customer Satisfaction Survey Based on the CCSI Model

Proceedings of the 22nd International Conference on Industrial Engineering and Engineering Management 2015 ◽

10.2991/978-94-6239-180-2_90 ◽

2016 ◽

pp. 941-947

Author(s):

Yan-tao Gai ◽

Fei Pei ◽

Hua-li Cai ◽

Yong Su

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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The ABC Annual Customer Satisfaction Survey

Modern Analysis of Customer Surveys ◽

10.1002/9781119961154.ch2 ◽

2011 ◽

pp. 19-36 ◽

Author(s):

Ron S. Kenett ◽

Silvia Salini

Keyword(s):

Customer Satisfaction ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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Use Of A Customer Satisfaction Survey By An Institute Of The National Research Council Of Italy: A Tool To Make The Service Of Sleep Medicine Center Of Better Quality For The Patients

10.1164/ajrccm-conference.2012.185.1_meetingabstracts.a6470 ◽

2012 ◽

Author(s):

Loredana Riccobono ◽

Giuseppe Insalaco ◽

Giovanni Viegi

Keyword(s):

Customer Satisfaction ◽

Research Council ◽

National Research Council ◽

Sleep Medicine ◽

Satisfaction Survey ◽

Customer Satisfaction Survey

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A Hierarchical Latent Variable Model for Ordinal Data from a Customer Satisfaction Survey with "No Answer" Responses

Journal of the American Statistical Association ◽

10.2307/2669676 ◽

1999 ◽

Vol 94 (445) ◽

pp. 43 ◽

Author(s):

Eric T. Bradlow ◽

Alan M. Zaslavsky

Keyword(s):

Customer Satisfaction ◽

Latent Variable ◽

Ordinal Data ◽

Latent Variable Model ◽

Satisfaction Survey ◽

Variable Model ◽

Customer Satisfaction Survey

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