Building a Lean Service Enterprise
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62

(FIVE YEARS 0)

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(FIVE YEARS 0)

Published By CRC Press

9781498779593, 9781498779616

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Chapter 7 “Influence”: Least Discussed Yet the Most Important Quality of a Seasoned Lean Change Leader

Building a Lean Service Enterprise ◽

10.1201/9781315181455-8 ◽

2016 ◽

pp. 23-28

Keyword(s):

Change Leader ◽

Important Quality

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Chapter 57 Make the Process of Cross-Selling More Efficient and Effective

Building a Lean Service Enterprise ◽

10.1201/9781315181455-58 ◽

2016 ◽

pp. 225-228

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Chapter 55 Use Little’s Law to Create Pull in Transaction Processing

Building a Lean Service Enterprise ◽

10.1201/9781315181455-56 ◽

2016 ◽

pp. 217-218

Keyword(s):

Transaction Processing ◽

Little's Law ◽

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Chapter 51 Be Careful about the Service Recovery Process

Building a Lean Service Enterprise ◽

10.1201/9781315181455-52 ◽

2016 ◽

pp. 201-202

Keyword(s):

Service Recovery ◽

Recovery Process

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Chapter 46 As You Negotiate the Lean Journey, Do Not Forget Those Who Could Derail the Efforts

Building a Lean Service Enterprise ◽

10.1201/9781315181455-47 ◽

2016 ◽

pp. 179-182

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Chapter 44 Do Not Forget to Ascertain the Health of Lean Adoption

Building a Lean Service Enterprise ◽

10.1201/9781315181455-45 ◽

2016 ◽

pp. 173-174

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Chapter 41 Make Customers Service Themselves

Building a Lean Service Enterprise ◽

10.1201/9781315181455-42 ◽

2016 ◽

pp. 165-168

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Chapter 3 Should You Board the Ship?

Building a Lean Service Enterprise ◽

10.1201/9781315181455-4 ◽

2016 ◽

pp. 9-12

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Chapter 34 Shun Verbosity and Long Presentations: Adopt A3 Thinking

Building a Lean Service Enterprise ◽

10.1201/9781315181455-35 ◽

2016 ◽

pp. 131-136

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Chapter 30 Who Are the Custodians of Your Process?

Building a Lean Service Enterprise ◽

10.1201/9781315181455-31 ◽

2016 ◽

pp. 115-118

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