Using Information to Develop a Culture of Customer Centricity
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Published By Elsevier

9780124105430

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Front-matter

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00011-1 ◽

2013 ◽

pp. i-iii

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Customer Data Analytics

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00009-3 ◽

2013 ◽

pp. 68-78

Author(s):

David Loshin ◽

Abie Reifer

Keyword(s):

Data Analytics ◽

Customer Data

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The Value of Customer Centricity

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00002-0 ◽

2013 ◽

pp. 9-16 ◽

Cited By ~ 1

Author(s):

David Loshin ◽

Abie Reifer

Keyword(s):

Customer Centricity

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Preface

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00015-9 ◽

2013 ◽

pp. ix-xv

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Customer Lifetime and Value Analytics

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00004-4 ◽

2013 ◽

pp. 23-31

Author(s):

David Loshin ◽

Abie Reifer

Keyword(s):

Customer Lifetime

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Copyright

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00013-5 ◽

2013 ◽

pp. iv

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Organizing Data for Customer Centricity

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00007-x ◽

2013 ◽

pp. 50-58

Author(s):

David Loshin ◽

Abie Reifer

Keyword(s):

Customer Centricity

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Connectivity and Spheres of Influence

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00005-6 ◽

2013 ◽

pp. 32-38

Author(s):

David Loshin ◽

Abie Reifer

Keyword(s):

Spheres Of Influence

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Customer Profiling

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00008-1 ◽

2013 ◽

pp. 59-67

Author(s):

David Loshin ◽

Abie Reifer

Keyword(s):

Customer Profiling

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Customer Touch Points and the Exchange of Value

Using Information to Develop a Culture of Customer Centricity ◽

10.1016/b978-0-12-410543-0.00006-8 ◽

2013 ◽

pp. 39-49

Author(s):

David Loshin ◽

Abie Reifer

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