Quality and the Academic Library
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36
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Published By Elsevier

9780128021057
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Review of the Cardiff University Health Library Service

2016 ◽  
pp. 61-75 ◽  
Author(s):  
Janet Peters ◽  
Meg Gorman ◽  
Eryl Smith
Keyword(s):  
Library Service

Introduction

2016 ◽  
pp. 3-7
Author(s):  
Jeremy Atkinson

Mystery Shopping Your Way to Improved Customer Service

2016 ◽  
pp. 229-235 ◽  
Author(s):  
Elizabeth Kocevar-Weidinger ◽  
Candice Benjes-Small
Keyword(s):  
Customer Service ◽  
Mystery Shopping

List of Contributors

2016 ◽  
pp. xvii-xviii
Author(s):  
Leo Appleton ◽  
Jeremy Atkinson ◽  
Kathryn Ball ◽  
Jackie Belanger ◽  
Candice Benjes-Small ◽  
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