Globalization, Communication and the Workplace : Talking Across the World
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16

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0

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Published By Bloomsbury Academic

9780826446077, 9781474211864

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Call Centre Training and Language in the Philippines

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-012 ◽

2014 ◽

Keyword(s):

The Philippines ◽

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Communication Skills in Contemporary Service Workplaces: Some Problems

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-004 ◽

2014 ◽

Keyword(s):

Communication Skills

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Language Globalization and the Workplace: Education and Social Implications

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-016 ◽

2014 ◽

Keyword(s):

Social Implications ◽

Workplace Education

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Language Assessment in Call Centres: The Case of the Customer Service Representative

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-015 ◽

2014 ◽

Keyword(s):

Customer Service ◽

Language Assessment ◽

Call Centres ◽

Customer Service Representative ◽

Service Representative

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India Rising: The Need for Two Way Training

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-011 ◽

2014 ◽

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‘I was so angry. It was unbelievable …’: A Comparison of Written and Spoken Customer Service Complaints

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-005 ◽

2014 ◽

Keyword(s):

Customer Service

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English as a Key Resource to Business and Development

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-003 ◽

2014 ◽

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Consulting Assessment for the Business Processing Outsourcing (BPO) Industry in the Philippines

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-014 ◽

2014 ◽

Keyword(s):

The Philippines

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What Causes Communication Breakdown in the Call Centres? The Discrepancies in the Communications Training and Research

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-013 ◽

2014 ◽

Keyword(s):

Communication Breakdown ◽

Call Centres ◽

Training And Research

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Researching and Understanding Accent Shifts in Indian Call Centre Agents

Globalization, Communication and the Workplace : Talking Across the World ◽

10.5040/9781474211864.ch-008 ◽

2014 ◽

Keyword(s):

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